Activity Co-ordinator
Job Description
Job Title: Activities Co-ordinator Contract Type: Permanent Salary: £30,302.63 Per AnnumWorking Hours: 37.5 Hours per weekWorking Pattern: Monday to Friday, 9 to 5 Location: Tile House & Cliff Road Mental Health Supported Housing, CamdenIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Activities Co-ordinator
The Activities Co-ordinator is responsible for developing a comprehensive directory of services and opportunities for customers of Riverside’s Supported Schemes across a small geographical area, ensuring the support service promotes empowerment and independence. This includes:
• Developing links with local organisations to maximize opportunities for individual growth.
• Providing support and advice to the team on opportunities for individuals.
• Creating and delivering an organic programme of group activities across the pathway, tailored to customer strengths and goals. Activities may include support programmes, specific support-led subjects, and leisure/personal growth activities, delivered by various team members.
• Working as part of a staff team committed to best practice in social housing, ensuring clients with specialist support needs are supported to the highest standards.About you
We are looking for someone with (to be taken from essential criteria)
• Experience working with vulnerable client groups.
• Experience delivering structured support in housing or social care.
• Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used in Care and Support.
• Understanding of the PIE (Psychologically Informed Environments) approach.Why Riverside?
One Housing is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefitsDiversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
• Deliver a best practice support service appropriate to clients’ needs.
• Co-ordinate customer activities and support Journey Coaches in developing and delivering support/resettlement activities.
• Ensure delivery of internal and external activities and opportunities, reflecting diverse client needs.
• Assist Journey Coaches with day-to-day tenancy issues, rent payment, and benefits, linking with external resources or developing relevant groups.
• Support with referrals and assessments, working with potential clients to identify suitable activity solutions.
• Ensure clients have access to relevant external support services.
• Support Journey Coaches to meet client outcome targets through key-working, support plans, risk assessments, and other interventions.
• Integrate education, training, and employment opportunities into the support service to help clients develop life skills for independent living.
• Promote and encourage high client involvement, consultation, and communication.
• Maintain accurate and timely records of all activities, including a support planning database.
• Conduct regular surveys and inclusion solutions to ensure the activities programme meets all customer needs.
• Work in line with health and safety and safeguarding requirements to ensure client safety and security.
• Maintain up-to-date specialist knowledge, especially in mental health.
• Share specialist knowledge with colleagues to continually improve the service.Service Delivery
• Ensure service delivery complies with Riverside’s equality and diversity policies.
• Incorporate customer views in service development and delivery.
• Comply with Health and Safety legislation and other regulatory obligations, assessing risk and implementing controls.
• Understand your role and contribution to the organisation’s purpose and profitability.
• Be accountable for client-led, positive, and tangible outcomes.
• Adhere to corporate policies and procedures.
• Work as part of a multi-disciplinary team, meeting rota requirements to ensure support across all schemes.
• Participate in team meetings and regular supervisions.
• Work with colleagues to meet key performance indicators (e.g., voids and arrears).
• Use appropriate IT systems and maintain professional, timely records.
• Attend training and development opportunities as required.Other Duties
• Model Riverside values and motivate colleagues to provide high-quality, customer-oriented services.
• Participate in management team activities, encouraging innovation.
• Undertake personal development and training to stay current with developments in housing and customer service.
• Ensure compliance with Riverside’s Equality and Diversity policy.
• Ensure all data complies with legislation and policies on data quality.
• Actively promote Riverside locally.
• Ensure compliance with safeguarding policies and procedures.
• Perform any other relevant duties as required by the designated manager.
Person specificationKnowledge, Skills and Experience Essential
• Experience working with vulnerable client groups.
• Experience delivering structured support in housing or social care.
• Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used in Care and Support.
• Understanding of the PIE (Psychologically Informed Environments) approach.