Adviser - Aviva Telephone Referral Service

Apply before 11.59pm on 23 July 2026.

Job summary

Salary

28,000

Location

Homeworking

Workplace

Work from home

Contract

Fixed term contract, until 1 November 2028

Hours per week

35

How to apply

You can email hello@citizensadviceefd.org.uk to find out more information about this role and how to apply.

Interviews will take place on 4 August 2026.

About the role

Are you passionate about making a difference in people’s lives? Do you have a knack for problem-solving and a desire to support those in need? Citizens Advice Epping Forest is seeking a dynamic individual to join our Aviva Telephone Referral Service as an Adviser.

As an Adviser, you will provide initial advice and guidance to clients on welfare benefits, housing, debt, and income maximisation issues and ideally possess experience delivering advice or guidance in those areas. You will need strong communication skills, particularly over the telephone and digital channels, be comfortable using multiple applications concurrently, and possess a proven ability to research and document your work quickly

To request a job pack please email hello@citizensadviceefd.org.uk

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We may also bring forward the interview date where appropriate. We therefore encourage interested candidates to apply as soon as possible.