Administrative Support Officer

Administrative Support Officer
Job Description and Person Specification
Position Details

Department: Professional
Services
Contract: Permanent

Position: Business
Administration
Salary: £16,523 Actual (25
hours per week)
Overall Objective:
To provide high quality administrative support to ensure the smooth day to day running of the Business
Administration Department

Hours per week:  25 hours (9am until 2pm
Monday to Friday) Hour’s negotiable

Reporting to: Professional Services Manager

Job Description

Person Specification

Main Objectives
•  Provide efficient and professional administrative

support across the organisation.

Essential
•  Strong organisational and administrative skills.
•  Confident communicator with excellent written and

•  Deliver reception and customer service functions

that are welcoming and well-managed.

•  Maintain accurate and up-to-date records and

•

verbal skills.
IT proficient, with ability to manage records and
systems accurately.

•  Friendly, approachable, and customer-focused.
•  Ability to manage multiple priorities effectively.
•  Flexible and proactive approach, with willingness to

learn.

•  High levels of personal integrity, confidentiality and

care for learners.

Desirable
•  Experience in a charity or community organisation.
•  Previous reception or customer service experience.

administrative processes, including learner, visitor,
booking, finance, and compliance records, to
support the smooth day-to-day operation of the
organisation.

Summary of Duties
•  Carry out administrative tasks including

photocopying, filing, data entry, maintaining
registers and processing payments.

•  Manage telephone, email, and face-to-face

enquiries in a professional and timely manner.
•  Receive bookings for venue hire and support the

related arrangements.

•  Order and maintain office supplies and resources.
•  Organise and book meetings/events and take

accurate minutes.

•  Meet and greet visitors, ensuring reception is

welcoming, efficient, and reflects SNAP values.
•
Liaise with external agencies where required
•  Respond to routine correspondence and enquiries.
•  Assisting with banking and petty cash transactions.
•  Support continuous improvement of customer

service systems.

•  To comply with all MK SNAP policies and

procedures.

•  To ensure that all Health and Safety policies and
procedures are carried out and adhered to.
•  Be willing to support and attend any events as

required by SMT.

•  To participate in team and performance review

meetings.

•  Carry out any other reasonable duties required and
considered relevant to the post to support the

smooth running and strategic development of the
charity.

•  Maintain accurate administrative records, including
registers, booking logs, contact databases, and
financial paperwork.

•  Ensure records are stored securely and in line with
data protection and confidentiality requirements.
•  Update internal systems and trackers to support

daily operations and reporting.

•  Follow agreed administrative processes to ensure

consistency, accuracy, and compliance.

Reference:  Administrative Support Officer

Closing Date: 13th March 2026