Administrator

Barnardo's is the UK's largest and most well-known children's charity, dedicated to supporting vulnerable children and young people across the country. Our services range from trauma recovery to youth work and mental health support, all aimed at supporting children to be safer, happier, healthier and more hopeful.

Our current locality-based services include:

• Swindon And Wiltshire Phoenix Project – Focusing on Trauma recovery.
• Wiltshire Short Breaks – Providing groups and activities for children with disabilities.
• Swindon and Wiltshire Link Worker services – In partnership with Oxford Health NHS Foundation Trust.
• Youth Workers in Great Western Hospital.

We are currently seeking an administrator for 29 hours per week to work within the in the Swindon and Wiltshire locality where the successful candidate will play a crucial role in ensuring the smooth operation of our diverse range of programmes supporting children, young people, and families. This role provides essential administrative support to various teams, contributing directly to the delivery of our vital services.

The successful candidate will primarily be working to support the Youth Workers in Great Western Hospital and the Link Workers in CAMHS services, but with opportunities to support other services as and when required.

The role will be home based with regular opportunities to meet the team in our offices bases in Swindon and Wiltshire.

Key Responsibilities:

General Administrative Support:

• Provide comprehensive administrative support to various services within Barnardo's Swindon and Wiltshire locality.
• Handle incoming calls, emails, and correspondence, directing enquiries appropriately.
• Assist in the maintenance of accurate records, databases, and filing systems in line with Barnardo's policies.

Service Coordination and Assistance:

• Collaborate closely with service managers and coordinators to facilitate the effective delivery of programmes and events.
• Support in the organisation and coordination of meetings, workshops, and community events.
• Liaise with external partners, stakeholders, and suppliers to arrange services and resources as needed.

Customer Service and Communication:

• Act as a professional and friendly point of contact for service users and stakeholders, providing information and assistance where required.
• Handle enquiries, feedback, and complaints promptly and sensitively, escalating issues as necessary.

Financial and Resource Management:

• Processes invoices for authorisation and payment, checking for accuracy, allocating codes, and for recording/documentation. Also checks the goods received.

Health and Safety Compliance:

• Support the implementation of health and safety policies and procedures within the workplace.
• Maintain records of health and safety checks, inspections, and staff training to ensure compliance.

Person Specification:

Essential Criteria:

• Previous experience in an administrative or office support role, preferably within the charity or social care sector.
• Excellent organisational skills with the ability to manage multiple tasks and priorities effectively.
• Strong communication skills, both written and verbal, with a professional telephone manner.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook) and other relevant software.
• A proactive and positive attitude, with a commitment to the values and mission of Barnardo's.
• Understanding of the importance of confidentiality and adherence to data protection regulations.
• Knowledge of safeguarding principles and a commitment to promoting the welfare of children and young people.

Desirable:

• Knowledge of local community services and resources would be advantageous.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements, including job share arrangements.

Pre-employment checks will be required for the role

If you have any questions, please call Polly Atkins on 07753 318964 or email polly.atkins@barnardos.org.uk

Note: This job description and person specification outline the general nature and level of work expected of the role. It is not an exhaustive list of all responsibilities, duties, and requirements. Flexibility is essential to meet the evolving needs of the service and organisation.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

• Reference number:22568
• Job Title:Administrator
• Location:Wiltshire Short Breaks
• Contract type:Permanent
• Hours:29
• Salary:£25,401.00 (FTE) £20,320.80 (Pro Rata) plus £312 Office at Home Allowance
• Closing Date:15 March 2026
• Interview Date:TBC

Benefits

Vacancy Alerts

Additional Info

• Information Sheet for Applicants Applying for Positions Working with Children and Vulnerable Adults (updated July 2021).pdf (107.00 KB)
• Barnardo's Workplace Offer Visual Summary.pdf (27.58 KB)
• Service Administrator F (A4) - Job Description and Person Specification.pdf (0.60 MB)
• Recruitment of Ex-Offenders Policy Dec 2024.pdf (164.07 KB)
• Admin - Additional Information.pdf (118.34 KB)