Accommodation and Facilities Manager

About us

Our Vision

A world where all child refugees are welcomed, safe and inspired with hope to rebuild
their lives for a better future.

Our mission

It  is  our  mission  to  serve  young  people  who  have  been  forced  to  flee  their  home
country – offering safe homes, education, therapeutic care and support in every area
of their lives.

We believe each young person, many of whom are victims of human trafficking, has a
dignity  worth  celebrating,  talents  worth  discovering  and  a  life  to  live  to  its  fullest
potential, no matter their past experiences nor present circumstances.
We  are  committed  to  providing  an  inspiring  environment  that  raises  hope  and
strengthens resilience.

Our Values

Respect
Treating everyone with dignity in all circumstances.

Integrity
Unexaggerated truth, expressed with humility, purity of motive and
sincerity of intention, in both our words and deeds.

Passion
Embracing risk for the sake of the mission, with courage to take bold risks and to
innovate despite adversity.

Grace
Costly additional opportunity for everyone, to enable us to be our best by being
perpetual learners.

Compassion
Serving sacrificially, rooted in an unwavering zeal to seek the best for those we
serve and not self.

Wisdom
Finding a way through a challenge by listening, learning, perceiving what is at stake,
applying insight and considering diverse options.

Our Impact, Outcomes and Goals

We  are  passionate  about  seeing  the  young  people  we  serve  become  positive  and
empowered individuals, building on their resilience and strengths to contribute to the
world around them.

Outcomes

We deliver this impact through our therapeutic support for all areas of life, specifically
aimed  at  achieving  the  following  outcomes  -  Increased  Personal  Safety,  Increased
engagement  with  Education,  Employment  and  Training,  Improved  Emotional
Wellbeing, Improved Physical Wellbeing and Increased Social engagement.

Strategic Goals

Strengthen Baca’s holistic service for young, forced migrants

Enhance Baca’s service to maximise the potential of each young person

Engage  locally,  regionally  and  nationally  to  see  a  world  where  child  refugees  are
welcomed, safe and have hope to rebuild their lives for a better future.

Thank you very much for your interest in this role at Baca. We support young people
who  have  been  forced  to  flee  their  home  country,  because  of  war,  persecution,  or
trafficking. We provide the support they need which includes a safe home, education
and therapeutic care. The young people we serve have lost the only life they know
and have overcome all the odds to reach safety. Their courage inspires us but without
support they are at extreme risk of harm and exploitation.

We  are  committed  to  providing  an  inspiring  environment  that  raises  hope  and
strengthens  resilience  –  enabling  them  to  fulfil  their  potential  and  become  thriving
members of the community. We consider it an absolute privilege to be able to walk
with them on a daily basis. We take heart from the several positive stories of young
people’s  transition  into  adulthood,  establishing  their  lives  and  being  a  positive
contribution  to  the  world  around  them.  However,  we  recognise  the  huge  pressures
they continue to face and therefore, we believe there is still a long way to go as we
continue to learn from them. We believe there are greater depths of development for
each young person to achieve so that they do not fall back into exploitation or any
other dangerous environment.

If  successful,  you  will  be  joining  a  passionate  and  committed  team,  with  strong
expertise. You will find that the team are committed to our values, which has built a
culture that seeks to allow everyone to be their best in order to give their best for the
sake of the young people we serve.  I hope you will find all the information you need
in this pack or on www.bacacharity.org.uk to help you complete your application.

We wish you all the best,
Jimmy Zachariah, CEO

Job Description

Job Title:

Accommodation and Facilities Manager

Reporting To:    Operations Director

Contract Type:    Permanent

Location:

Baca  office,  Loughborough,  England  with  regular
Cambridge and locations where Baca’s services are delivered

travel

to

Salary:

£34,500 a year

Working Hours:

37.5 hours per week (with some evening and weekend hours and
be part of the on-call team to deliver out of hours emergency
support where necessary)

PURPOSE

1.  As a key member of the team, model servant leadership and the practice of Baca

values in the pursuit of Baca’s vision, mission.

2.  This is a critical role in the service model; to ensure that young people have safe,

quality accommodation that they call home.

3.  To ensure staff, volunteers and young people have safe, functional, inspiring

work and service delivery spaces.

4.  To ensure unaccompanied asylum-seeking children are welcomed, nurtured and
equipped to transition to adulthood while ensuring they are safeguarded from bad
actors and poor practice.

KEY RESPONSIBILITIES

1.  To manage the ongoing operations of Baca accommodation ensuring they are a
safe, homely and culturally relevant environment for young people to heal and
transition to adult life.

