Assistant Shop Manager
Assistant Shop Manager - Shaw (6058)
- Annual:£24,700
- Location:Shaw Shop, United Kingdom
- Group:
- Vacancy type:permanent
- Closing date:16 April 2026
Permanent - 21 hours per week, Sunday to Saturday.
£24,700 per annum / £14,018.92 pro rata
Location: Shaw Store
Reporting to: Shop Manager
Job purpose:
- Assist the Shop Manager in maximising sales and to run the shop in the absence of the Shop Manager.
- Assisting with recruitment, training, leading and empowering a volunteer team to achieve shop income & expenditure budgets to generate maximum profits through the effective management of the shop.
Key activities:
- To assist the Shop Manager in the setting of sales, gift aid and expenditure targets and ensure plans are in place to achieve them. To cover the shop in the absence of the manager.
- To assist in the management of stock from processing through to presentation ensuring the shop operates to Retail agreed standards.
- To assist in the recruitment and retention of shop volunteers to ensure shop can open the agreed hours and operate to agreed standards.
- To assist in the training and development of volunteers in all aspects of Retail. This could include working, training and managing volunteers under the age of 16.
- To ensure that all shop online admin is completed to deadlines required and in line with Retail policies and procedures as requested by the Shop Manager.
- To ensure Health & Safety policies are applied and adhered to in the absence of the Shop Manager.
- To assist in the planning and implementation of internal and external sales promotion as requested by the Shop Manager.
- To deal with messages and enquiries and to manage customer complaints in the absence of the Shop Manager.
- To attend face to face or virtual training courses and meetings as required.
- In the absence of the Shop Manager ensure daily banking is actioned.
- To promote the work of The Children’s Society.
- Any other duties as requested by line management including possible cover of shops within the region.
In order to be considered for this post you will have to demonstrate that you already have the following skills / knowledge / Experience.
- Good communication and interpersonal skills (essential)
- Ability to supervise a team of volunteers (essential)
- Computer illiterate (essential)
- GCSE English and maths or equivalent (essential)
- Basic understanding of the retail environment and of working with volunteers (essential)
- Cash handling (desirable)
- Customer service (essential)
KEY BEHAVIOURS - In order to be successful in this role you will be able to demonstrate that you have the ability to be:
Accountable.
- Our decisions are based on facts not opinions. We hold ourselves to account for our decisions and we monitor and evaluate our work, always focussed on taking action to improve the lives of children and young people.
- Be impact-oriented, evidence-based and results-focussed in own work, considering the difference actions will make.
- Taking ownership for own actions, delivering on time to budget and learning from mistakes and striving for self-improvement.
- Support the development of evidence bases for decisions and/or new pieces of work.
- Support on-going monitoring and evaluating of what we do in a meaningful and constructive way.
- Committed
- We are tenacious and driven, making hard choices for long term benefits. We have consistently dedicated ourselves to exceeding our best through our determination and resilience.
- Be self-motivated and consistently deliver on own objectives.
- Be receptive to feedback and deliver agreed actions on time to budget.
- Recognise, respect and support difficult decisions.
- Comes up with solutions and holds oneself to account.
Challengers
- We push ourselves to do more, working outside our comfort zones; we challenge perceptions, behaviours and attitudes.
- Be open to constructive feedback and personal improvement.
- Support successes in direct peer group and beyond.
- Be willing to work outside of own comfort zone, including being flexible and adaptable to change.
- Positively challenge and engaging others in discussions.
Enterprising
- We see opportunity in all areas of life and we are skilled enough, confident enough, creative enough and disciplined enough to go after it and seize it. We are constantly looking for advantages and opportunities that will make a difference. Always seeing the future in the present, always with the courage to lead the way.
- Use initiative and creatively look for alternative ways of working while utilising resources and data already available.
- Be change-oriented and embrace new ways of working.
- Actively participate in areas outside of immediate environment and respond positively to new opportunities.
- Engage with confidence in positive conversations about the work that we do.
Special job circumstances: This post has the following special circumstances:
- Overnight stays or national travel may be required at times in order to attend meetings or training sessions
- Flexibility to cover the managers day off and holidays
- You may on occasions be required to work at other shop locations as requested by line management
- Standing for long periods, lifting and carrying
(Please note: if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to consider reasonable adjustments to the job or working conditions)
Relevant personal characteristics:
So that you personally can succeed in this role and The Society you will require:
- An understanding and acceptance of the principles and values of the organisation
- A commitment to diversity and equality in relationships and practice
- A flexible and adaptable approach and ability to cope with changing priorities
- Ability to work well in a team
- Job description agreement
This job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.
The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer.
Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.
T he Children’s Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, which includes the disclosure of criminal records, vetting checks, and the provision of appropriate references. The number and type of references required may vary depending on the nature and responsibilities of the role, ensuring that each appointment is carefully assessed. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.
The closing date for applications is midnight on 16/04/2026.
Interviews will be held on TBC.
IN2
- Annual:£24,700
- Location:Shaw Shop, United Kingdom
- Group:
- Vacancy type:permanent
- Closing date:16 April 2026