Accommodation and Facilities Manager

About us

Our Vision

A world where all child refugees are welcomed, safe and inspired with hope to rebuild
their lives for a better future.

Our mission

It  is  our  mission  to  serve  young  people  who  have  been  forced  to  flee  their  home
country – offering safe homes, education, therapeutic care and support in every area
of their lives.

We believe each young person, many of whom are victims of human trafficking, has a
dignity  worth  celebrating,  talents  worth  discovering  and  a  life  to  live  to  its  fullest
potential, no matter their past experiences nor present circumstances.
We  are  committed  to  providing  an  inspiring  environment  that  raises  hope  and
strengthens resilience.

Our Values

Respect
Treating everyone with dignity in all circumstances.

Integrity
Unexaggerated
sincerity of intention, in both our words and deeds.

truth, expressed

with

humility,

purity of motive

and

Passion
Embracing  risk  for  the  sake of the  mission,  with  courage  to  take  bold  risks  and  to
innovate despite adversity.

Grace
Costly  additional  opportunity  for  everyone, to  enable  us  to  be  our  best  by  being
perpetual learners.

Compassion
Serving sacrificially, rooted in an unwavering zeal to seek the best for those we serve
and not self.

Wisdom
Finding a way through a challenge by listening, learning, perceiving what is at stake,
applying insight and considering diverse options.

Our Impact, Outcomes and Goals

We  are  passionate  about  seeing  the  young  people  we  serve  become  positive  and
empowered individuals, building on their resilience and strengths to contribute to the
world around them.

Outcomes

We deliver this impact through our therapeutic support for all areas of life, specifically
aimed  at  achieving  the  following  outcomes  -  Increased  Personal  Safety,  Increased
engagement  with  Education,  Employment  and  Training,
Improved  Emotional
Wellbeing, Improved Physical Wellbeing and Increased Social engagement.

Strategic Goals

Strengthen Baca’s holistic service for young forced migrants

Enhance Baca’s service to maximise the potential of each young person

Engage  locally,  regionally  and  nationally  to  see  a  world  where  child  refugees  are
welcomed, safe and have hope to rebuild their lives for a better future.

Thank you very much for your interest in this role at Baca. We support young people
who  have  been  forced  to  flee  their  home  country,  because  of  war,  persecution,  or
trafficking. We provide the support they need which includes a safe home, education
and therapeutic care. The young  people we serve  have lost the only life they know
and have overcome all the odds to reach safety. Their courage inspires us but without
support they are at extreme risk of harm and exploitation.

We  are  committed  to  providing  an  inspiring  environment  that  raises  hope  and
strengthens  resilience  –  enabling  them  to  fulfil  their  potential  and  become  thriving
members of the community. We consider it an absolute privilege to be able to walk
with them on a daily basis. We take heart from the several positive stories of young
people’s  transition  into  adulthood,  establishing  their  lives  and  being  a  positive
contribution  to  the  world  around  them.  However,  we  recognise  the  huge  pressures
they continue to face and therefore, we believe there is still a long way to go as we
continue to learn from them. We believe there are greater depths of development for
each  young  person  to  achieve  so  that  they  do  not  fall  back  into  exploitation  or any
other dangerous environment.

If  successful,  you  will  be  joining  a  passionate  and  committed  team,  with  strong
expertise. You will find that the team are committed to our values, which has built a
culture that seeks to allow everyone to be their best in order to give their best for the
sake of the young people we serve.  I hope you will find all the information you need
in this pack or on www.bacacharity.org.uk to help you complete your application.

We wish you all the best,
Jimmy Zachariah, CEO

JOB DESCRIPTION ACCOMMODATION AND
FACILITIES MANAGER

Accountable to: Operations Director

Responsible for: Maintenance workers x3 (1 in Cambridge and 2 in Loughborough)

Hours: 37.5 hours per week (with some evening and weekend hours and be part of the on-

call team to deliver out of hours emergency support where necessary)

Salary: £34,500

Location: Baca office, Loughborough, England with regular travel to Cambridge and locations

where Baca’s services are delivered.

PURPOSE

As a key member of the team, model servant leadership and the practice of

1.
Baca values in the pursuit of Baca’s vision, mission.

This is a critical role in the service model; to ensure that young people have

2.
safe, quality accommodation that they call home.

