Assistant Manager – Bilton

Job Application Form

Assistant Manager – Bilton, Bilton, Harrogate, England, £24,265.58

Employment Type

Permanent

Application Start Date

06-03-2026

Application End Date

22-03-2026

Location

Bilton, Harrogate, England

Zip Code

HG1 4HG

Work Style

On-site

Category

Retail

Experience

See job description

Education

See job description

Description

Assistant Manager – Bilton  

Permanent Contract

Location: Bilton, 42 Church Avenue, Harrogate, HG1 4HG

Hours: 22.5 hours (3 days over 7 including weekends)

Salary: £14,559.35 per annum ( £24,265.58 per annum FTE )

Closing date: 22nd March 2026 (the advert may close early if we receive a sufficient number of suitable applications)

Brand: Saint Michael's Charity Shops

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

As Assistant Shop Manager, you will support the Shop Manager in the day-to-day running of the store, helping to create a welcoming and well-presented shopping environment while delivering excellent customer service. You will play an important role in maximising income through effective merchandising, stock management, and maintaining high retail standards.

Working closely with staff and volunteers, you’ll assist with shop operations including opening and closing procedures, cash handling, and ensuring compliance with health and safety and safeguarding requirements. You will also collaborate with the wider retail team to maintain consistent standards, support stock flow, and contribute to a positive, community-focused retail experience.

About you

You are a motivated and customer-focused retail professional with experience in charity, commercial, or independent retail, ideally at assistant manager level or above. You have strong communication and organisational skills, a keen eye for visual merchandising, and the ability to work both independently and as part of a team.

Confident in achieving sales targets and identifying opportunities to increase income, you bring good numeracy, stock management, and IT skills, including experience with EPOS systems and Microsoft Office. You are comfortable working in a fast-paced environment, managing multiple tasks, and supporting both staff and volunteers.

With an interest in fashion, vintage, and sustainable retail, you are passionate about delivering great customer experiences while upholding high standards of compliance, safeguarding, and data protection. You are collaborative, adaptable, and committed to supporting the organisation’s values, diversity and inclusion, and ongoing learning and development.

How we look after you

• We put people first in all that we do, which includes our own team

• Wellbeing and resilience support with a dedicated team by your side

• Flexible and hybrid working for many roles

• A supportive and caring environment

• Opportunities to grow, develop and progress, with culture of lifelong learning

• Benefits include 8% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

How to apply:

• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.

• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.

• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.

• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.

• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Our values

• We put the people who use our services at the heart of everything we do

• We are caring and compassionate

• We are personal and supportive in our approach

• We engage positively

• We are responsive

• We are driven to do better

• We are fair

• We are professional

• We work collaboratively

• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework

• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.

• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement

• If you require any support or adjustments to be able to apply for this role, please let us know by emailing people@saintmichaelshospice.org

• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via people@saintmichaelshospice.org to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).