Advice Session Supervisor

Apply before 11.59pm on 31 July 2026.

Job summary

Salary

35,712

Location

London

Workplace

Hybrid working

Contract

Permanent

Hours per week

35

How to apply

You can check for more information and how to apply.

About the role

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond, a local charity with over 85 years' experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you'll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.

You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.