Apprentice Gas Engineer/Plumber

Role Profile

Apprentice Gas Engineer/Plumber

In-House Repairs

Reporting
Structure

Reporting directly to In-House Repairs Team Manager and
contributing to the Operations Directorate.

Salary Band

Real Living Wage £13.45 per hour (FTE £23,779.60)

Contract &
Hours

Fixed Term
34 hours per week worked over 4 days on a rota basis between
8am and 5pm Monday to Friday, long weekend every 5 weeks.

Workbase

This post involves regular travel within the geographical region
for which the post covers (East or West).

Role Summary

An apprentice will assist our trade operatives to deliver a high-quality repairs service
to our tenants, gaining the required skills and knowledge of the trade whilst also
gaining the relevant vocational qualification. As part of the training, you will also work
alongside the wider team to develop your skills, knowledge and experience across
other trades.

Our Service Commitment

Delivering a great service experience runs through all we do at Loreburn.  This
commitment extends to how we work with one another internally, building a culture of
respect and professionalism in every interaction.

We take pride in taking ownership of issues, focusing on effective solutions, and
applying the principles of our MGI customer service training to deliver consistently
high standards.  Whether resolving a tenant query, supporting a colleague or leading
a team, we are all responsible for creating an experience that feels responsive and
solution focused.

This means we:

•  Demonstrate care and professionalism in our interactions

•  Use initiative to resolve issues and avoid unnecessary delays

•  Take personal accountability for the quality of service provided

•  Apply learning from our MGI training to enhance service experience

•  Work together to deliver joined-up services and support

•  Are proactive in improving services and sharing good practice

Regardless of role, this commitment underpins how we work.  For those in
leadership and management roles, it also means creating the conditions for others to
succeed:  modelling our values, leading by example and ensuring teams are
equipped and empowered to deliver an exceptional service experience for everyone
we connect with.

Key Responsibilities

•  Assisting with fault testing, inspections and general plumbing and gas

works

•  Understanding the various tools of the trade
•  Building an extensive portfolio of evidence to achieve a vocational

qualification

•  Carrying out risk assessments and ensuring COSHH information is

followed

•  Complying with all Loreburn’s Health & Safety policies, procedures and

guidelines and all other such policies and associated procedures

•  Ensuring appropriate PPE is worn at all times

This role profile is not intended to be exhaustive and may not encompass all tasks
and responsibilities. Any other responsibilities required of the role will be appropriate
to the role and salary grade.

Person Specification

      Category

Requirement

National 5 in Maths and English

Qualifications
and Training

Must be willing to commit to formal training period of up to
4 years

Interest in the trade and willingness to attend college as
required to complete qualification

Willingness to work towards a CSCS card

Essential
or
Desirable

E

E

E

E

Knowledge &
Experience

Basic understanding of IT (use of apps, emails etc.) and a
willingness to learn systems to update data

Abilities, skills
and attitude

Good communication skills, timekeeping and work ethic

Excellent customer service skills

Ability to work as part of a team, follow instructions and able
to use your own initiative

Demonstrable commitment to Loreburn’s core values.

Provisional or full driving licence. If you have a provisional
licence,  you  will  need  to  obtain  a  full  licence  during  the
course of the apprenticeship

Flexible  approach  to  work  and  ability  to  meet  travel
requirements involved

General

Undertake a pre-employment assessment

Ability to attend events, meetings and training as required

E

E

E

E

E

E

E

E

E

A basic disclosure will be required for this role.

Summary of Key Terms & Conditions

•  Salary: £23,779.60

•  Hours: 34 hours per week worked over 4 days on a rota basis between 8am

and 5pm Monday to Friday, long weekend every 5 weeks.

•  Annual Leave:  8 weeks including allowance for public holidays.

•  Pension contributions: Minimum 5% employee contribution and 8%

employer contribution with additional option for salary sacrifice.

•  Probationary period: 6 months

We believe that a healthy work-life balance is essential to the overall health and
wellbeing of our people.  Alongside some great terms and conditions we offer a
range of benefits designed to support everyone at Loreburn, both in and out of work.

Other Benefits

•  Flexible working options

•  Employee discounts

•  Family friendly policies

•  Westfield Health cover and cash plan

•  Health and wellbeing initiatives

•  Paid volunteering days

•  Learning and development culture

•  Long Service rewards

•  Paid professional fees

Loreburn’s GREAT Values

Our GREAT values define who we are and guide all that we do.  They reflect our
commitment to our tenants and shape our interactions and ways of working -

We believe our values create a positive and inclusive environment where we can
deliver GREAT services and GREAT places to live.