Administrator / Receptionist - Tyneside

Administrator / Receptionist - Tyneside

Location: JTL Training Centre Tyneside

Working pattern/hours: Full time, 35 hours per week, Monday to Friday.

Salary: Up to £30,000 depending on skills and experience.

About JTL

JTL is one of the largest work-based training providers in England and Wales. We work with over 8,000 learners and more than 3,000 employers across England and Wales in more than 100 locations. We are an Ofsted recognised Good provider and a registered charity, meaning every penny JTL receive is reinvested into the training we offer.

About the role

To provide effective administration and reception support in JTL Tyneside and the wider Northeast regional training centres.

Key Responsibilities and Accountabilities:

• To provide general administration support for the Centre and staff as required.

• Manage and maintain timetabling systems, booking arrangements for workshops, classrooms and meeting rooms for the JTL Northeast region centres.

• Respond to all incoming telephone calls, ensuring that these are answered promptly and dealt with effectively.

• Receive and challenge where necessary all visitors to the centre, ensuring that their requirements are effectively met and creating a favourable first impression.

• Maintain a safe and secure centre environment and comply with all necessary policies.

• Deal with incoming and outgoing post as delegated by the Centre Manager.

• Manage and maintain exam bookings and operation including rooming and invigilator arrangements.

• Assist with the collation and updating of the Centre diaries.

• Assist with the administration of the centre stationery and stock.

• Open up and close the Centre from time to time as delegated.

• Actively engage in other such duties, under the discretion of the centre managers as and when necessary.

• Keep apprentice tracking documents up to date.

• Carry out invoicing and raise Purchase orders.

What we're looking for:

• GCSE, Maths and English, A-C or equivalent

• Good IT skills

• Good organisational skills

• Good telephone manner

• Good customer facing skills

Desirable:

• Administration experience.

Why join JTL?

At JTL, we believe in nurturing not only our apprentices, but also our employees. We offer a rewarding career path & excellent benefits. We welcome applicants from all sections of the community.

Some of our benefits include:

• 25 days’ annual leave plus bank holidays, with extra days for long service and a Christmas shutdown.

• Generous pension scheme with matched contributions and additional employer top-up.

• Life assurance and occupational sick pay.

• Optional private healthcare after probation, plus a free annual health check after three years.

• Gym membership discount scheme, cycle-to-work scheme, and access to an Employee Assistance Programme for you and your family.

• CPD support, including funding for professional qualifications, ongoing training, and paid professional memberships.

• Additional benefits such as a corporate wear allowance, retail discounts, and season ticket loans.

Our Safeguarding Commitment

JTL is committed to safeguarding and promoting the welfare of young people and expects all its employees to share this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

This role requires an Enhanced DBS check.

Department

JTL

Role

Administration Assistant / Receptionist

Locations

Tyneside Training Centre

Job Location

Centre based

Closing Date

07 July, 2026

About The JTL Group

The JTL Group is a leading UK not-for-profit training provider delivering high-quality apprenticeships in building services engineering across England and Wales. Through its specialist subsidiary, CompEx Certification Limited, JTL also supports global industry by providing internationally recognised certification for professionals working in hazardous and explosive environments, helping ensure safety, competence, and technical excellence.