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Assistant Manager

THE SOUTH WEST HERITAGE TRUST
26,970 per year (pro rata)
The Museum of Somerset, Taunton Castle, Castle Green, Taunton
Full-time
30th March 2026
Listed today

Assistant Manager

Salary: 26,970 (SP24) per annum (pro rata for part-time hours)Contract: PermanentHours: 22.2 hours per week (flexible, including weekends, evenings and Bank Holidays)Location: The Museum of Somerset, Taunton Castle, Castle Green, Taunton TA1 4AA

The South West Heritage Trust are seeking a flexible and customer-focused Assistant Manager to support the day-to-day operation of The Museum of Somerset. Working closely with the Museum Manager, you will help deliver a welcoming, accessible and vibrant visitor experience.

The role includes supervising visitor services staff and volunteers, oversight of the room hire and holiday let at Castle House, and acting as Duty Manager with responsibility for site safety, security and smooth operation.

Key Responsibilities

  • Supervise Visitor Services Assistants and volunteers
  • Deliver excellent customer service to a diverse range of visitors
  • Oversee Castle House room hire and the Castle House holiday let
  • Act as Duty Manager, overseeing daily security and safety
  • Support events, group visits and evening/weekend functions
  • Operate EPOS systems and oversee cash handling
  • Ensure compliance with health and safety procedures
  • Attend out-of-hours emergency call-outs when required

You will have experience in a front-of-house visitor or customer service role, ideally with supervisory responsibility. You will be organised, approachable and confident, with good IT skills and the flexibility to work evenings, weekends and Bank Holidays (time off in lieu provided).

Experience in a museum, heritage or visitor attraction setting, and knowledge of Somerset’s history and heritage, are desirable.

The South West Heritage Trust is an independent charity which provides heritage services across Somerset and Devon. We run two Archive and Local Studies services and three museums, including the Museum of Somerset, and look after Somerset’s historic environment, including over 400 acres of historic landscapes.

We are committed to building an organisation as diverse as the communities we serve. Your application for this role will be welcomed whatever your background and regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership.

For further information or if you experience any difficulties with the recruitment process, please contact Ann Bradford HR and Governance Manager via email ann.bradford@swheritage.org.uk.

For further information and to access the application form, please follow the link below to our recruitment portal. Please note CVs are not accepted as applications.​

Closing date: 31 March, 2026

Proposed interview dates: 21 April, 2026