To ensure staff, volunteers and young

3.
people have safe, functional, inspiring work and service delivery spaces.

To ensure unaccompanied asylum-seeking children are

4.
welcomed, nurtured and equipped to transition to adulthood while ensuring they are
safeguarded from bad actors and poor practice.

KEY RESPONSIBILITIES

1.
To manage the ongoing operations of Baca accommodation ensuring
they are a safe, homely and culturally-relevant environment for young people to heal
and transition to adult life.

To manage Baca offices and facilities used for service delivery, ensuring

2.
they are a safe, functional and culturally-relevant environment for people.

Ensure all properties complies with all regulatory compliance standards and

3.
protocols.

Collaborate with the service team to identify and provide opportunities for

4.
young people to develop their living and work skills.

Build and maintain a strong network of stakeholders necessary for the

5.
management of all properties.

6.

Grow in confidence and capability in the practice of Baca’s values.

Desired Results
1.
Collaboration

Team & Partnership

Indicators

1.  Co-ordinate with all team
leaders to ensure all spaces are
safe,
functional, efficient and inspiring

2.  Administrative system
enables speedy, notification and
effective resolution of tasks
3.  Strong and effective premis
es team
4.  Strong and effective
partnership with a network
of contractors, landlords,
partners enable effective
management of all properties.

High Quality young people

2.
homes, offices and service
delivery spaces

1.  All Premises
are maintained to the Quality
Homes Standard.
2.  Premises are safe,
and furnished in
culturally appropriate
format representing the diversity
of the young people
3.  Network of qualified
maintenance contractors to
support in-house team and
provide specialist skills.
4.  Spaces in Offices, Centre
and Car parks are safe, tidy,
clean, functional ensuring visitor
experience is positive,
professional,
welcoming, friendly and helpful.

Speed of resolution of

Evidence of cross-team casework

Team is supported to resolve

Effective cross-working and use

Regularly updated on regulatory

1.
leading to improved outcomes and
effective notification of needs.
2.
of administration systems enable
efficient and effective management of
properties.
3.
Categorising of needs
enables accurate prioritisation involves
all relevant team leaders
4.
tasks appropriate to prioritisation /
categorisation of issue considers all
team priorities
5.
and compliance protocols and clearly
communicated to teams where relevant.
Traceable documentation of
6.
decision making for audit/ inspection and
reviews.
7.
challenges where appropriate.
8.
Feedback from contractors,
partners, landlords indicate strong
partnership and support for mission.
Monthly, quarterly and annual
1.
reports demonstrate all properties are
meeting expected standards, support
young people’s recovery and future
outcomes.
2.
outworked for identification,
setup, refurbishment and sustainable
use of all premises – in
short, medium and long-term.
3.
management reports indicate properties
being managed safely, economically,
efficiently whilst also fulfilling the service
model.
4.
our internal and external health and
safety audits are in place to ensure that
they comply with regulations
5.
is homely and represents their cultural
diversity.
6.
in place to facilitate efficient and effective

All young people accommodation

Preparation and completion of all

Premises maintenance plans are

Values-aligned partnerships are

Cost management and energy

Feedback from young

Number of Health and safety

Meet expected standards of all

Team model and explain values

property maintenance and
management.
7.
health and safety and regulatory checks
and audits from Local Authorities, Ofsted
etc.
8.
incidents.
9.
people indicate progress.
Culture of curiosity and
1.
continuous learning from young people,
team, stakeholders and wider
opportunities is embedded across team.
2.
practice.
3.
Team can evidence application
correct policy and procedures for their
area of work
4.
accurately, efficiently and effectively with
clear and traceable audit trail.
5.
and consistency of application of skills
and working across disciplines to fulfil
service delivery priorities.
6.
Learning is
documented, shared and incorporated in
people and process development.
7.
Team is learning and practice is
being adapted based on evidence and
insights from practice.
8.
authority responsibilities and are
equipped to deliver them.

Team is developed in confidence

All interactions are documented

Team knows their delegated

1.  No. of instances requiring
manager intervention when not
necessary
2.  No of instances where team are
responding to complex issues with
greater confidence
3.  Reduction in repeated crisis of
same nature and or degrees of
severity of issues of same nature.
Oversee maintenance budget

1.
including day-to-day expense
management and quarterly reforecasts.
2.
Providing timely and accurate inp
ut to capital and maintenance budgets
3.
of each individual property and
premises team activities.

