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Administrator- Substance Use Service HMP Pentonville

PHOENIX HOUSE
London
Full-time
2nd April 2026
Listed today

Administrator- Substance Use Service HMP Pentonville

Phoenix Futures is looking to recruit an organised and efficient Administrator for our HMP Pentonville substance use service. This fantastic opportunity will involve providing administrative support to the HMP Pentonville Phoenix team, covering phone duties, and acting as a single point of contact for enquiries from other professionals and internal/external organisations.

This role will be based at HMP Pentonville. There is a staff car park on site and good bus/underground/overground links within close walking distance.

Successful applicants will be able to demonstrate great organisational skills, with clear and effective communication both verbally and written.

We are keen to hear from anyone with transferrable skills who is motivated and passionate about recovery.

Please see attached job description.

About you:

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as an Administrator in an exciting and challenging working environment, please get in touch or apply today.

What’s in it for you

At Phoenix we value our staff and aim to be an employer of choice. That’s why we have developed a range of benefits, including:

  • 25 days’ annual leave (increasing each year to a maximum of 30 days
  • You will be paid £27,722.65 per annum (Inclusive of Inner London Weighting Full time)
  • Opportunity to access potential yearly salary increments subject to appraisal
  • Dependents leave
  • Occupational sick pay
  • Season ticket loan, pension scheme, life assurance, discounts platform, and cycle scheme
  • Continuous training and career development
  • Access to a 24/7 Employee Assistance programme including telephone and online access

About Us

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

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