Administrative Assistant (Script)

CYFRINACHOL - CONFIDENTIAL

2603-01 Administrative Assistant (Script)
Salary: £27,960 - £28,641 per annum (Grade 4)
Contract type: Full-time (36.5 hours per week), Fixed term until 30 April 2027

We’re looking for highly organised individuals with a good eye for detail and passion for
administration to come and join our Post Results Services team. You’ll play a key role in
managing activities for script scanning and ensuring examination centres and other
stakeholders receive excellent customer support.

The challenge
At WJEC, we contribute to our education communities by providing trusted qualifications and
specialist support, to allow our learners the opportunity to reach their full potential. This is a
fantastic chance to be part of an organisation that both encourages and enhances the minds
of tomorrow.

The role
The role-holder will be a key member of the team. They’ll have responsibility for
administering requests for, and the checking of, scripts, the preparation of scripts for
scanning and delivering post results outcomes. They’ll be a first point of contact for a number
of external and internal customers, resolving general queries and providing excellent
customer service.

About you
To flourish in this role, you’ll be an organised and meticulous individual with the ability to
work under pressure and adhere to deadlines. You’ll have strong interpersonal skills with the
ability to work both collaboratively and independently.

Benefits
We offer a range of excellent benefits and take pride in being an inclusive and supportive
place to work. Highlights include: 25 days annual leave per year (in addition to 16 statutory /
additional holidays), free Welsh lessons, a competitive pension scheme and numerous
family friendly policies.

If you would like to know more about this role, or about working at WJEC, please do not
hesitate to contact our HR team (HR@wjec.co.uk), who will be more than happy to help.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Monday 06 April 2026

Author: Line Manager & HR

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JOB DESCRIPTION
Job Title:

Department:

Section:

Responsible to:

Grade:

Location:

Main purpose of Job:

Administrative Assistant (Script)

Operations

Post Results Services

Script Processing Team Leader

4

Treforest

To provide administrative support for the provision of conference and awarding scripts, and ensuring scripts are
scanned in an efficient and effective manner, ensuring schedules and deadlines are adhered to and met.

To provide administrative support for the Post Results services processes to ensure that scripts are scanned and
ready  in  an  efficient  and  effective  manner  applications  for  PRS  are  completed  in  a  timely,  quality-orientated
manner.

Principal Duties and Responsibilities:

Processing of Examination scripts

•  To supervise and train small teams of temporary and permanent staff in booking in of scripts, printout
checking, barcode production, script checking, preparation of scripts, spine splitting, and scanning
processes as required.

•  To provide reports to domain and series delivery colleagues on the progress of scanning for

conference and awarding materials.

•  To act as main point of contact for subject teams for onsite script selection meetings, ensuring

materials are provided on time.

•  To coordinate prioritisation of scripts through the scanning process ensuring sufficient materials are

available for conference and awarding meetings.

•  To ensure scripts sent to WJEC for script selection are re-directed for marking efficiently and

effectively to minimise disruption to the marking period.

•  To act as main point of contact for examining teams over scripts returned with unmarked pages
•  To liaise with domain colleagues to process specimen scripts that contain two marks.
•  To maintain good housekeeping levels when moving scripts, maintaining equipment, and to be

health and safety aware when operating scanning machinery

•  To implement and follow quality control procedures
•  To liaise with internal and external customers to meet all scanning requirements

Author: Line Manager & HR

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Post Results Services

•  To be responsible for a script status ensuring outcomes are provided to centres within regulatory

deadlines

•  To be responsible for monitoring timelines and progress of requests ensuring scripts are available

for marking at the earliest opportunity.

•  To be responsible for exceptional requests for access to scripts, where centres are unable to

download the script.

•  To review conflict of interest data for PRS requests, liaising with appointee’s colleagues to appoint

additional reviewers where required.

•  To provide reports on the status of requests, escalating any concerns.
•  To process and approve mark changes.
•  To process and issue outcome letters to centres.
•  To assist in investigations involving missing scripts and marks.
•  To assist with re-moderations of coursework

•  To assist with further investigative reviews.

•  To provide specialist advice and guidance to centres on a range of process and procedures related to post

result services

•  Support all other activities within the PRS function to ensure an effective and timely delivery of a PRS

period

Other

•  To monitor and resolve internal and external customer queries from all communication channels, escalating to

the appropriate person(s) where required.

•  To assist with the development of the role of script scanning.
•  To understand the scanning software, cutting equipment and processes ensuring that the systems and

equipment meet the needs of the PRS department.

