Job Introduction
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the role
- Deliver a friendly and efficient reception service by professionally handling incoming calls, messages, and mail, ensuring all enquiries are managed promptly and courteously.
- Provide proactive support to families, social workers, and partner agencies by responding to enquiries and requests for information in a sensitive and timely manner.
- Maintain and update information systems accurately, in accordance with Trust protocols and statutory requirements, ensuring data is reliable and secure.
- Produce clear, well-presented documents such as letters, reports, and meeting minutes using Microsoft Office, upholding high standards of accuracy and professionalism.
- Organise and prepare for meetings by booking rooms, arranging equipment, and facilitating effective multi-agency collaboration.
- Assist with essential financial processes, including the preparation of purchase orders and the processing of invoices, to support the efficient operation of the service.
- Uphold compliance with data protection legislation, including GDPR, and adhere to all relevant Trust policies and procedures.
- Accurately input and manage information in electronic databases and manual files, supporting statutory reporting and effective case management.
- Support the induction and integration of new staff and placement students, and contribute ideas for continuous improvement of business support services.
- Manage business support resources efficiently, including arranging travel and accommodation as needed to meet service requirements.
- Undertake additional tasks as required to support the service, including involvement in safeguarding activities and supporting external inspections.
Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.
Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
What We’re Looking For:
- Qualifications: GCSEs in Maths and English at grades A–C (or equivalent), or evidence of strong literacy and numeracy skills.
- IT Proficiency: Confident in using Microsoft Outlook, Word, and Excel, with the ability to quickly adapt to new digital systems.
- Communication: Excellent written and verbal communication skills, with the capacity to engage effectively with vulnerable children, families, and professionals.
- Confidentiality: Ability to manage sensitive information discreetly and uphold a high standard of professionalism at all times.
- Adaptability and Learning: Eagerness to learn, respond positively to instructions, and embrace opportunities for developing new skills.
- Data Protection: Understanding of, or willingness to develop an awareness of, data protection and information security protocols.
- Flexibility: Willingness to work flexibly, which may include occasional evenings, weekends, or bank holidays to meet service needs.
Training and Progression
You will benefit from a comprehensive, structured training programme, working towards a recognised Level 2 or 3 qualification in Business Administration. Upon successful completion, you will have the opportunity to progress to a fully qualified Business Support Officer, gaining valuable experience and skills to support your career development.
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays
- Excellent Local Government pension
- Family-friendly policies and enhanced parental leave
- Health & wellbeing support, including Occupational Health and counselling
- Professional development and career progression opportunities
For full details of our benefits, please see the attached ‘Our Benefits’ brochure.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview.
A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Georgia Nahajec – Service Manager Business Support via georgia.nahajec@bradfordcft.org.uk or Nicole Jagger – Business Support Manager via Nicole.jagger@bradfordcft.org.uk
Closing Date: 01/02/2026
Interviews: Week commencing 09/02/2026