Assistant Footcare Coordinator

Could you take one of our established services to the next level, enabling us to reach more clients and expand in new locations? Can you bring energy and commercial awareness to our team? We need someone with good organisational skills to manage our clinics in Hampshire and support our dedicated team of volunteers and self-employed Foot Health Practitioners. Experience of working with older people or in the voluntary sector will be an advantage but not essential.

Service Delivery

• Co-ordinate and further develop a financially sustainable footcare service across the county of Hampshire.
• Liaise with our team of Practitioners to ensure delivery of a professional service, organising cover or rescheduling clinics when needed.
• Supervise, train and support volunteers who assist in the administration of clinics.
• Identify new potential clinic venues and undertake risk assessments.
• Liaise with venue owners regarding the running of clinics as appropriate, dealing with the administration around rent and bookings.
• Promote and expand the service and increase number of clinics and recruitment of clients to meet monthly targets.
• Monitor the level of service provided to our clients on a regular basis, thereby ensuring client satisfaction and retention.
• Ensure accurate records are set up, processed and maintained for all clients, practitioners and volunteers as well as for each clinic attendance.

Team Management and Leadership

• To ensure the service is cost effective and efficiently resourced with the right number of practitioners and volunteers ensuring adequate absence cover is in place.
• To provide day-to-day supervision for a directly employed foot health practitioner.
• To arrange clinical supervision for practitioners as required.
• To ensure all practitioners adhere to the requirements of our formal Foot Health Practitioners’ Agreement.

If you have the right skills, passion, energy and commercial awareness, then apply today, we would love to hear what you can bring to the role.

Would you like to make a difference for older people? Do you have good organisational skills?

Our well established Foot Care Service operates in clinic venues across Hampshire. It provides a valued service for older people, helping them to maintain their independence and mobility. We are looking for a Co-ordinator to organise and oversee the practical arrangements around clinic operations including client appointments and payments, venue bookings and initial set up, cover for staff absence and budget management. You will be a good communicator and liaise closely with your team of volunteers and Foot Health Practitioners who deliver the clinics.

Service Delivery

• Co-ordinate and develop a financially sustainable Foot Care service across the county of Hampshire.
• Liaise with our team of Foot Health Practitioners to ensure delivery of a professional Foot Care service, organising cover or rescheduling clinics when needed.
• Supervise, train and support volunteers who assist in the administration of clinics.
• Make contact with new clients and enquirers, gathering enough information to identify quickly those most at risk.
• Identify new potential clinic venues and undertake risk assessments with support from the Health & Safety Officer.
• Liaise with venue owners regarding the running of clinics as appropriate, dealing with the administration around rent and bookings.
• Promote and expand the Foot Care service and increase number of clinics and recruitment of clients to meet monthly targets.
• Monitor the level of service provided to our clients on a regular basis, thereby ensuring client satisfaction and retention.
• Ensure accurate records are set up, processed and maintained for all clients, practitioners and volunteers as well as for each clinic attendance.
• Work in accordance with all Age Concern Hampshire policies and procedures, in particular ensuring the health & safety and safeguarding of clients.

Team Management and Leadership

• To ensure the service is cost effective and efficiently resourced with the right number of practitioners and volunteers at all times and ensuring adequate absence cover is in place.
• To provide day-to-day supervision for directly employed foot health practitioners.
• To arrange clinical supervision for practitioners as required.
• To ensure all practitioners adhere to the requirements of our Foot Health Practitioners’ Agreement.

About You

• As a Foot Care Co-ordinator you will need the following skills, experience and knowledge:
• Substantial experience of providing high quality services for elderly people
• Understanding of hygiene requirements in clinical setting
• Experience of working with volunteers
• Experience/understanding of budget management
• IT literate particularly Microsoft Word, Excel and Outlook and databases
• The ability to build effective and positive working relationships with our clients, practitioners, volunteers and other professionals, representing ACH in a friendly and professional manner at all times
• Excellent communication and inter-personal skills
• Excellent organisational/project management skills
• Ability to deal with any complaints in a fair, calm and efficient manner
• Highly motivated to ensure a high-quality efficient and safe service
• Confidence to promote service and network with other professionals
• Team player with good management skills

Other Important Requirements

You must be a car owner, with a full driving license, and be willing and able to insure and use your car for business purposes throughout Hampshire

As this role is initially home based, you must have suitable working environment at home, with access to broadband.

Benefits:

• Work from home

If you have the right skills, passion, energy and commercial awareness, then apply today, we would love to hear what you can bring to the role.

Would you like to make a difference for older people? Do you have good organisational skills?

Per hour