Advice Team Assistant

• Vacancy Type
• Full Time / Temporary
• Location
• St Vincent’s Centre, Allenby House, Rees Way, Bradford, BD3 0DZ
• Salary
• £24,570.00
• Application Deadline
• Sunday, January 25, 2026
• Job Advert
• Join Our Team as an Advice Team Assistant!St Vincent de Paul Society (England & Wales) – St Vincent’s BradfordFixed Term Contact until March 2027 with the potential of an extension.

  Do you love helping people, staying organised, and being part of a team that makes a real difference every single day?

  
  If so,St Vincent’s Bradfordis looking for someone just like you!

  We’re on the lookout for a

  motivated, compassionate, and proactive Advice Team Assistantto support our busy Advice Team and help us deliver life-changing support to the local community.Why This Role Matters

  Every call answered, every email responded to, every conversation with a client helps someone feel heard, supported, and empowered. You’ll be part of the first line of support for people seeking guidance on benefits, debt, housing, immigration, and more; playing a key role in helping individuals move towards stability and hope.

  What You’ll Be Doing

  No two days are the same! You will:

  • Provide a warm, professional response to incoming calls and emails
  • Keep records up to date and organised (both paper and digital)
  • Support clients by providing information, signposting, and triage assessments
  • Assist in onboarding and training volunteers
  • Manage clerical tasks such as preparing mail, creating reports, and organising paperwork
  • Handle stationery orders and purchase orders
  • Attend meetings and take minutes when needed
  • Help maintain a safe, respectful, and supportive environment for clients and colleagues
  • Uphold confidentiality and GDPR standards
  • Support other departments across the centre when required

  You’ll be an essential part of keeping the Advice Service running smoothly, ensuring people get the help they need, when they need it.

  Who We’re Looking For

  You’ll shine in this role if you have:

  Essential
  • Experience in customer service
  • The ability to multitask in a fast-paced environment
  • Strong communication skills – face to face, phone, and written
  • Great organisation and time-management
  • A friendly and engaging personality
  • IT confidence, especially with Microsoft Office
  • A genuine desire to help others and work within our values
  Desirable
  • Experience in the charity or voluntary sector
  • Experience working with vulnerable people
  • Experience supporting or training volunteers
  • An interest in benefits, debt, housing, or immigration advice
  Training & Development

  You’ll have the opportunity to attend training in key advice areas, including

  benefits, debt, housing, and immigration, and develop your skills through hands-on experience with a supportive, experienced team.Why Join Us?

  You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

  Key Dates & Additional Info
  • Closing Date:25th January 2026
  • Interviews:30th January 2026

  We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,

  we celebrate and value people of all faiths or none -diversity and inclusion are at the heart of who we are.

  If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on

  0207 703 3030 (option 5).

  Please note: If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

  About the SVP

  The

  St Vincent de Paul Society (SVP)has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

  Join us in making a real difference -

  your skills could help transform lives.
• Job Profile
• Job Profile document