Advice Session Supervisor

Apply before midday on 3 June 2026.

Job summary

Salary

25,500

Location

Based in Staffordshire South West and working across Stafford Borough, Cannock Chase and South Staffordshire districts.

Workplace

Hybrid working

Contract

Permanent

Working pattern

Flexible

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

The Role

You will provide comprehensive support to our team of staff and volunteers, delivering advice to clients in a busy service working across three districts. You will ensure the delivery of a high quality service delivering advice face to face and digitally.

Applicants need to be:

● Computer-literate, although training on our case recording systems will be given.

● Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.

● Be confident and adaptable with a commitment to working in a busy multi skilled team.

● Experienced in providing remote advice and supervising staff from home.

● Confident in working to performance targets.

● Have the ability to plan and organise your work and that of others

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details, download a job pack and apply see our website

www.citizensadvicessw.org.uk/work-with-us or email recruitment@citizensadvicessw.org.uk directly with your CV and cover letter.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

In accordance with Citizens Advice national policy, we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Closing date: 12 noon 3 June 2026

Interview date: Interviews: Date to be confirmed,

All interviews will be held Face to Face

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.