•  Participate and represent PRS at the scanning project groups.
•  To participate in lessons learnt activities and continuously develop processes and practices.
•  To Support the Script Processing PRS Co-ordinators in writing procedures.
•  To work closely with other departments in WJEC to deliver team objectives.
•  To understand and comply with all WJEC policies and procedures detailed in the Staff Handbook; in particular,
ensuring you understand your role and responsibilities in relation to Safeguarding, Information Security, GDPR,
Confidentiality, Welsh language and Health, Safety and Environment.

•  Participate actively in supporting the principles and practice of equality of opportunity as laid down in WJEC’s

Equality & Diversity Policy, embedding ED&I into all projects, policies and practices.

•  To be a pro-active team-member, contributing positively to meetings and projects in support of WJEC aims and

objectives.

•  To engage in personal and professional development activities relevant to the role.
•  To undertake other duties, as required, which are commensurate with the grade of the post.

Author: Line Manager & HR

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Person Specification

Job title:

Administrative Assistant (Script)

Department:

Post Results Services

Highly Desirable criteria are the optimum skills and experience the applicant will ideally have. Desirable
criteria are those which would add value to the job if present, and also include potential for growth and
development into the role.

Skills and Abilities

Highly desirable

•  Organisational skills, including good time management
•  Good verbal and written communication skills
•  Ability to work and make decisions independently
•  Highly accurate with attention to detail
•  Understand the importance, and maintain high levels, of confidentiality
•  Ability to work under pressure to meet goals and deadlines
•  Be flexible and adaptable with the ability to multi-task
•  Ability to cooperate with others and be an active member of a team
•  Ability to problem solve, providing effective solutions where required

Knowledge

Highly desirable

•  Computer literacy, knowledge of Microsoft packages/ able to use a PC

Desirable

•  Knowledge of AS400
•  Knowledge of WJEC core examination systems

Experience

Highly desirable

•  Experience of working with EARs/ centres

Desirable

•  Experience of supervising small teams
•  Experience of dealing with members of the public

Other Requirements

Desirable

•  Proactive in approach to work tasks
•  Fluency in Welsh, written and oral
•  Ability to learn new tasks quickly

Author: Line Manager & HR

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Telerau ac Amodau Gwasanaeth / Terms and Conditions of Service

Teitl y Swydd /
Job Title:

Cynorthwyydd Gweinyddol (Sgript) / Administrative Assistant (Script)

Cyflog /
Salary:

£27,960 - £28,641 y flwyddyn (pro rata lle y bo'n gymwys) /
£27,960 - £28,641 per annum (pro rata where applicable)

Gradd /
Grade:

4

Gwyliau Blynyddol /
Annual Leave:

25 diwrnod (182.5 awr) y flwyddyn. Mae CBAC hefyd yn darparu 16 diwrnod (116.8 awr) i
gyfrif am Wyliau Cyhoeddus a chyfnodau Cau CBAC (gwyliau ychwanegol). Mae'r
lwfansau hyn yn cael eu haddasu ar gyfer staff sy'n gweithio'n rhan-amser neu batrymau
gweithio cywasgedig.

25 days (182.5 hours) per annum. WJEC also provides 16 days (116.8 hours) to account for
Bank Holidays and WJEC Closure periods (Additional leave). These allowances are adjusted for
staff who work part-time or compressed working patterns.

Pensiwn /
Pension:

Mae gofynion y Cynllun Pensiwn Llywodraeth Leol yn berthnasol.

The provision of the Local Government Pension Scheme (LGPS) applies.

Math o Gytundeb / Contract Type:

Oriau Gwaith / Working Hours:

☒  Llawn-amser / Full-time

Hyd y Contract / Length of Contract:
☐  Parhaol / Permanent

☐  Rhan-amser / Part-time

☒  Tymor penodol / Fixed-term

Dyddiad gorffen arfaethedig /
Planned end date:
Rheswm dros y cyfnod penodol /
Reason for fixed term:

30 Ebrill 2027 / 30 April 2027

Swydd lanw / Backfill cover

Nifer yr oriau yr wythnos /
No. of hrs per week:

36.5

Arall / Other:
Cyfnodau prysur llwyth gwaith /
Workload Peaks:

Amh
N/A

Dull Ymgeisio / Method of Application:

Dylid anfon ffurflenni wedi’u llenwi ar e-bost at AD@cbac.co.uk erbyn 23:59, dydd Llun 06 Ebrill 2026.

Completed forms should be sent by email to HR@wjec.co.uk by 23:59, Monday 06 April 2026.

Author: Line Manager & HR

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