Assistant Bookstore Director (Temp)

The Assistant Director of the Bookstore is responsible for assisting in the general management of the Bookstore and primary oversight of the café. Responsibilities include supervision of operations and staff, training, scheduling, administering student employee scheduling and payroll and managing workflow. Enhance and support purchasing operations making recommendations and decisions. Respond courteously to customer inquiries. Promote sales events, and related retail and administrative duties. The person in the position will perform store opening and closing duties and hours of work vary and include weekends.

· Recruit, train and schedule Bookstore, Cafe, and student staff.

· Strategize workflow and assist with managing staff during peak periods.

· Respond to customer inquiries as they arise.

· Confer with department clerks regarding issues, opportunities and goals in their respective

areas.

· Prepare various reports to inform decision-making as needed.

· Be available to perform store closing and opening duties several days per week as seasonal

schedules dictate.

· Confirms proper entry, removal, and recording of merchandise in the inventory system.

· Backup duties to all staff as needed.

· Run Daily Cash Reports.

· Provide the highest level of customer service; ensure proper quality control of merchandise, maintain forms and cash levels, keep checkout area neat and orderly. Maintain secure point-of-sale and monitor security system. Respond to customer needs, box or wrap merchandise, promote good will between store/University and the customer/public.

· Provide first line sales floor security: Maintain awareness of potential shop lifting, respond to perceived shop lifting activities, respond to security gate alarms.

· Cashier Support: Oversee, train, and support student employees while working at cash registers and the front service desk. Train full-time employees on the operation of the POS and cashier processes.

• Associate’s degree in related field and at least 3 years management/supervisory experience in a retail setting. Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.
• Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.
• Demonstrated ability to lead and motivate employees toward a common goal. A track record of fostering positive change and delivering favorable outcomes, the ability to produce quantitative analysis, both operationally and financially and the acumen to navigate a complex work environment.
• Knowledge of merchandising, advertising, marketing, promotion, and display.

• Broad, very strong, technology background required with experience working in a technology driven work environment.
• Detailed knowledge of retail operations including retail accounting systems/procedures, electronic Point-of-Sale/inventory.
• Experience training and supporting employees in the use of technology.
• Proficiency with Microsoft Excel and experience with other Microsoft Office Applications.

• Excellent leadership and collaboration skills.
• Excellent organizational skills with precise attention to detail required and the highest quality standards.
• Strong communication skills required, including oral, written, and listening skills.
• Demonstrable good judgment and the ability to work under pressure.
• Must be a well-organized, high-energy individual with excellent customer service skills.
• Must be able to set priorities, make decisions and work independently and as part of a team.
• Proven ability to develop positive and productive working relationships.
• Experience with customer service standards and procedures.

• Preferred Associate’s degree in related field and at least 3 years management/supervisory experience in a retail setting.

• Experience in the college bookstore industry.
• Café or food service management experience.
• Experience developing innovative programs and services.

Please complete the online application form and include contact information for at least three professional references.

Review of applications will begin immediately and continue until the position is filled.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.