BORDERS COLLEGE JOB DESCRIPTION

Accountable To Director of Student Support Services

Responsible Provision of reception administrative services and initial For student support.

Department Student Support Services

Overall Purpose of Job

To provide an efficient, effective and welcoming administrative and studentfacing service that supports the delivery of College services and contributes to a positive student experience.

You will act as a key first point of contact for students, visitors and colleagues, providing a welcoming, inclusive and professional service.

The postholder will undertake a broad range of administrative duties to support the effective operation of the College, maintaining accurate records, systems and documentation and ensuring work is completed in accordance with College policies and procedures.

Alongside administrative duties, the postholder will provide general information, advice and guidance on a range of matters and undertake initial triage for students identify the need for additional support.

The role requires a professional and compassionate approach, with appropriate boundaries and an understanding that the postholder is not responsible for providing specialist welfare, counselling, financial or safeguarding advice.

MAIN DUTIES AND RESPONSIBILITIES

Administrative Responsibilities:

To undertake all relevant and appropriate administrative duties to meet the needs of the college delivery and support functions.

• Provide reception cover for the Scottish Borders Campus.

Work collaboratively with Reception and Student Support colleagues to ensure a consistent, responsive and high-quality experience for students and visitors.

Assist in the production and security of a range of college documents both electronic and paper based.

BORDERS COLLEGE B JOB DESCRIPTION

• Process orders and invoices within the College procurement system.

• Maintain confidentiality and security of all sensitive information

Undertake delegated tasks, appropriate to the post including assisting with projects/project teams, and cross college groups

Provide administrative support for health and safety functions as appropriate.

Student Experience, Advice and Guidance

• Act as a first point of contact for students, visitors and staff, providing a welcoming, professional and inclusive service.

Provide general information, advice and guidance on routine enquiries relating to College services, student support and other areas within the scope of the role.

Signpost and refer students to appropriate College services, including Student Support Officers, Learning Support Advisors and other specialist roles, ensuring that students understand how to access the support available.

Recognise indicators of wellbeing, safeguarding or other concerns that may require additional support and follow relevant College procedures for escalation, recording and reporting.

Respond appropriately and sensitively to students who may be distressed, anxious or experiencing difficulties, seeking support from an appropriate colleague where required.

Maintain confidentiality and handle sensitive student information appropriately, in accordance with College policies, procedures and data protection requirements.

Develop a good understanding of the student support services available across the College in order to provide accurate information and effective signposting.

Quality

Ensure that all tasks and work produced is of high quality and in line with college equality and diversity policy and procedures, staff code of conduct, ICT policies and College environmental strategy.

Contribute to team operational planning and target setting activities.

Actively contribute to the achievement of team goals and targets.

Participate in, and support ongoing quality assessment, reviewing systems and processes

Maintain a clean, tidy and well-organised workspace and reception area, ensuring that the environment is welcoming and safe.

Behaviours

Communicate effectively and articulately on the telephone and in faceto-face meetings with people both internally and externally.

Adopt flexible working methods to meet the changing needs of the College

Demonstrate an openness to engaging in professional development opportunities.

Conduct yourself at all times in line with our college values and behaviours

Comply with College Policies and Procedures relating to Staff and Students

Notes on Duties and Responsibilities

The duties and responsibilities on this job description are intended to give a broad indication of the variety of tasks the post holder may be asked to undertake. It should be noted that a job description is not an exhaustive list of activities, and staff may be asked to carry out other duties as appropriate with the grade of the post. The job description may also be amended to take account of changed circumstances, and staff will be consulted when this is necessary.

The above mentioned duties and responsibilities represent the current situation and may change over time to reflect the changing needs and requirement of the College.

Signed … Date …

(Staff Member)

Signed … . Date …

(Line Manager)

PERSON SPECIFICATION

QUALIFICATIONS		EssentialorDesirable
Maths, English, qualified to SCQF 7 or equivalent experience		E
Mental Health First Aid Qualification, or willingness to achievethis.		E
Relevant qualification or training in customer service,administration, student support, wellbeing or a related area		D

KNOWLEDGE		EssentialorDesirable
Understanding of excellent customer service		E
A knowledge of administrative systems		E
Knowledge of Office 365 packages		E
Understanding of appropriate professional boundaries whenproviding support		D
Understanding of safeguarding and the importance ofrecognising and escalating concerns appropriately		D

EXPERIENCE		EssentialorDesirable
Experience of working in a customer facing role		E
Experience of working in an administrative role		E
Experience of providing general information, advice orguidance		D
Reception or front of house experience		D
Experience supporting individuals who may be anxious,distressed or experiencing difficulties		D
Experience of working within a student support, education orsimilar environment		D

INTERPERSONALSKILLS & ABILITIES		EssentialorDesirable
Excellent communication skills (written and oral)		E
Ability to build positive relationships with others		E
Listens with empathy and responds appropriately		E
Organises work effectively and manages competing priorities		E
Remains calm and approachable in busy or challengingsituations		E
OTHERABILITIES/QUALITIES		EssentialorDesirable
Flexible and adaptable		E
Treats people with dignity, respect and compassion		E

ATTITUDES ANDBELIEFS		EssentialorDesirable
A belief that everyone deserves to feel safe, included andvalued		E
Showing kindness, empathy and professionalism		E
Works collaboratively and positively with all colleagues		E
Be open to learning, feedback and continuous improvement		E