Assistant Visitor Experience Manager

We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.

Overview

The Design Museum is looking for an experienced and energetic Assistant Visitor Experience Manager who can enthuse, motivate, and engage our fantastic team of Assistants and Volunteers.

With approximately 80 Visitor Experience Assistants and over 50 Welcomer Volunteers, the Visitor Experience department is the largest team in the museum and is responsible for welcoming and engaging all visitors, supporting delivery of exhibitions, programmes and events and maximising income from tickets, membership sales and donations.

Job scope

Assistant Visitor Experience Managers undertake duty management of the museum on a rota basis and share line management of the assistants to ensure the team is delivering the best welcome, engagement and customer service to all visitors.

Terms and Conditions

Salary: up to £29,890 per annum, dependent on experience

Holidays: 33 days (25 + 8 bank holidays) & Christmas Eve (museum closed)

Hours: 35 hours/ 5 days per week, on a rota basis, including weekends, evenings, and bank holidays

Location: onsite at the museum

Closing date: Sunday 01 February 2026 (midnight)

Interviews: Thursday 12 February 2026

Queries

If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Assistant Visitor Experience Manager

Kensington, Kensington & Chelsea, Greater London, United Kingdom

W8

Up to £29,890 per year

Permanent - Full-time

Posted 4 days ago

Closing date: 02/02/2026

Documents

AVEM_Job Description.pdf

Share this vacancy

Employees are entitled to 25 days holiday, rising to 26 days after two years’ service and 27 days after five years’ service, and Christmas Eve (museum closed), pro-rata for part-time employees.

• flexible working
• hybrid working and core hours (10.00am – 4.00pm), where feasible for the role
• access to a defined contribution pension scheme
• enhanced maternity and paternity leave
• employee assistance programme
• season ticket loan
• tenancy deposit loan
• cycle to work scheme
• free entry for friends and family to the museum, a variety of staff discounts including the museum shop, cafes
• free entry to a wide number of galleries and museums in London

The museum pro-actively seeks to collaborate with institutional partners, individuals, and networks to realise its commitment to build a culturally diverse workforce. We positively encourage applications from underrepresented groups and consider candidates who are suitably qualified and eligible regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Assistant Visitor Experience Manager

Kensington, Kensington & Chelsea, Greater London, United Kingdom

Up to £29,890 per year