Advice Line Assistant
ADVICE LINE ASSISTANT
£10,328.38 to £11,303.84 per annum for 15 hours per week, depending on experience, plus 30% weekend enhancements
Interviews will be held on 21st, 22nd & 23rd April, please ensure you can be available
About Us:
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
We are seeking a weekend Advice Line Assistant to be the frontline voice for referrals and queries to St Catherine's.
The Role:
This post is offered on a permanent, part time basis, working 15 hours per week. These hours are worked Saturday and Sunday hours from 8am to 4pm.
About You:
Are you an excellent communicator who enjoys a varied workload? Would you find it rewarding to work in a fast paced environment and make a difference when it matters most?
We are seeking an organised, motivated Advice Line Assistant, with excellent attention to detail skills, time management and organisational skills.
Advice Line Assistant role will bring:
- Handling calls from patients, families and professionals with sensitivity
- Providing customer service and administrative support to help operate our 365 day service
- Keeping accurate records of all calls and ensuring confidentiality
- Fostering positive working relationships with internal and external colleagues, supporters and the general public
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
- Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
- Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
- Life Assurance Scheme, Counselling Offering, and a range of discounts.
- Enhanced maternity and adoption pay.
How to Apply:
If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of live care. If that sounds like something you’d find fulfilling, please apply today.
For a full job description, please click here. Please upload either your CV or the St Catherine’s Hospice application form where it asks you to upload your application form, there is no need to complete both.
If you don’t have a CV and would like to complete our application for, this can be found here.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions:
- Please ensure you have read our employee and recruitment privacy statementprior to applying for this role.
- Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
- Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL. You can access the Hospice by car, bus, bike or walking, with full transport details on our website.
If you require any additional information or would like to discuss this role further, please email jobs@stch.org.uk or give us a call on 01293 447353.