BASE Roadford
TYPE Full Time 40 hours per week (1.0 FTE)
DURATION Permanent
SALARY £28,119 per annum
REPORT Activity Centre Manager - Roadford
Purpose:
South West Lakes cares for natural and historic environments, providing health, social and wellbeing benefits for individuals and communities.
We strive to ensure our people, places and experiences we offer, will inspire this and future generations to love and benefit from the environment.
Role
To take a leading role in the delivery of water and land-based recreation activities.
Lead and supervise members of staff in different tasks such as: Safety cover, and tuition in a range of activities including sailing, windsurfing, kayaking and canoeing.
To supervise the camping operations.
To assist in the development of all site activities.
Be responsible for maintaining all watercraft and equipment, ensuring regular maintenance and monitoring is undertaken and recorded.
Deliver the activity program including clubs, courses, taster sessions and other activities.
Keep to recognised Trust, NGB and AALA safety standards for all activities
Assist the Centre Manager in building a reliable and trustworthy team of staff at the Centre; maintaining a current list of staff qualifications and details; supporting staff rota administration to ensure adequate staffing at all times.
Assist the Administrator and Receptionists to ensure all day to day enquiries regarding watersports and camping are dealt with, maintaining excellent customer relations.
Ensure equipment is maintained to NGB standards / in line with manufactures guidelines
Liaise and co-operate with all other water users and operations on a day to day basis, including members and licensees.
Assist the Activity Centre Manager to ensure all water craft and equipment is properly maintained in line with manufacturer’s instructions, undertake regular monitoring of maintenance and condition, ensuring accurate and detailed records are kept. Take prompt action to quarantine craft and equipment not meeting required standards and organise appropriate repairs and maintenance in consultation with the Centre Manager as required.
Work closely with the Activity Centre Manager to ensure appropriate risk assessments and operating procedures are in place and regularly reviewed, and that agreed procedures and processes are being followed and monitored.
Work with the Activity Centre Manager to ensure site, buildings and facilities are maintained to a high standard of cleanliness at all times.
Assist with training staff, work experience students and volunteers in session delivery, health and safety and operating procedures.
Assist in raising the profile and development of the Centre
Assist in the marketing and promotion of the Centre and maintain excellent customer relations.
Accountable for health and safety of colleagues, customers, contractors and self.
Carry out such other duties as may reasonably be assigned by the Trust.
About You
Able to motivate employees to achieve their objectives
Able to effectively deal with the general public
Proven ability to teach and communicate with customers at all levels.
Proven, previous, experience of working in the outdoor recreation industry
Knowledge of water and land based recreational activities, angling and conservation
Adaptable and enthusiastic
C Enthusiasm for assisting the general public and excellent customer service skills
Knowledge, Experience and Skills
Basic IT skills
Good telephone manner
Ability to follow instructions and self-motivated to work under own direction
Good team worker, able to communicate will with colleagues
Willing to undertake training and to train others.
Smart personal appearance and professional image.
Ability to swim.
Experience in recruiting, managing and motivating volunteers (preferred)
Experience of operating in a sales environment.
Line management experience
Behaviours
Demonstrate SW Lake’s commitments: Resilience - Thinking long term for biodiversity and people; Advocate - Stand up for our beliefs and empower others; Inclusivity - Promote equality and dignity in all that we do; Sustainability - Innovate for a sustainable future; Engaging - Consult and partner stakeholders to achieve more.
Take responsibility for the safety of colleagues, volunteers, self and customers. Comply with SW Lakes Trust’s Health & Safety policy and defined standards. Investigate and report incidents, accidents and near misses. Ensure safe use of appropriate equipment, prepare Risk Assessments and Method Statements ensuring contents are understood and acted upon.
Being aware of your own responsibilities regarding safeguarding and supporting our commitment to providing safe environments and working practices that promote and protect the safety and welfare of children, young people and adults at risk at all times.
Passion to grow and sustain peoples’ engagement with the outdoors
Being committed to delivering our strategic outcomes of:
Our managed landscapes will be abundant, diverse, and connected;
Lives will be enhanced from experiencing the outdoors;
To become a national exemplar for balancing conservation and recreation.
Qualifications
Essential
RYA Senior Dinghy/Windsurfing Instructor
RYA Dinghy and/or Windsurfing Instructor.
BC Paddlesports instructor + SUP
Valid RYA membership
Valid First Aid qualification.
Current valid UK driving licence
Desirable:
RYA Powerboat instructor, advanced dinghy instructor, race coach,
RYA Wingsurf / Wing foil Instructor
Archery GB Instructor
Facilities management
Relevant health and safety qualification
Category ‘C1’ on driving license.
About us
As an independent charity, our purpose is to protect special places for people and wildlife; in doing this we care for over 40 inland waters in Cornwall, Devon, Somerset and Dorset. Ranging in size from one to nine hundred acres, the lakes provide unrivalled access to watersports, angling, walking and cycling, and are places you can be active or play and explore all day long. We take great pride in protecting and enhancing these locations for the future and for people to value and enjoy. They provide a perfect setting for a great day out, be it for a stroll, to play, nature watch or enjoy adventurous activities such as stand up paddle boarding, kayaking or sailing.
We offer a stakeholder pension scheme after 3 months of employment, with a 5% contribution matched by the company, 23 days holiday (plus statutory bank holidays) rising to 25 days after 5 years and 28 after 10, a culture of investing in our employees through training and development and the opportunity to work in some of the most beautiful places in the south west.
Normal working hours of this role will require you to work out of hours and a degree of flexibility in working patterns.