Assistant Manager - ReStore

Background

Habitat for Humanity Great Britain is part of the international Habitat for Humanity network. We are committed to raising funds for impactful programmes and are seeking to fill the new role of Head of Corporate Fundraising to increase the impact and value of existing partnerships and to secure new transformational partnerships with the UK private sector. At HFHGB we work in close partnership with Habitat for Humanity entities across Asia, Africa, the Middle East, and Latin America. We have growing expertise in housing and shelter, water and sanitation, and humanitarian assistance.

The Role

Our Assistant Managers (ASM’s) play a vital role in supporting Habitat GB’s management team with the day-to-day running and overall success of our shops. Acting as a key link between staff, volunteers, and management, ASM’s help ensure the store operates efficiently, delivers excellent customer service, and meets sales and operational targets.

This is a hands-on role that involves overseeing shop floor activity, supporting and motivating volunteers and staff, maintaining high standards of merchandising and presentation, and ensuring a safe, welcoming environment for customers and donors. ASM’s help drive sales performance while promoting our mission, values, and commitment to sustainability.

Working closely with Habitat GB and ReStore’s management team, ASM’s also assist with stock control, donation processing, cash handling, ensuring compliance with health and safety and organisational policies. They play an important role in creating a positive team culture, providing guidance, and supporting the development of volunteers.

This role is ideal for someone who is looking to take their first step into retail management, is organised, proactive, passionate about retail, customer service, and making a meaningful difference within the community.

Key Tasks

Our ASM’s are responsible for all of the following tasks:

• Opening, closing and managing the shop, which could include but not limited to:
• Setting up the till and cashing up at the end of the day
• Conducting a shop floor walk
• Conducting health & safety compliance checks
• Checking shop emails and cascading key messages to the team
• Securing the shop
• Making sure housekeeping and cleaning is completed

• Works with Habitat GB and ReStore’s management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.
• Supports with ensuring the optimum price point for all stock items and promotional merchandise following the principles outlined in ReStores Pricing Guide
• Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.
• Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.
• Performs management till functions such as refunds.
• Provides direction and support to shop volunteers, following instructions from Habitat GB and ReStore management team.
• Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.
• Support’s Habitat GB’s management team with the recruitment of shop volunteers, planning volunteer cover and training.
• Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.
• Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to ReStores merchandising guidelines.
• Actively promotes Gift Aid to maximise contributions from donations.
• Supports with the rotation, quality and replenishment of stock in order to maximise sales.
• Answering the shop telephone and taking messages from customers and our internal teams.
• Ensures excellent shop standards at the end of the trading day and following closedown procedures.
• Manage, post, and update our retail eCommerce platforms.

What you’ll gain from the role:

• Experience working as part of, and leading, a diverse team.
• Shop management and retail management experience.
• Key holder experience.
• Opportunity to improve your management, leadership and interpersonal skills.
• Stock organisation, processing, pricing and merchandising skills.
• Cash handling skills, including management cash functions.
• Understanding of sales information, including takings.
• Commercial knowledge and skills.
• Understanding of policies and procedure.
• Administrative skills.
• IT skills.
• Additional learning and development opportunities.
• This is not intended to be an exhaustive list. Job descriptions may be subject to change.
• The post holder may be required to undertake additional duties as reasonably directed by the ReStore management team, commensurate with the scope and level of this role.

About you:

• 1-2 years of customer service experience with an understanding of good customer service skills.
• Proficient in technology (including Microsoft Outlook/Teams), retail management systems, and social media for marketing.
• Previous experience leading people or managing a retail operation is preferred and/or a willingness to learn.
• Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis.
• Commitment to our values & behaviours.
• Enthusiastic and committed to achieving shop targets and KPI’s.
• Flexible and adaptable approach.
• Ability to work as a team and on your own initiative.
• Able to build good working relationships.
• Ability to work within Habitat GB’s policies and procedures.
• Good communication skills.

Safer Recruitment at Habitat GB

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you will also be required to agree to a basic DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want ReStore to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Applicants must have the right to work in UK throughout the duration of their employment with Habitat for Humanity GB. Proof of eligibility will be required.