Associate Director of Retail SHG0162

• Location
• Hove
• Vacancy Type
• Full Time/Permanent
• Pay Range
• Grade 9 - £60,564 - £71,292 (DOE) Pro rata for part time roles
• Contracted Hours
• 37.5 hours per week
• Application Deadline
• Tuesday, April 7, 2026
• Job Profile
• Job Profile document
  
  
• Job Summary
• About the role Are you ready to design the future of the charity retail operation for the UKs largest local hospice group?

  We are looking for a visionary leader to lead a transformative turnaround of our retail infrastructure. This is about transitioning a traditional operation into a high performing charity retail business that directly impacts hospice care, by maximising profit, to enable us to maximise our care.

  If you have the courage to disrupt the status quo and the skill to lead significant transformation, taking the workforce with you, we want to hear from you.

  As a senior leader, reporting to the Finance Director, the postholder will lead a comprehensive transformation of the Southern Hospice Group (SHG) retail operation, currently 35 shops and 2 warehouses. This is a critical turnaround opportunity designed to modernise our operating model, infrastructure, and commercial culture. You will lead the transition from a traditional charity shop model into a high performing, multi-channel retail business, to one that maximises financial contribution to hospice care through innovation and strategic portfolio management.

  As the primary voice of Retail within the organisation, you will ensure that business and retail expertise informs wider organisational decision making. You will champion the strategic importance of our retail footprint, not only as our primary engine for sustainable income but as vital brand touchpoints, community assets, and public facing gateways for the charity’s wider mission.

  For a confidential discussion about the role, please contact Cathy Heard, Finance Director,

  cathy.heard@southernhospicegroup.org.uk

  Interview Date: 14 April 2026 at St Barnabas House, Worthing

  About us

  Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

  St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

  Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

  Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

  We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

  Benefits
  • Company pension scheme or NHS pension scheme for eligible employees
  • Up to 35 days’ annual leave inclusive of bank holidays
  • On-site education support and study leave opportunities
  • Option to access Medicash and cover your everyday cost of healthcare for less
  • Free parking, subsidised meals and various social activities
  • Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
  • Employee Assistance Programme
  • Death in Service

  Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.