Accommodation Services Manager

Emmanuel House Support Centre
 53-61 Goose Gate, Nottingham, NG1 1FE
www.emmanuelhouse.org.uk
 0115 950 7140

Friday 23rd January 2026

Re: Accommodation Services Manager

Thank you for your interest in this role. Below you will find the full job advert, job description and
person specification.

To apply, please send us your CV and a cover letter telling us why you’re the right for the role to:
jobopportunities@emmanuelhouse.org.uk. Please put the title of the job in the subject of the email.

The deadline for applications is 23:55 on Friday 20th February 2026. We may close this vacancy early
if we receive a high volume of suitable applications, so early applications are encouraged.

For more information or an informal chat about the role please call on 0115 9507140 or email
isabella.harriss@emmanuelhouse.org.uk.

We welcome applications from all backgrounds and communities including those who have lived
experience of homelessness. We welcome applications from Black, Asian and Minority Ethnic
communities, from people who identify within the Lesbian, Gay, Bisexual and Transgender
community (LGBTQ+) and from people who consider themselves to have a disability. We believe
people with these lived perspectives have a particular contribution to make to Emmanuel House and
the homelessness sector.

We look forward to receiving your application.

Yours sincerely,

Isabella Harriss

CEO

Emmanuel House

Accommodation Services Manager: Job Advert

Contract: Permanent
Accountable to: CEO
Hours: Full-time 37.5 hours per week
Salary: £37,902
Location: Emmanuel House and other accommodation sites across the city
Start date: As soon as possible
Closing date: Friday 20th February 2026

We believe that everyone should have a home to live in, the right to live in a safe place and live free
from violence, fear and harassment. We want to work with people who, like us, want to see this
become a reality.

This is an exciting time to join Emmanuel House. We are seeking an experienced Accommodation
Manager to join our vibrant staff team and play a key role in shaping the future of our
accommodation services. You will have real scope to develop and lead Emmanuel House’s
accommodation provision, working closely with staff, volunteers and partners across the city to
ensure our accommodation services deliver excellent outcomes for residents while aligning with
Emmanuel House’s values and strategic direction.

Key Responsibilities

•

•

Lead Emmanuel House’s accommodation services across Nottingham, including a night
shelter and dispersed accommodation sites, ensuring they are safe, respectful and well-run.
Support and develop staff and volunteers by providing clear leadership, regular supervision
and a positive, supportive team culture.

•  Create and sustain a person-centred, trauma-informed culture that supports people
experiencing homelessness and enables staff and volunteers to work reflectively and
compassionately.

•  Hold complexity and risk well by using sound judgement to balance safety, care and

operational demands in a challenging and changing environment.

•  Ensure high standards of safeguarding, health and safety, housing management and record-

keeping across all accommodation services.

•  Build and maintain strong working relationships with partners across the city, including
statutory services, voluntary organisations, landlords, community and faith groups.

•  Actively contribute to Emmanuel House’s management team, supporting the organisation’s

mission, values and strategic direction.

Rewards and benefits

✓  33 days holidays including Bank Holidays
✓  Pension
✓  Cycle to Work scheme
✓  Flexible and hybrid working
✓  Access to training and professional development
✓

Join a passionate team dedicated to ending homelessness and make a lasting impact in your
community

Why Emmanuel House?

Emmanuel House is a trusted, local charity with a mission to support people experiencing and at risk
of homelessness. You’ll be part of a passionate, creative, collaborative team, making a tangible
difference for local people every day.

Ready to take the lead?
Apply now and help us continue helping people out of homelessness. Read the full Job Description
and Person Specification on our website to find out more about the role and what we’d like from
you.

Full Job Description

Summary

We are looking for an experienced manager who is comfortable leading teams and services, and who
values practical, hands-on leadership. The role combines strong operational judgement with a
deeply person-centred approach. You will lead staff and volunteers, shape services in partnership
with others, and ensure our accommodation offers safety, stability and the opportunity to move
forward.

This role is about holding complexity well, supporting teams in demanding environments, and
creating safe, respectful spaces for people experiencing homelessness.

Key Responsibilities

1. Lead the Accommodation Services

•  Provide overall leadership for Emmanuel House’s accommodation services, ensuring they

•

are safe, welcoming and well-managed throughout the year.
Support strategic oversight of the night shelter and dispersed accommodation provision
across the city.

•  Maintain and develop a person-centred, trauma-informed approach, embedding

Psychologically Informed Environments and strengths-based practice into everyday work.
•  Ensure accommodation services reflect Emmanuel House’s values, ethos and commitment

to respect, inclusion and care.

