Apprentice Administrator

Apprentice AdministratorJob Pack About Us Headway East London (www.headwayeastlondon.org) is a charity supporting peopleliving with brain injury. Working across 13 London boroughs we offer specialistsupport and services for survivors and their families. We offer therapies, advocacy,family support and community support work alongside our day service: acommunity venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providinginformation to the public, and offering training to university students, professionalsand businesses. Our vision is to build a community where people with brain injury are valued,respected and able to fulfil their potential.Apprentice AdministratorJob DetailsJob Title: Location: Team:Responsible to:Contract:Hours:Salary:Apprentice AdministratorHeadway East London OfficesAdmin and Premises Admin and Premises ManagerFixed term contract for 16 months with the potential tobecome permanent following successful completion oftraining34 hours per week including study time£8 - £14.80 per hourRegistered Charity No: 1083910. Registered Charity No: 1083910. About the RoleWe are looking for an Apprentice Administrator to join our growing Admin Team.You will receive on the job training in how to provide effective and efficientadministrative support for the organisation, ensuring a smooth running and high-quality service is provided to all services and departments, whilst completing theBusiness Apprenticeship Level 3. This is a fantastic opportunity to grow your administration experience within anexpanding organisation leading in support services for people living with braininjury. You'll be joining a mission-driven team where your work will make a realdifference every day.Apprentice Administrator1. Act as the main point of contact for visitors to Headway East London. 2. Manage external communications through post, telephone, and email, ensuringinformation is redirected to the relevant person to be dealt with efficiently andeffectively. 3. Undertake regular checks of the office space so it stays organised. 4. Manage the organisational online calendars and the relevant databases andspreadsheets ensuring these are all up to date. 5. Support managers to keep staff rotas up to date, ensuring efficient and effectiveuse of staff time. Principal Duties and Responsibilities Registered Charity No: 1083910. Apprentice Administrator6. Manage day service transport bookings daily and keep day service staff informed. 7. Process referral forms for all services ensuring that they are fully complete. 8. Work closely with Service leads to manage service waiting list and liaise withreferees where necessary.9. Work with service leads to provide administrative assistance to support thesmooth running of services.10. Work closely with the Admin and Premises Manager to ensure data collectionsystems and the Charity Log database function efficiently, are accurate, and are upto date.11. Support the finance function with administrative tasks as necessary.  Registered Charity No: 1083910. Apprentice AdministratorInternal: Admin & Premises Team, Managers across departments, MembersExternal: Transport ProviderKey Relationships - Internal and ExternalComply with safe working practices as outlined in Headway East Londonpolicies and take reasonable care of your own health and safety and that ofothers who may be affected by acts or omissions at work.Report any accidents, incidents or near misses as soon as reasonablypracticable.Comply with GDPR guidance as outlined in Headway East London policy andreport any breaches as soon as reasonably practicable.Health & Safety/GDPR Registered Charity No: 1083910. Apprentice AdministratorOther Apply the Headway East London values and behaviours to every aspect of therole at all times.Protect and enhance the interests and reputation of Headway East Londoninternally and externally. Commit to the organisational principles ofcoproduction equity, diversity and inclusion sustainability General Be aware of and adhere to Headway East London policies at all times.Take part in progress/performance reviews throughout the year.Cooperate with other departments to achieve good outcomes for our members.Attend training courses and complete online training modules as required tomeet the requirements of the post.Take responsibility for own personal development, seeking out opportunities tolearn new skills.Undertake any other duties as requested by management which are reasonablydeemed to be within the scope of the role or necessary for the smooth runningof the organisation.QualificationsLevel 2 or equivalent inEnglish and Maths ExperienceExperience in anadministrative roleExperience of usingand maintainingdatabases/ CRMsoftwareExperience of workingwith people with adisabilitySkillsGood IT skills including useof Microsoft OfficeGood communication andliteracyGood numeracy skillsGood attention to detailStrong organisational skillsAbility to handle confidentialinformation withprofessionalism anddiscretionPerson Specification Registered Charity No: 1083910. CriteriaEssentialApprentice AdministratorDesirable Person Specification Registered Charity No: 1083910. CriteriaEssentialApprentice AdministratorJob Description and Person Specification AgreementThe above job description is not exhaustive but an indication of the duties the postholder may undertake and will be subject to review.The successful candidate, should they be accessing services provided by Headway EastLondon, will be required to step down as a member of these services prior toappointment.Desirable PersonalattributesCommitment to the values,behaviours and principles ofthe organisationAbility to work in ways whichpromote equity, diversity andinclusionCommitment to continuouspersonal developmentAdditionalrequirementsAdaptable and able to workwith enthusiasm and humourThis post will be based at ourcentre in Hackney, but travelmay be required acrossLondon occasionally This post is subject to anenhanced DBS checkThe deadline to apply is 9:00 am, Monday 23 February 2026. Interviews will be held on week commencing 9 March 2026.Please send your Application Form and voluntary Equal Opportunities Monitoring Formto recruitment@headwayeastlondon.orgFor further information about the role and Headway East London, please contactinfo@headwayeastlondon.org  or call on 020 7749 7790.No agencies please.If you have not heard from us by the end of 27 February please assume that yourapplication has not been successful.Headway East London is an Equal Opportunities Employer and we are committed toensuring that all staff are motivated, skilled and rewarded by their work. We welcomeapplicants regardless of race, religion or belief, colour, national origin, sex, sexualorientation, disability, age and other protected status as required by law. We promote andprotect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to comeand contribute their unique strengths and perspectives. We are focused on equality andbelieve that all the fascinating characteristics that make us different, make us more able todeliver our life-changing work with passion and creativity. To apply Registered Charity No: 1083910. Apprentice Administrator