Job Title: Area Business Manager
Location: Field based
Hours: 37.5 hours per week
Salary: £37,870 per annum
What we do
Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire.
The charity’s annual running costs are £16 million, with 70% funded through our stores, fundraising, and donations from amazing supporters.
What will you do?
As an Area Business Manager, you’ll take the lead in driving income growth, commercial performance, and operational excellence across a portfolio of charity stores.
Reporting to the Deputy Head of Retail and working closely with the senior trading team, you’ll have overall accountability for a network of Store and/or Cluster Managers, empowering them to maximise donations, increase Gift Aid participation, and grow sustainable income.
This is a hands-on and strategic leadership role—you’ll inspire high-performing teams, embed a strong commercial mindset, and ensure every store delivers an outstanding experience for supporters, donors, and customers alike.
You’ll play a key role in:
- Leading and developing your people – coaching, motivating and empowering teams to achieve their full potential
- Driving income and performance – setting ambitious targets and ensuring stores consistently exceed them
- Using data to make decisions – identifying opportunities, tackling underperformance, and delivering measurable improvements
- Strengthening community connections – ensuring stores are at the heart of their local communities
- Delivering operational excellence – maintaining high standards across retail operations, compliance, and merchandising
Balancing day-to-day activity with longer-term planning, you’ll contribute to shaping the future of retail and delivering impactful, sustainable growth.
What we want you to bring.
We’re looking for a dynamic, commercially focused leader who is passionate about retail and motivated by making a real difference.
You’ll bring a strong track record of managing multi-site retail performance and developing high-performing teams. You’re equally comfortable rolling up your sleeves in-store as you are thinking strategically about how to grow income and improve performance.
You’ll thrive in a role where you can:
- Build strong, trusting relationships with teams, volunteers and stakeholders
- Create a culture of accountability, ownership and continuous improvement
- Use insight and data to influence decisions and deliver results
- Challenge the status quo and introduce new, better ways of working
- Communicate ideas clearly, bringing people with you at every level
Most importantly, you’ll be someone who combines commercial drive with genuine passion for the charity’s mission, ensuring every decision contributes to making a meaningful impact.
What you’ll need to be successful
To succeed in this role, you’ll be a confident and inspiring leader with the ability to balance people, performance, and purpose.
You’ll demonstrate:
- Proven experience in multi-site retail management, delivering strong commercial results
- Outstanding leadership skills, with the ability to coach, develop and empower others
- Strong commercial acumen and entrepreneurial thinking, with a focus on income growth
- Confidence in using data and insight to drive decisions and improve performance
- Excellent organisational and planning skills, able to manage multiple priorities across a wide area
- Experience across the full people lifecycle, from recruitment and development to performance management
- Brilliant communication and influencing skills, building engagement across all levels
- A positive, proactive and resilient mindset, with a ‘can-do’ approach to challenges
You’ll also bring the confidence to challenge and innovate, backed by evidence and delivered in a way that inspires others to embrace change.
What’s in it for you?
27 days annual leave (excluding bank holidays), increasing with long service. Salary exchange pension scheme with a 5% employer contribution from day one of employment increasing to 7% after 3 years. Death in service benefit at 2x salary, staff discount across our coffee shops Access to our employee assistance program including unlimited telephone counselling support, 24/7 GP access and a staff discount platform. We are also a Blue Light Card accredited organisation.
Compton offers in house management training through our ‘’Managing at Compton’ training program. This is a suite of courses delivered by our learning and Development and HR teams that will equip you with all the people management skills you need to be a manager at Compton and beyond.
If you feel that you have the retail skills we need and want to work in a role that make a real difference to the lives of those we support, then we look forward to hearing from you. Apply online by completing our short application form.
If you wish to have a confidential discussion regarding this role then please email the Deputy Head of Retail charlotteharrison@comptoncare.org.uk
About our recruitment process:
Please note that we reserve the right to close a vacancy before the published closing date where applicant volume is high.
Compton Care is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure that all our staff are selected and vetted fairly so that they can provide safe, effective and compassionate care.