Advice Session Worker

Apply before 11.59pm on 19 July 2026.

Job summary

Salary

£10,810.81

Location

Leicester

Workplace

Hybrid working

Contract

Permanent

Hours per week

16

How to apply

You can check for more information and how to apply.

Interviews will take place on 10 August 2026.

About the role

As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.

What your day-to-day will look like:

- Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.

- Listening to clients, exploring their options and helping them make informed decisions about their situation.

- Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.

- Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.

- Keeping accurate, up-to-date records on our case management system.

- Signposting and referring clients to the right internal and external services.

About you:

- Strong communication skills across written, verbal, and digital channels.

- A warm, non-judgmental approach - especially with clients in distress or difficult circumstances.

- Good time management and the ability to juggle competing priorities under pressure.

- Confidence with digital tools, and comfort working with numbers.

- A team-player mindset, with the ability to work independently when needed.

- A genuine enthusiasm for learning - including working towards the Certificate in General Advice (full training provided).

- Respect for and openness to diverse views, values, and cultures.

- Ability to travel to locations across Leicester.

Hours:

Wednesday: 9am-5pm

Thursday: 9-1:30pm

Friday: 9am-1pm