Administrator (Mental Health Treatment Requirment)
Job Introduction
Do you want to help build a brighter future for communities and individuals in Swindon & Wiltshire doing a highly rewarding job. Turning Point’s mental health treatment requirement service are currently expanding during a really exciting time in the sector with new funding and investment.
We are currently recruiting an Administrator to work across the service full time , on a fixed term contract for 1 year.
This role is fully remote, however, you will be supporting service across Wiltshire, Swindon, North Somerset and Somerset, so you should be within a commutable distance from one of these areas.
You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.
Role Responsibility
Making sure everything runs smoothly at the heart of our substance use service, you’ll support the operation remotely. This will include answering telephone calls, maintaining accurate records and helping continual focus on improving performance. Specific duties include:
- Responsibility for the oversight of service mailboxes
- Processing all referrals - uploading and opening Rio profiles & adding referrals to service data base
- Regularly gathering missing information from NDMS
- Monthly PRE & POST data extractions & submission
- Responsible for sending assessment and exit reports to stakeholders (Probation & GP's)
- To be the first port of call for all client referrals, to complete consent form and CORE34
- To collate referrals on a referrals database for each Senior AP to disseminate allocation for assessment
- To utilise a text reminder system for upcoming appointments and assessments
- Oversight of court outcomes and chasing outstanding outcomes - ensuring we are provided with full order details including length/expiration
- Waiting list management - ensuring clients are allocated for intervention in line with expiration of orders.
- Oversight of Rio waiting lists and adding/moving clients to the appropriate list
- Liaising with external agencies for training opportunities
The Ideal Candidate
We are looking for a confident communicator who can prioritise a varied workload and provide wide-ranging administrative support – it is vital that you are able to achieve this without losing your methodical attention to detail and accuracy. Making sure everything runs smoothly will be at the heart of what you do.
We are looking for a dynamic, solution focused, problem solving individual with the ability to both follow work instructions and use own initiative. You will be expected to be able to work to set targets and deadlines that the service requires and adhere to policies and regulations. You will be able to manage your time effectively, while equally having the ability to adapt priorities and be flexible.
Working closely with our teams across Bristol, you will deal with a large number of professionals every day and it is therefore important you have the ability to communicate in a positive and professional manner. People skills and ability to maintain confidentiality are crucial.
You will have experience with databases and knowledge of Microsoft Applications, especially Excel, Word and Outlook. Demonstrating organisational and IT skills will be important and imperative. You will also be confident learning new bespoke software's and be comfortable training other people to use it. The successful candidate will be a point of contact within the service for queries and training on our case management system.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point