Analyst, Development Operations & Donor Services

locations

Global Office - Remote - United States

time type

Full time

posted on

Posted Today

job requisition id

R-03314

World Change Starts with Educated Children® 

World Change Starts with Educated Children®

IMPORTANT: All applicants must be legally eligible to work in the country where the position is located. Room to Read is not able to provide sponsorship.

Remote but open to applicants in these states only:  CO, CT, DC, FL, GA, IL, MD, MA, NH, NJ, NC, PA, TN, VA  

Position Overview 

The Analyst, Development Operations & Donor Services plays a critical role in supporting Room to Read's fundraising operations by ensuring donations are processed accurately, donor data remains reliable, and donors receive exceptional service.

Working closely with Development, Finance, and other internal partners, this role manages gift processing, maintains data quality within Salesforce, supports donor inquiries, and helps improve the systems and processes that enable fundraising success. The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable working with data and technology.

What You’ll Do 

Gift Processing & Donor Operations (45%) 

• Process and record donations from multiple sources, including checks, wire transfers, stock gifts, cryptocurrency, matching gifts, and third-party fundraising platforms.

• Ensure gifts are coded accurately and entered into Salesforce in a timely manner.

• Generate donor receipts and acknowledgements.

• Manage the corporate matching gift process, including application submission, donor follow-up, tracking, and reporting.

• Support pledge tracking, revenue reconciliation, and event-related gift processing.

• Maintain donation records and supporting documentation to ensure compliance and audit readiness.

Database Management & Data Quality (25%) 

• Maintain the accuracy and integrity of donor records within Salesforce.

• Perform data updates, record maintenance, deduplication, and data cleanup activities.

• Partner with Finance to reconcile donation records and resolve discrepancies.

• Support ongoing data quality initiatives and system improvement projects.

• Respond to database-related requests from internal stakeholders.

Donor Support & Stewardship (15%) 

• Serve as a primary point of contact for donor inquiries related to giving, acknowledgements, receipts, and account updates.

• Process recurring gift changes, donor refunds, and tribute gifts.

• Maintain donor-facing resources and frequently asked questions.

• Deliver timely, professional, and donor-centered support that strengthens donor relationships.

Process Improvement & Team Support (15%) 

• Identify opportunities to improve operational efficiency, data quality, and donor experience.

• Document and maintain procedures, workflows, and process guides.

• Support implementation of new processes and system enhancements.

• Assist with audits, compliance activities, and reporting requests.

• Contribute to special projects and provide operational support across the Development team as needed.

What You’ll Bring 

Required 

• Minimum 2 years of experience supporting fundraising operations, development operations, donor services, finance operations, or similar administrative functions.

• Hands-on experience using Salesforce or a comparable CRM/database platform to manage donor, constituent, customer, or financial data.

• Experience maintaining data quality, including record updates, data cleanup, and duplicate management.

• Strong attention to detail and commitment to accuracy.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Excel, Outlook, and other business applications.

• Strong customer service orientation and ability to build positive relationships with internal and external stakeholders.

• Ability to work independently while collaborating effectively across teams.

Preferred 

• Experience with Salesforce Nonprofit Success Pack (NPSP).

• Experience supporting nonprofit fundraising operations.

• Experience with gift processing, receipting, reconciliation, or donor data management.

• Experience identifying and implementing process improvements.

• Interest in and commitment to the mission of nonprofit organizations.

What Success Looks Like 

• Donations are processed accurately, timely, and in compliance with organizational standards.

• Salesforce data is reliable, well-maintained, and supports effective fundraising and reporting.

• Donors receive responsive, high-quality service that strengthens their relationship with Room to Read.

• Processes are continuously improved to increase efficiency, accuracy, and scalability.

• Internal stakeholders trust this individual to manage priorities, solve problems, and deliver consistent results.

We Offer:  

The salary range for this role is $48,000 to $58,000. Compensation may vary depending on several factors including, but not limited to, experience, skill set, and relevant education or certifications.

Our benefits include:

• 100% employer-paid premiums for your medical, dental, and vision coverage

• 50% medical and 100% dental and vision premium coverage for eligible dependents

• 22 days of PTO (+1 additional day accrued each year up to 27 days)

• 12.5 paid holidays

• 401(k) plan with up to a 6% match

• $600/yr allowance for home office

• Certified Great Place to Work

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.  

Room to Read is a child-safe organization; all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.  

Child Protection Principles

• Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation

• Room to Read has zero tolerance for child abuse and exploitation.

• All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse.

• All children should be treated with respect and dignity.

• The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse.

• Room to Read shall integrate child protection into all its organizational strategies, structures and work practices.

Protection from Sexual Exploitation and Abuse (PSEA) Principles

• Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse.

• Room to Read has zero tolerance for adult sexual exploitation and abuse.

• Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated.

• All adults should be treated with respect and dignity.

• Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront.

• Survivors referred to available professional assistance (e.g. mental health counselling), upon consent.

Room to Read is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

Read is a child-safe organization; all personnel must adhere to Room to Read’s Child Protection Policy, Child Protection Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) Policy.

About Room to Read:   

Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions.

We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries.

Learn more at www.roomtoread.org.