2.  To manage Baca offices and facilities used for service delivery, ensuring they are

a safe, functional and culturally relevant environment for people.

3.  Ensure all properties complies with all regulatory compliance standards and

protocols.

4.  Collaborate with the service team to identify and provide opportunities for young

people to develop their living and work skills.

5.  Build and maintain a strong network of stakeholders necessary for the

management of all properties.

6.  Grow in confidence and capability in the practice of Baca’s values.

Desired Results
1.  Team & Partnership

Collaboration
1.1. Co-ordinate with all team
leaders to ensure all
spaces are safe, functional,
efficient and inspiring
1.2. Administrative system

enables speedy, notification
and effective resolution of
tasks

1.3. Strong and effective
premises team
1.4. Strong and effective

partnership with a network
of contractors, landlords,
partners enable effective
management of all
properties.

2.  High Quality young people
homes, offices and service
delivery spaces
2.1. All Premises are

maintained to the Quality
Homes Standard.
2.2. Premises are safe, and
furnished in culturally
appropriate format
representing the diversity of
the young people
2.3. Network of qualified

maintenance contractors to
support in-house team and
provide specialist skills.
2.4. Spaces in Offices, Centre
and Car parks are safe,
tidy, clean, functional
ensuring visitor experience
is positive, professional,
welcoming, friendly and
helpful.

3.  Team development - team is

growing in confidence,
character and capability to
consistently fulfil their
responsibilities according to the
service model.

3.1. Team knows how their
activity and process
contribute to outcomes

Indicators
1.  Evidence of cross-team casework leading to improved

outcomes and effective notification of needs.
2.  Effective cross-working and use of administration

systems enable efficient and effective management of
properties.

3.  Categorising of needs enabling accurate prioritisation

involving all relevant team leaders

4.  Speed of resolution of tasks appropriate to prioritisation
/ categorisation of issue considers all team priorities

5.  Regularly updated on regulatory and compliance

protocols and clearly communicated to teams where
relevant.

6.  Traceable documentation of decision making for audit/

inspection and reviews.

7.  Team is supported to resolve challenges where

appropriate.

8.  Feedback from contractors, partners, landlords indicate

strong partnership and support for mission.

1.  Monthly, quarterly and annual reports demonstrate all
properties are meeting expected standards, support
young people’s recovery and future outcomes.
2.  Premises maintenance plans are outworked for

identification, setup, refurbishment and sustainable use
of all premises – in short, medium and long-term.
3.  Cost management and energy management reports

indicate properties being managed safely,
economically, efficiently whilst also fulfilling the service
model.

4.  Preparation and completion of all our internal and

external health and safety audits are in place to ensure
that they comply with regulations

5.  All young people accommodation is homely and

represents their cultural diversity.

6.  Values-aligned partnerships are in place to facilitate
efficient and effective property maintenance and
management.

7.  Meet expected standards of all health and safety and
regulatory checks and audits from Local Authorities,
Ofsted etc.

8.  Number of Health and safety incidents.
9.  Feedback from young people indicate progress.
1.  Culture of curiosity and continuous learning from young
people, team, stakeholders and wider opportunities is
embedded across team.

2.  Team model and explain values practice.
3.  Team can evidence application correct policy and

procedures for their area of work

4.  All interactions are documented accurately, efficiently
and effectively with clear and traceable audit trail.

5.  Team is developed in confidence and consistency of
application of skills and working across disciplines to
fulfil service delivery priorities.

6.  Learning is documented, shared and incorporated in

people and process development.

7.  Team is learning and practice is being adapted based

on evidence and insights from practice.

8.  Team knows their delegated authority responsibilities

and are equipped to deliver them.
8.1. No. of instances requiring manager intervention

when not necessary

8.2. No of instances where team are responding to
complex issues with greater confidence

8.3. Reduction in repeated crisis of same nature and or
degrees of severity of issues of same nature.

1.  Oversee maintenance budget including day-to-day
expense management and quarterly reforecasts.
2.  Providing timely and accurate input to capital and

maintenance budgets

3.  Provide value for money analysis of each individual

property and premises team activities.

4.  Effective collaboration with finance and fundraising

teams to raise, manage and expense funds.

3.2. Team understands policy

and procedures relevant to
their activity.

3.3. Team and individuals have
the skills and capacity to
deliver activities.

3.4. Team can troubleshoot,

amend, customise activities
in response to individual
young person’s context.
3.5. Progress for each young

person is efficiently tracked.

