Do you want to m ake a difference to Families in Your Community?
Barnardo's Isle of Wight Family Hubs are looking for a friendly, organised and professional Administrator/Receptionist to join our team. This is an exciting opportunity to play a key role in supporting children, young people and families by providing a welcoming front-of-house service and high-quality administrative support in our family hubs.
As the first point of contact for visitors, parents, carers and partner agencies, you will help create a positive and inclusive experience for everyone accessing our services.
About the Role
The Administrator/Receptionist will provide efficient reception and administrative support across Family Hub services. The successful candidate will ensure visitors receive a warm welcome, enquiries are handled professionally, and administrative processes support the effective delivery of services to local families.
Key Responsibilities
- Provide a professional and friendly reception service for visitors and service users.
- Act as the first point of contact for telephone, email and face-to-face enquiries.
- Manage appointments, bookings and room schedules.
- Maintain accurate records and databases in line with data protection requirements.
- Process referrals and service information efficiently and accurately.
- Undertake general administrative duties including filing, photocopying, scanning and document management.
- Work collaboratively with Family Hub team and partner organisations.
- Ensure confidentiality and safeguarding procedures are always followed.
About You
We are looking for someone who:
- Is friendly welcoming, approachable and solution focussed
- Has previous experience in an administrative and/or receptionist role.
- Demonstrates excellent customer service and communication skills.
- Is confident using Microsoft Office applications, including Word, Outlook and Excel.
- Can organise and prioritise a varied workload effectively.
- Has strong attention to detail and accuracy.
- Works well as part of a team and independently.
- Understands the importance of confidentiality and safeguarding.
- Has a positive, flexible and welcoming approach.
values.
Workplace Offer: What it means for you
- The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
- Service related sick pay from day 1
- Cycle2work scheme
- Interest free season ticket loans
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
- Reference number:23561
- Job Title:Administrator/Receptionist
- Location:Newport Isle of Wight
- Locality:Isle of Wight
- Contract type:Permanent
- Hours:36.25
- Salary:£25,391.00 - £26,164.00
- Closing Date:27 August 2026
- Interview Date:tbc week beginning 31st August 2026
Benefits
Vacancy Alerts
Additional Info
- Information Sheet for Applicants Applying for Positions Working with Children and Vulnerable Adults (updated July 2021).pdf (107.00 KB)
- Barnardo's Workplace Offer Visual Summary.pdf (27.58 KB)
- Recruitment of Ex-Offenders Policy Dec 2024.pdf (164.07 KB)
- Receptionist - Administration Assistant F (A3) - Job Description and Person Specification.pdf (139.92 KB)
- 2026 Additional Information Receptionist- admin assistant (002).pdf (80.50 KB)