Assistant Visitor Experience Manager

We have set cookies to enhance your experience, but you have the option to disable them if you prefer. Please click to provide your consent for the use of cookies on this site. Your acceptance ensures an improved browsing experience. Please refer to our privacy policy for more information regarding cookies and other third-party tracking that may be enabled.

Overview

The Design Museum is seeking an experienced, energetic Assistant Visitor Experience Manager to help lead and inspire our Visitor Experience team. With around 80 Assistants and over 50 Welcomer Volunteers, the department plays a central role in welcoming and engaging every visitor and supporting exhibitions, programmes and events across the museum.

About the role

The Assistant Visitor Experience Manager will support the smooth and efficient delivery of visitor operations, ensuring our teams are motivated, informed and equipped to deliver a warm and high‑quality experience.

Working closely with the Visitor Experience & Operations Manager and Deputy Visitor Experience Manager, as well as colleagues across Exhibitions, Learning, Events and Estates, you will play a key role in supporting operations, team leadership and daily duty management.

Key areas of focus include:

• Coordinating daily operations, including rota support, staff allocation and planning for public areas.
• Leading and motivating Visitor Experience Assistants through briefings, coaching and ongoing
  support.
• Supporting training and engagement initiatives to maintain high standards of welcome, customer
  service and upselling.
• Delivering duty management on a rota basis, including opening, closing and leading safety and
  emergency procedures.
• Producing daily planners and essential documentation to support smooth museum operations.
• Working collaboratively with internal teams to ensure exhibitions, programmes and events run
  effectively.

About you

We are looking for someone who brings:

• Experience delivering excellent customer service in a public‑facing environment, with confidence in
  leading and motivating teams.
• Experience in managing rotas and supporting daily operational planning.
• Knowledge of duty management processes, including health and safety and incident response.
• Strong organisational, administrative and communication skills, with attention to detail.
• Proficiency in commonly used office software, including Microsoft Word, Excel and Outlook.
• A proactive, solutions‑focused approach and the ability to remain calm and effective in busy or
  high‑pressure situations.

The complete job description (including the person specification) is available to download on the Careers Portal Vacancy Listing.

Terms and Conditions

Salary: Up to £29,890 per annum (rising to £31,086 with effect from 1 August)

Holidays: 33 days (25 + 8 bank holidays) & Christmas Eve (museum closed)

Hours: 35 hours / 5 days per week, on a rota basis, including weekends, evenings, and bank holidays

Location: on-site at the museum 

Closing date: Sunday 26 April 2026, midnight

Interviews: Thursday 07 May 2026

Queries

If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).

Assistant Visitor Experience Manager

Kensington, Kensington & Chelsea, Greater London, United Kingdom

W8

Up to £29,890 per year (rising to £31,086 with effect from 1 August)

Permanent - Full-time

Posted 3 days ago

Closing date: 27/04/2026

Documents

AVEM_Job Description.pdf

Share this vacancy

• 25 days holiday, rising to 26 days (two years' service) & 27 days (five years' service)
• Hybrid working, 60% museum, 40% remote and annually two weeks fully remote
• Core hours and flexible working, including part-time and compressed hours
• Season ticket loan, tenancy deposit loan, cycle to work scheme
• Access to a defined contribution pension scheme
• Enhanced maternity and paternity leave
• Free museum entry for friends and family
• Discounts in the museum shops and cafes
• Free entry to other galleries and museums
• Employee assistance programme

The museum pro-actively seeks to collaborate with institutional partners, individuals, and networks to realise its commitment to build a culturally diverse workforce. We positively encourage applications from underrepresented groups and consider candidates who are suitably qualified and eligible regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Assistant Visitor Experience Manager

Kensington, Kensington & Chelsea, Greater London, United Kingdom

Up to £29,890 per year (rising to £31,086 with effect from 1 August)