3.6. Meet agreed stakeholder
service and contracts
expectations
4.  Budget Finance value for

money
4.1. Property maintenance

meets short-, medium- and
long-term value for money
propositions without
compromising on young
people outcomes.
4.2. Premises capital and

expense budgets provide
excellent value for money
on economic, and efficacy
indicators.

5.  Support young people skills

1.  Identification of opportunities for young people

development
5.1. Premises functions support

engagement within Baca’s maintenance and refurb
activities.

young people skills
development strengthening
their progress towards
adulthood.

2.  Train young people in safe working protocols.
3.  No of young people supported to develop appropriate
skills in building, maintaining and repairing physical
spaces.

4.  Reports indicate growing scope of young people

engagement

5.  Feedback from young people indicate progress and

opportunities of development.

POSITION COMPETENCIES

Competency
Interpersonal
and
Communication
Skills

Proficiency
Requires the ability to effectively integrate facts and information.
Considerable tact and diplomacy in interacting with other parties is
necessary to secure cooperation and obtain desired information or action.
There may be opportunities to influence the outcome of decisions and
contribute ideas, so communication needs to be clear and persuasive in
putting forward points of view. Confident in having crucial conversations that
seek to encourage strengths and highlight areas of concern.

Planning and
Organizing
Skills

Tasks performed require planning, organising, leading and directive diverse,
complex and difficult activities.  Decision-making is a critical element of the
job and requires analysing different options before deciding on the action to
take.

Problem
Solving
Judgment and
Impact

Required to make decisions involving checks or comparisons against well-
defined procedures.  Selection of appropriate work approach or method is
required.  Problems encountered can vary and require simple analysis to
diagnose. Questionable matters are normally referred for a decision.  Errors
would normally be detected but could lead to minor problems.

Stakeholder
Satisfaction and
Service Delivery

External and/or internal contacts are a key area of the job and jobholder
handles complex customer related problems or responds to customer
complaints or unusual requests including resolving escalated cases.
Situations require careful handling to maintain goodwill, achieve co-
operation or solve problems.

Material and
Financial
Responsibility

Drafts and manages the budget for own team or strategic objective.
Oversees the team’s compliance with financial procedures and reviews
budget-versus-actual performance.

People
Management
Responsibility

Information
Responsibility

Knowledge
Expertise

Cultural and
language
humility,
reflection and
learning skills

Required to provide line management or provide professional HR guidance
or training/coaching to managers.

Accountable for the preparation, safekeeping or distribution of information
used by others within small team or a part of the activities of the organisation
externally, or that is confidential and accessible only internally.
Develop, maintain and apply an advanced technical or administrative skills
knowledge and expertise and may provide advice to others in relation to
their own field or specialism.

Adapts language and practice to meet each young person’s cultural and
emotional needs, reflecting regularly on power and bias.

•  Reflects critically on the impact of culture, identity, and power in

professional relationships.

•  Adapts communication styles and approaches to meet cultural

preferences and emotional needs.

•  Learns common phrases relevant to day-to-day life to demonstrate

interest, inclusion and support development.

•  Models’ humility by asking and learning rather than assuming “cultural

knowledge.”

Working
Environment

•  Shares reflections with peers, promoting learning within teams.
Considerable exposure to environmental working conditions: part of an
on-call rota; regular and significant time spent working outside normal office
hours; working away from home.

How To Apply

You can apply electronically, by completing an application form on our website. Please
complete  the  online  application  form  or  return  a  downloaded  and  completed
application  form,  along  with  a  CV  to  us  by  email.  Please  make  sure  that  your
application demonstrates how your experience‚ skills and abilities meet the selection
criteria set out in the Job Description and Person Specification.

Please  also  make  sure  you  complete  the  equal  opportunities  monitoring  form.
Completed applications should be returned to us by 9:00am on Monday 11 May 2026.

Applications received after that time will not normally be considered for short listing.

Downloaded  application  forms  must  be  sent  to:  recruitment@bacacharity.org.uk
clearly identifying the role you are applying for.

Interview Process

A  30-minute  online  interview  could  be  conducted  as  part  of  shortlisting.  If  suitably
strong candidates are shortlisted before the deadline, in-person interviews will take
place immediately after shortlisting.

If you are shortlisted for in-person interviews, we will contact you as soon as possible,
to let you know the details of the interview process.

Other information

Online  searches  may  be  completed  as  part  of  due  diligence  checks for  shortlisted
candidates. Successful  candidates  will  be  asked  to  apply  for  an  Enhanced  DBS
Certificate including a check of the children’s barred list.