2. Develop and Shape the Service

•

Lead the ongoing development and review of accommodation services, responding
thoughtfully to changing needs and external pressures.

•  Work with the Emmanuel House management team and wider partners to shape Emmanuel

House’s contribution to winter and year-round homelessness provision.

•  Contribute to city-wide homelessness discussions and planning, working collaboratively with

statutory and voluntary sector partners.

•  Build and maintain strong relationships with landlords, community organisations and faith

groups.

3. Lead and Support the Team

•

Lead, support and develop staff working within accommodation services, providing clear
direction, regular supervision and reflective support.

•  Recruit, induct and retain staff who share Emmanuel House’s values and can work

•

compassionately in a challenging environment.
Foster a positive, supportive team culture that recognises the emotional impact of
homelessness work and prioritises staff wellbeing.

•  Oversee volunteering within accommodation services, ensuring volunteers feel valued,

supported and meaningfully involved.

4. Ensure Safe, High-Quality Practice

•  Ensure accommodation services operate to high professional standards, with clear and

appropriate policies and procedures in place.

•  Maintain robust systems and practice relating to safeguarding, health and safety, risk

assessment, fire safety, food hygiene and incident reporting.

•  Ensure housing management arrangements are clear and fair, including referrals,

assessments, rent policies, rent collection and move-on processes.

•  Ensure records are accurate, timely and handled appropriately.

5. Operational Oversight

•  Hold responsibility for accommodation service budgets and expenditure.
•  Monitor occupancy and take action to minimise voids across accommodation provision.
•  Ensure appropriate on-call arrangements and management cover are in place at all times.
•  Oversee the opening, development or closure of accommodation provision in line with

•

organisational decisions.
Liaise with external providers to ensure staff have the systems and training they need to
work effectively.

6. General Duties
All employees of Emmanuel House are expected to:

•  Contribute to a safe, inclusive and welcoming environment.
•  Promote dignity, respect, equality and social inclusion in all interactions.
•

Follow Emmanuel House policies and procedures, including safeguarding, confidentiality,
GDPR and Health & Safety.

•  Take part in supervision, training, staff meetings and development, and be committed to

your own professional development.

•  Represent Emmanuel House positively with colleagues, volunteers, partners and the

community.

•  Carry out reasonable duties requested by your line manager that are appropriate to the

post.

Person Specification

SKILLS, KNOWLEDGE AND EXPERIENCE

E = Essential   D = Desirable

Factors

Competence Level Required

Essential /
Desirable

Qualifications  A related professional qualification

A good standard of literacy and numeracy

Experience

Demonstrable  experience  of  working  with  vulnerable  people  such  as
homeless people, people with a history of offending, people with drug
and  alcohol  dependency  problems  or  people  with  mental  health
problems

Demonstrable experience of housing management

Demonstrable experience of motivating and managing a large team

Proven interpersonal skills, including an ability to work with teams of
volunteers

Experience and attending/hosting meetings with a range of
professionals

Experience of working in the voluntary sector and/or a charity

Knowledge

Good working knowledge of statutory regulations relating to homeless
people including rules regarding eligibility for local authority assistance
and priority need and No Recourse to Public Funds

Good working knowledge of welfare benefit regulations including
eligibility and housing benefit restrictions

Good understanding of the public sector including housing and social
care teams

Knowledge of the services appropriate to street homeless people

Knowledge and understanding of Severe and Multiple Disadvantage

Understanding of the role and implementation of policies

Skills

Ability to take initiative and work unsupervised

Ability to create and manage project budgets

Ability to handle challenging behavior and resolve situations of conflict

Ability to manage projects

D

E

E

E

E

E

E

D

E

E

E

E

E

E

E

E

E

E

Ability to assess risk and handle emergency situations with self-
confidence and produce and implement sound solutions where
necessary

Excellent organisational skills including the ability to delegate

Proven administrative skills

Competent computer literacy with experience of using Microsoft Office
software

Excellent written and oral communication skills including the ability to
communicate with beneficiaries, volunteers and professionals from a
variety of fields of expertise

Ability to manage, staff and volunteer teams including facilitating
meetings

Ability to evaluate risk posed by clients and make decisions that
balance the needs of the individual against the comfort and welfare of
staff, volunteers and other beneficiaries of the project

Ability to compile and present reports

Working
Requirement

Full driving licence, vehicle available for work, appropriate insurance
for business use and a maximum of 3 points

Commitment to the vision and values of Emmanuel House

An understanding and strong commitment to anti discriminatory
practice in the workplace and its service delivery

Flexible working across 24-hour periods and holiday times

E

E

E

E

E

E

E

E

E

E

E

E