Adviser

Apply before 11.59pm on 14 July 2026.

Job summary

Salary

£25,705 - £26,643

Location

Lincoln

Workplace

Office based

Contract

Permanent

Hours per week

37.5

How to apply

You can check for more information and how to apply.

About the role

Adviser (Lincoln)

Salary: £25,705 - £26,643 per annum

Hours: Full-Time, 37.5 hours per week (Monday to Friday, 9am–5pm)

Base: Lincoln office

Benefits: Company pension, health & wellbeing programme, contractual sick pay, and comprehensive expert training.

Tired of corporate sales targets? Put your customer service skills to work where they actually matter.

At Citizens Advice Lincoln & Lindsey, we don’t sell products—we change lives. Every single day, our team helps over 9,000 local people navigate life-changing challenges, from keeping a roof over their heads to securing the financial support they are entitled to.

We are looking for exceptional communicators from all walks of life to join our high-performing team in Lincoln.

Why this role is different:

No advice experience needed: We don’t expect you to know the law on day one. We provide a thorough, fully-funded professional training and mentoring package to make you an expert.

Real variety: No two days are the same. You will support clients face-to-face, over the phone, via email, and through webchat.

True community impact: You will be based in Lincoln providing advice and support to people who need it most across multiple channels.

An inclusive employer: We are proudly Disability Confident Committed and operate under the social model of disability.

What we are looking for:

If you have a strong desire to help people, we can teach you the rest. You are a great fit if you:

Are a sensitive listener who knows how to ask the right questions.

Are comfortable using IT, telephony systems, and multi-channel software.

Thrive in a supportive team environment where giving and receiving constructive feedback is valued.

Are adaptable, organised, and deeply committed to equality and diversity.

Your Core Responsibilities:

Empower Clients: Interview individuals to get to the root of their issues, explore options using our specialised resources, and help them take their next steps.

Maximise Income: Run benefit checks and enable clients to access emergency support.

Be a Voice for Change: Help us spot systemic local and national issues to feed into our wider campaigns for justice.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.