Administrator / Reception - Floating Role

Administrator / Reception - Floating Role.

locations

Forward Leeds - Irford House

time type

Full time

posted on

Posted Today

job requisition id

JR012951

Location: Irford House, Seacroft Crescent, Leeds, LS14 6PA

Please note that this is a multi-site role. Whilst your main base will be Irford House, you will be required to work across all Forward Leeds sites as required to meet service needs.

Working Hours: 37 hours per week, Monday-FridayContract Type: Fixed Term - 6 MonthsSalary: £25,877.80 - £28,454 per annum

About Waythrough 

Make a real difference in your community 

About the role:

Forward Leeds is looking for an organised, professional and customer-focused Administrator/Receptionist to join our busy team.

This is an exciting opportunity to play a key role in supporting the day-to-day running of the service, providing a welcoming and efficient reception function while delivering high-quality administrative support to colleagues, service users, visitors, partners and external stakeholders.

As the first point of contact for the service, you will help create a positive experience for everyone accessing Forward Leeds, ensuring enquiries are managed professionally and efficiently while supporting the wider team to deliver high-quality services across Leeds.

This role is based at Irford House but will provide administrative and reception support across all Forward Leeds locations as required.

Key Accountabilities:

• Act as the first point of contact for employees, visitors, partners, service users and external stakeholders, ensuring all enquiries are appropriately supported, signposted and responded to.

• Provide a welcoming, professional and confidential reception service, delivering excellent customer care at all times.

• Manage enquiries received via telephone, email and in person, escalating issues where appropriate.

• Maintain the reception and hub environment, ensuring visitors and service users receive a positive experience.

• Manage post, deliveries, visitor sign-in processes, access arrangements and meeting room preparation.

• Maintain accurate records and update electronic systems in line with organisational procedures.

• Support referral, booking and appointment processes across the service.

• Manage shared email inboxes and undertake a range of administrative and organisational tasks.

• Provide administrative support to operational teams across Forward Leeds.

• Organise meetings, distribute agendas, gather information and take minutes where required.

• Liaise effectively with partner agencies and stakeholders to support service delivery.

• Assist with data collection, reporting requirements and quality assurance activities.

• Maintain office supplies and support the efficient day-to-day running of service locations.

• Support service improvement by identifying issues, suggesting solutions and contributing to operational projects and objectives.

• Undertake training, supervision and continuous professional development activities as required.

• Work in accordance with all relevant legislation, policies, procedures and organisational values.

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About You

Qualifications

• NVQ Level 3 in Business Administration (or equivalent) or demonstrable relevant experience.

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Skills and Experience:

• Experience in an administrative, reception or customer service role.

• Excellent interpersonal, organisational and communication skills.

• Ability to communicate effectively with a wide range of people both verbally and in writing.

• Proficient in Microsoft Office applications, including Outlook, Word and Teams.

• Ability to maintain accurate records and manage administrative systems.

• Experience handling confidential and sensitive information with discretion.

• Ability to prioritise workload and work effectively within a busy environment.

• Experience within a healthcare, social care, education or customer-facing environment would be advantageous.

• A proactive, flexible and professional approach to work.

• Ability to work both independently and as part of a team.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: