Assistant Shop Manager – Fixed term

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Job Description

Job Title: Assistant Charity Shop Manager

Directorate: Business DevelopmentTeam/Function: RetailPeople Manager: To volunteer teamDirect Reports: Size of team: Grade:

Job Summary:

As Charity Assistant Shop Manager, you will support the Shop manager to lead a team of volunteers to maximise the potential of our retail superstore – generating much needed funds which will be used to provide palliative and end of life care to people living in the Wigan Borough. This is a chance to make a real and meaningful difference in charity that is very much rooted in this community.

All Wigan & Leigh Hospice employees are expected to:

·         Show commitment to our vision, mission, and values: Compassion, Accessibility, Respect and Excellence and demonstrate this through their work and interactions internally and externally, and on our behalf.

· Reflect the values of Wigan & Leigh Hospice in all behaviour and activities including alignment with the hospice’s strategic priorities.

· Be committed to furthering the aims of the charity and developing your own skills to benefit both yourself and the charity.

· Respect our obligations and approaches to health and safety, data protection, equality and diversity and safeguarding compliance and best practice.

· Take responsibility for the safety of yourself and others, raising concerns about anything you feel may put someone at risk.

· Promote and safeguard the good reputation of the charity by acting in a way which is ethical and moral, and avoiding any activities that could bring the charity’s reputation into disrepute.

 

Main Responsibilities:

1.      Responsible for the day to day running of the shop including:

i. Maintaining high standards of merchandising and window dressing, ensuring the shop is well presented, clean and tidy.

ii. Sorting, pricing moving and handling of stock, both donated and new goods, ensuring stock rotation system is in place.

iii. Following cash handling procedures.

iv. being a key holder, opening and closing the shop and ensuring the premises are secure.

v. Deputising for the manager in their absence

2.      Co-ordinating a team of volunteers:

i. Developing strong and effective working relationships with volunteers

ii. Supporting with the recruitment and training new volunteers to support the shop

iii. Support the shop manager to hold regular meeting to keep volunteers informed of what is happening at the hospice and showing them the contribution they make.

3.      Providing excellent customer service:

i. Ensuring customer service is professional and supports the ethos of the hospice.

ii. Ensuring professional and friendly service is always given to all customers by all members of the team.

iii. Ensure all donations are accepted politely and professionally.

4.      Maximising shop income

i. Maximise income from donated items using the pricing guide to ensure accurate and competitive pricing.

ii. Work with the shop manager to develop new ideas to maximise sales.

iii. Keeping up to date with the latest developments in charity retail to ensure your shop remains competitive

5.      Gift Aid:

i. Follow gift aid procedures working with the shop manager to ensure correct data protection procedures are in place.

ii. Assist with training to develop the volunteer team to understand to importance of gift aid in terms of income and procedures.

6.      Promoting your shop in the local community

i. Building strong relationships with the customers and taking an active part in any appropriate community events.

ii. Promoting the role of the charity within the community.

iii. Work with the hospice communications team to develop promotion materials and social media content which promote your shop

Please note that job descriptions cannot be exhaustive, and all employees may be required to undertake other duties, which are broadly in line with the above key responsibilities.

 

Other things to note about this role are:

This role will involve working some Saturdays and Sundays, with days off during the week. There may occasionally be a requirement to work hours outside of your normal working week. When this is the case, notice will be given and time given off in lieu.

 

 

 

Person Specification

To be successful in this role you will need the following:

Qualifications & Experience E D Experience of working in charity retail as an assistant shop manager or sales assistantXExperience of working with and supporting volunteersXExperience of working to, meeting and exceeding financial targetsXExperience of using a till systemXKnowledge of Gift Aid Legislation and experience of following a Gift Aid schemeXSkills and Abilities E D Excellent organisational skillsX  Excellent telephone mannerX  Flexible friendly accessible attitudeX  Excellent communication skillsX  Good timekeepingX  Ability to work flexible hoursX  Ability to work within a team including volunteersX  Ability to maintain confidentialityX  Personal Qualities & Attributes E D Results focusedXEmotionally resilientXUnderstanding of and empathy with a hospice environmentXTeam player who earns trust and respectXPositive professional approachX

E = Essential / D = Desirable

Document Control:

Date Created:07/05/2025By:Regional Development ManagerLast Reviewed/Amended:By:HR Approval:07/05/2025By:HR Manager

Role: Assistant Shop Manager Hours: 22.5 hours per week

Contract: Fixed Term – 6 months Salary: £15,057 per annum (pro rata of £24,761 per annum)

Closing date: 16/03/2026

Interview Date: TBC

The available role An exciting opportunity has arisen to join our busy Retail team as an Assistant Manager at Robin Park shop.

As an Assistant Manager you will work alongside the Shop Manager and a team of volunteers to maximise the potential of our charity shops in Wigan – helping to generate much needed funds which will be used to provide palliative and end of life care to people living in the Wigan Borough. This is a chance to make a real and meaningful difference in a charity that is very much rooted in this community.

Hours:  22.5 hours per week,  on a salary of £15,057 per annum (pro rata of £24,761 per annum). There may occasionally be a requirement to work hours outside of your normal working week.

Shops opening hours are Monday – Saturday 9am-5pm, Sunday 10.30am-4.30pm.

