About the role
BF Adventure was established 35 years ago and has developed a 60-acre activity site together with a highly skilled team to deliver flexible programmes of inclusive, adventurous outdoor activities for children, young people, and their families.
Role Summary and accountabilities
This is a senior operational leadership role overseeing the day-to-day running of Via Ferrata Cornwall CIC and BF Adventure, with responsibility for managing staff, apprentices, rotas, training, recruitment, programmes, budgets, and customer experience. The post requires a highly organised and proactive outdoor professional with strong leadership skills, extensive activity and safety knowledge, and the ability to maintain high standards across delivery, facilities, and team performance while supporting the wider goals of the organisation.
At BF Adventure our mission is to inspire, challenge and motivate people, especially young people, to develop their life skills and to bring about positive change. We work in line with a set of core organisational values.
BF ADVENTURE VALUES
CHANGING PERSPECTIVES
We embrace diversity and recognise everyone has a part to play in life. No one should face discrimination and we challenge both its roots and its impact.
TRUST
At BF Adventure we believe that our environment, should be a safe space for all,
igniting positive relationships based on trust and respect.
EMPOWERING
COLLABORATING
We believe working together achieves the best results. We actively explore new partnerships with those who share our values.
We listen to you and value your opinion. We enable you to face challenges and make informed decisions.
INTEGRITY
We welcome a culture of honesty and openness that allows us to learn and grow together. We do what we say!
SUSTAINABLITY
We seek to deliver lasting change and to minimise our impact on the planet.
Job Description: Adventure Centre Manager
Job Title:
Level:
Salary/Hourly Rate:
Term:
Hours:
Responsible to:
Adventure Centre Manager
6
L6 (£27,281.80 to £33,142.20)
Permanent
FT 8.30 to 16.30 (Frequent evening & weekend work is an
expectation and will be required)
Tony Baker – Centre manager
Role Summary and Accountabilities:
This role is a senior level position and is the operational lead for both Via Ferrata Cornwall CIC (VFC)and BF Adventure (BFA). This role is reportable to the Operations Manager with the expectation that they will operate autonomously and have full accountability within their field of responsibility.
The candidate should be very experienced with both the delivery of outdoor activities and in group leadership and management.
The L6 Manager will:
Oversee day-to-day operations across VFC and BFA, maintaining high standards of delivery, safety and customer experience.
• Lead, organise and motivate coordinators, delivery staff, apprentices and seasonal teams.
• Support recruitment, training, rotas, holiday and sickness planning to meet operational needs.
• Design, support and deliver programmes and courses for VFC and BFA clients when required.
• Manage budgets, financial targets and role-specific KPIs, aiming to exceed customer expectations.
• Attend senior management meetings as required and maintain a professional approach at all times.
Job Description:
Staff and training
• Recruitment – plan, oversee and lead on the recruitment of apprentices and delivery staff including freelancers to meet operational needs. This role will work along side the relevant HR manager / lead
• Training – plan, oversee and lead a full training programme for the adventure centre team to meet the operational needs
• Line management and regular supervisions – to ensure everyone has regular supervisions and to carry out supervisions where required
• Rota planning across BFA Group and VFC delivery – ensure that staff rotas and activity planning is carried out well in advance
• Monitor/Observe staff to ensure safe sessions are being taught and customer expectations exceeded – to actively feed into the observation system carried out by duty managers
• Listen and respond to staff and client feedback
• Lead / contribute to coordinator meetings every 2 weeks
Equipment and facilities
work with operations manager to:
• Prepare a full replacement plan for equipment
Ensure all equipment is used safely
• Maintain good levels of equipment
• Supply or plan training to cover usage of equipment
• Ensure that facilities are kept in safe working order
Programme, courses and finance
Work with and manage the booking coordinator to:
• Prepare bookings and courses in advance
• Ensure all bookings are managed to the highest level
• Meet finical targets for BFA and VFC
• Develop strategies to maximise income levels
Support the operation manager to prepare annual budget plan for delivery including staffing and facilities
Delivery and customers
• Ensure that all delivery is safe for staff and customers
• All delivery is to a high standard
• Staff are actively monitored and feedback
• Ensure all customers have 5-star experience
• Respond to all customer feedback professionally
Other:
Due to the varied and ever-changing nature of operations at VFC & BFA you may be required to undertake additional roles, responsibilities and tasks* as necessary to facilitate the smooth running of activities
*(within your level of experience, training and capability)
Person Specification
Summary
Suitable applicants need to be energetic and proactive and have a passion for adventure and the outdoors. Being organised and having a good level of attention to detail are critical as managing staff and programmes is an essential part of the role.
Suitable applicants will need to develop excellent working relationships with delivery staff, senior management and other departments within the BF Adventure charity and as such must be able to communicate effectively with all parties.
Experience
• Wide Ranging Outdoor activity qualifications including climbing, paddle sport and land-based qualifications
• 5 years or more of outdoor activity and/or Youth work experience
Experience in mentoring / supervision
• Experience in establishing and maintaining admin systems
Experience within a senior role
• Management of a commercial operation, ideally in management
• Experience of school residential programmes, ideally in management
Essential Skills and Qualifications
• Have excellent IT skills including Microsoft 365
• Have excellent leadership abilities
• Have excellent planning and management skills
Hold a current, clean driving licence
• BCU Level 1 coach
• SPA / RCI or CWI
Current First Aid
• IT literate and competent in Microsoft programmes
• At least one other higher level or additional NGB award
• Organised and effective at complex programme management
• Commitment to personal development
• Anticipates, understands and responds to the needs of clients and volunteers.
Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organisation
• Able to work effectively under pressure including the ability to prioritise own workload
• The ability and willingness to work flexible hours
• Proactive team player with excellent communications skills
• Approachable, open and flexible
• A Positive ‘Can-Do’ attitude
• Self-aware and able to reflect
• Good sense of humour
• Non-discriminatory
• Experience of working with Disabled individuals/groups
• Higher level coordination of an activities provision including recruitment, working with new and existing customers, product design, budgets and being forward thinking
Desirable Skills and Qualifications
• PTTLS or teaching qualification or equivalent
• Hold a D1 entitlement on their driving licence
• A commitment and enthusiasm for the vision of The BF Adventure (Staff Success factors) and high standards of service provision.
• Develops new and innovative ways to improve operations of the organisation
• Archery GB leader
• BC trainer
First Aid trainer and Assessor
• PPE inspection certificate
• Experience in staff training
• H&S qualifications
• Good handy man skills
• ERCA traditional / adventure park / rescuer qualifications / experience
• SPA/RCI or ERCA qualification or relevant site-specific training or high access qualifications
• Experience with rescues at height
What next:
Please complete the Application Form and the Equal Opportunities Monitoring Form. These forms can be found on our website. You can either use the online version or the Word format
If you choose the Word document, please save the Application Form in the following format:
Your name_Post applied for_date.
Please email the form to jobs@bfadventure.org with the email subject Adventure Centre Manager Application
The closing date for applications is 31/7/26 (or when all available vacancies have been filled)
Interviews are scheduled to take place on a case-by-case basis for applications that meet the threshold to be invited to interview though a scoring process. Please be. aware that only applications made using the BF Adventure application form (online or word format) will be scored.
Please do not hesitate to phone us on 01326 340 912 if you have any questions.
Many thanks for your interest and we look forward to hearing from you!
BF Adventure is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This post will require an enhanced DBS check.