Administrator / Receptionist

Are you organised, approachable and passionate about supporting people in your community?

We’re looking for a Full Time (35 Hours) Administrator / Receptionist to join our Drug & Alcohol Treatment Service in Medway, helping to ensure the service runs smoothly while creating a welcoming and supportive environment for those seeking help.

In this front-of-house, client-facing role, you’ll play a key part in the day-to-day running of the service, supporting both service users and the wider clinical team.

What you’ll be doing

• Creating a welcoming and supportive reception environment for service users and visitors
• Managing clinic attendance and appointment bookings
• Handling enquiries from service users, the public and professionals via phone, email and in person
• Ensuring clear and effective communication across teams so information reaches the right people
• Supporting the service in collecting and collating valuable service user feedback

You’ll also support the wider administrative team with:

• Data entry and general administrative duties
• Clinical administration tasks
• Maintaining and developing communication with local partner organisations

What we’re looking for

We’re seeking someone who is:

• Friendly, professional and confident in a client-facing role
• Highly organised with strong attention to detail
• Able to manage multiple tasks in a busy environment
• A clear communicator who works well with colleagues and external partners

A flexible approach is important in this role. Occasional evening or weekend shifts may be required (with reasonable notice) to help ensure continuity of care for the people we support.

If you’re looking for a role where you can make a real difference in your local community, we’d love to hear from you.

Please see attached Job Description for full details