This role will mainly be based in Wigan area, however, you could be asked to travel to the Hospice or between other Hospice shops, therefore, a full UK driving licence and access to a car insured for business use is desirable.

How to apply

Applicants should submit an up-to-date CV with a supporting statement setting out how you meet the criteria for the role to hr@wlh.org.uk

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

If you have not heard from us within two weeks of the closing date, this will mean you have been unsuccessful this time.

Successful appointments will be subject to a Disclosure and Barring Services Check (DBS) check.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

 About us

Wigan and Leigh Hospice is a well-established charity which has been operating since 1983. We provide a wide range of palliative care services to people with advancing life-limiting illnesses of any diagnosis and to those people important to them. The support we offer is tailored to meet individuals’ physical, social, spiritual and emotional needs.

Wigan & Leigh Hospice is a wonderful place to work. Our staff are our greatest asset providing the very highest standard of care. All our teams are all part of the Hospice team: working together to make the Hospice the best it can be. We have achieved Outstanding in the last CQC inspection. Our values: Compassion, Accessibility, Respect, Excellence, are at the heart of everything we do.

We are proud to offer a wide range of benefits, including:

• A warm and welcoming working environment,
• 35 days annual leave inclusive of bank holidays (increasing with length of service),
• Contributary pension scheme,
• Cycle to Work Scheme,
• Shopping, leisure and holiday discounts,
• On demand GP,
• Westfield Health – Health Cash Plan,
• Life Assurance,
• A range of Wellbeing initiatives.

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our “Role Applicants Data Protection Compliance Statement (Privacy Notice)”.

Applicants should submit up-to-date CV with a supporting statement setting out how you meet the criteria for the role.

We provides specialist care and support to people across the Wigan borough who are living with a life-limiting illness.

The care we provide is only possible because of our people. At Wigan & Leigh Hospice, we’re proud to offer meaningful employee benefits that reflect our commitment to making this a great place to work – and a place where everyone feels valued.

We offer employee assistance programmes to support health and wellbeing. These include counselling, wellbeing resources, and access to expert advisors on a range of topics.

Our Wellbeing Champions are on hand to listen, offer resources, and signpost colleagues to the right support - all while promoting positive health and wellbeing.

We support our employees to balance work and home life by considering flexible working arrangements. All eligible staff have the right to request flexible working.

Employees receive an annual incremental rise within their pay scale, allowing progression in post up to the top of the band. This is in addition to any pay award that may be implemented.

Employees receive a generous annual leave entitlement of 35 days, including bank holidays. Part-time staff receive leave pro-rata to their hours.

Employees pay a minimum contribution of 3% and can choose to pay more, while the hospice contributes 7%. Qualified clinical staff may remain in the NHS pension scheme, if eligible.

We offer enhanced sick pay from the first year of service.

We offer enhanced maternity pay through our Occupational Maternity Pay (OMP) policy. We also provide an occupational adoption payment scheme, which you may be entitled to.

For employees not in the NHS pension scheme, we offer a Group Life Assurance Benefit Scheme that provides cover at three times your current salary until you leave the hospice or reach the age of 65.

We offer free parking at the hospice in a well-lit, easily accessible car park.

Our catering team serves fresh, home-cooked meals daily at a subsidised rate - from three-course options to lighter bites.

As our payroll is processed by Wrightington, Wigan and Leigh NHS Foundation Trust, employees are entitled to a Blue Light Card, giving access to discounts both online and in store.

A government-backed scheme offering tax-free bikes and accessories with no upfront costs. Save money while making healthier journeys to work.

We recognise that training and development needs can arise at any time and aim to provide the most appropriate support - from self-directed learning to formal education and training.

All hospice employees receive an annual appraisal - a chance for open, honest and supportive discussion with their manager about performance, goals, and development needs.

We offer employee assistance programmes to support health and wellbeing. These include counselling, wellbeing resources, and access to expert advisors on a range of topics.

Our Wellbeing Champions are on hand to listen, offer resources, and signpost colleagues to the right support - all while promoting positive health and wellbeing.

We support our employees to balance work and home life by considering flexible working arrangements. All eligible staff have the right to request flexible working.

Employees receive an annual incremental rise within their pay scale, allowing progression in post up to the top of the band. This is in addition to any pay award that may be implemented.

Christine and David are taking on an epic Sahara Desert Trek in 2026 to raise funds after the hospice cared for Christine’s mum, Eileen.

Three of our wonderful volunteers – Vicky from Sri Lanka, and Liubov and Viktoriia from Ukraine, are volunteers at our charity superstore on Robin Retail Park. Here, they tell us how their volunteering roles have supported them to not only develop their English language skills, but to make friends in their local area too.

June lives with MND and has received assistance from both our Hospice in your Home and complementary therapy team here at the hospice for two years. Here, June shares her story with the help of her husband, Colin.

Paul’s wife, Sharon, was cared for in the Inpatient Unit at the hospice in October 2021, after being diagnosed with gallbladder cancer. Paul now accesses our bereavement support services to help him navigate through life without Sharon. Here, Paul shares their story.

A Wigan man has spoken about the care his wife received from Wigan & Leigh Hospice and how the charity has continued to support him through bereavement.

Christine and David are taking on an epic Sahara Desert Trek in 2026 to raise funds after the hospice cared for Christine’s mum, Eileen.