Administrator

Administrator

Job description and person specification

Citizens Advice Sheffield provides a range of advice and advocacy services through
digital means, by telephone and in person. We seek to empower our clients and
support them to improve their confidence and capability on a wide range of issues. We
campaign for change to social policy to improve the well-being of the people and
communities we support.

Our advice services provide help and advice across a wide range of issues and more in
depth help in respect of welfare benefits, debt, housing, employment, immigration and
discrimination. Our independent advocacy services are delivered through Sheffield
Advocacy  Hub, in partnership with three organisations.

We aim for excellence. Our ambition is to be among the best advice and advocacy
services in the  country, and one of the leading voluntary and community
organisations in Sheffield.

Purpose of job

Our administrators provide administrative support for all our services to clients,
including services about financial confidence, welfare benefits, debt, housing,
employment, immigration, discrimination and other areas of public and social welfare
law, and advocacy services.

Administrators operate systems and processes to support human resources including
volunteers, information and communication technology, premises and finance.

Administrators are required to undertake all their duties in accordance with Citizens
Advice Sheffield policies and procedures, utilising national and local sources of
information and guidance.

Main duties and responsibilities

Service provision

All administrators are required to:

●  Welcome clients to the service, in person, digitally or on the telephone
●  Enable clients to explain their needs
●  Advise clients about which of our services may be able to meet their needs
●  Provide clients with information about these services and where appropriate ensure

that clients can access the relevant services

●  Ensure that these duties are undertaken in accordance with all relevant policies and

standards.

Administrators may, subject to their skills and experience, and subject to the needs of
the service be required to:

●  Operate corporate and operational administrative systems
●  Facilitate the processing of incoming and outgoing mail and email correspondence

as appropriate

●  Operate advice and advocacy support systems, including maintaining electronic and

paper records

●  Provide administrative support to advice workers, advocates and other staff

delivering services to clients

●  Provide administrative support to managers
●  Operate human resources systems, including maintaining electronic and paper

records

●  Operate finance systems, including maintaining electronic and paper records
●  Operate information technology systems
●  Support the management of premises
●  Support the recruitment, development and retention of volunteers
●  Support the administration and delivery of training
●  Provide support to conferences, meetings and other events.

Professional learning and development

Administrators are all required to undertake learning and development including:

●  Keeping up to date with legislation
●  Keeping up to date with policies and procedures
●  Attending internal and external training

Person specification

Knowledge

Knowledge of:

●  administrative processes and systems
●

the communities supported by Citizens Advice Sheffield.

Skills

Administrators should possess the following skills:
●
●

listening, verbal, written and presentation communication skills
the ability to communicate appropriately and professionally with clients, colleagues
and other agencies
the ability to use information and communication technology proficiently to provide
administrative support (Email, Documents, Spreadsheets, Presentations)

●

Aptitude

the goals and values of Citizens Advice Sheffield

Commitment to:
●
●  working flexibly and to adapting to changing needs and priorities
●
●
●  understanding our advice and advocacy giving processes and systems
●  personal learning and professional development and willingness to learn new skills
●  equal opportunities and to valuing diversity

team working
the delivery of service performance standards

Qualifications, training and accreditation

Successful completion (or willingness to complete) mandatory training requirements.