This role is based at our Swadlincote office (on Rinkway Industrial Estate), which has parking to the front of the building and good public transport links.

About you

This Admin Receptionist role requires a combination of strong organisational, communication, and interpersonal skills to support both staff and service users effectively. Working within our recovery-focused service means successful applicants must be able to demonstrate professionalism, empathy, and discretion when dealing with individuals who may be accessing support services. Key qualities include excellent administrative ability, such as managing appointments, handling confidential records, and maintaining accurate databases, alongside strong customer service skills to provide a welcoming and supportive first point of contact. Effective time management, attention to detail, and the ability to prioritise tasks in a busy environment are also essential. In addition, good teamwork, reliability, and a compassionate approach help ensure the smooth running of reception services while supporting the organisation’s mission to help people overcome drug and alcohol issues.

Key skills for the Health and Safety White Hat element of the role include strong organisational and record-keeping abilities, attention to detail when monitoring documentation and risk assessments, and effective communication to relay safety updates and guidance to staff. The role also requires problem-solving skills to identify potential hazards, basic knowledge of workplace health and safety regulations, and the ability to coordinate incident reporting, safety audits, and training records. Proficiency in office software and the ability to work collaboratively with team members and management are also essential to support overall safety compliance and administrative efficiency.

We are keen to hear from anyone with transferrable skills who is motivated and passionate about recovery.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

So, if you’re seeking your next challenge as an Administrator within a busy, passionate and dedicated team, please apply today.

*Job description is attached.  Please ensure that when completing your application form and supporting statement, you detail how you meet the person specification as this will help us assess how your skills and experiences align with the requirements of the role. 

Your Rewards

• Starting salary of £24,637 (pro rata)
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• As we work in partnership with the Healthcare Foundation Trust in Derbyshire, staff have access to some NHS-related training and opportunity to apply for discounts eg Blue Light.
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the training and support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing. We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency. We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Additional Information

For more information about the Derbyshire Recovery Partnership service, visit: www.derbyshirerecoverypartnership.co.uk

If you're unsure if this role is for you and you'd prefer to consider a Trainee role / Volunteering within the service first, please look at the opportunities we have currently available on our Phoenix Futures website.

If you have drug/alcohol lived experience and would like to gain some skills qualifications and experience in the field of drug and alcohol work before applying for a job with Phoenix Futures, please email us at dhcft.derbyshirelivedexperiencecareerpathway@nhs.net so we can talk to you about our new lived experience substance use career pathway in Derbyshire and how it could help you. Please do not use this email address for applying for jobs with Phoenix Futures - applications can only be made via www.phoenix-futures.org.uk

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