Provide value for money analysis

Team development - team is

3.
growing in
confidence, character and capability
to consistently fulfil their
responsibilities according to the
service model.

1.  Team knows how their
activity and process contribute
to outcomes
2.  Team understands policy
and procedures relevant to their
activity.
3.  Team and individuals have
the skills and capacity to deliver
activities.
4.  Team can troubleshoot,
amend, customise activities in
response to individual young
person’s context.
5.  Progress for each young
person is efficiently tracked.
6.  Meet agreed stakeholder
service and contracts
expectations

Budget Finance value

4.
for money

1.  Property maintenance
meets short-, medium- and
long-term value for money
propositions without
compromising on young people
outcomes.

2.  Premises capital and
expense budgets provide
excellent value for money on
economic, and efficacy
indicators.

Support young people skills

5.
development

1.  Premises functions support
young people skills
development strengthening their
progress towards adulthood.

Effective collaboration with

4.
finance and fundraising teams to raise,
manage and expense funds.

No of young people supported to

1.
Identification of opportunities for
young people engagement within Baca’s
maintenance and refurb activities.
2.
Train young people in safe
working protocols.
3.
develop appropriate skills in
building, maintaining and repairing
physical spaces.
4.
of young people engagement
5.
Feedback from young
people indicate progress and
opportunities of development.

Reports indicate growing scope

POSITION COMPETENCIES
Competency
Interpersonal and
Communication Skills

Proficiency
Requires ability to effectively integrate facts and information.
Considerable tact and diplomacy in interacting with other parties is
necessary to secure cooperation and obtain desired information or
action.  There may be opportunities to influence the outcome of
decisions and contribute ideas, so communication needs to be
clear and persuasive in putting forward points of view. Confident in
having crucial conversations that seek to encourage strengths and
highlight areas of concern.

Planning and
Organizing Skills

Tasks performed require planning, organising, leading and
directive diverse, complex and difficult activities.  Decision-making
is a critical element of the job and requires analysing different
options before deciding on the action to take.

Problem Solving
Judgment and Impact

Required to make decisions involving checks or comparisons
against well-defined procedures.  Selection of appropriate
work approach or method is required.  Problems encountered can
vary and require simple analysis to diagnose.
Questionable matters are normally referred for a decision.  Errors
would normally be detected but could lead to minor problems.

Stakeholder
Satisfaction and
Service Delivery

External and/or internal contacts are a key area of the job and
jobholder handles complex customer related problems or
responds to customer complaints or unusual requests including
resolving escalated cases. Situations require careful handling
to maintain goodwill, achieve co-operation or solve problems.

Material and Financial
Responsibility

People Management
Responsibility

Drafts and manages the budget for own team or
strategic objective. Oversees the team’s compliance with financial
procedures and reviews budget-versus-actual performance.
Required to provide line management or provide professional HR
guidance or training/coaching to managers.

Information
Responsibility

Knowledge Expertise

Cultural and language
humility, reflection and
learning skills

Accountable for the preparation, safekeeping or distribution of
information used by others within small team or a part of the
activities of the organisation externally, or that is confidential and
accessible only internally.
Develop, maintain and apply an advanced technical or
administrative skills knowledge and expertise and may provide
advice to others in relation to their own field or specialism.
Adapts language and practice to meet each young person’s
cultural and emotional needs, reflecting regularly on power and
bias.

  Reflects critically on the impact of culture, identity,
and power in professional relationships.
  Adapts communication styles and approaches to
meet cultural preferences and emotional needs.
  Learns common phrases relevant to day-to-day life
to demonstrate interest, inclusion and support
development.
  Models’ humility by asking and learning rather than
assuming “cultural knowledge.”
  Shares reflections with peers, promoting learning
within teams.

Working Environment

Considerable exposure to environmental working conditions: part
of an on-call rota; regular and significant time spent working
outside normal office hours; working away from home.

How To Apply

You can apply electronically, by completing an application form on our website. Please
complete  the  online  application  form  or  return  a  downloaded  and  completed
application  form,  along  with  a  CV  to  us  by  email.  Please  make  sure  that  your
application demonstrates how your experience‚ skills and abilities meet the selection
criteria set out in the Job Description and Person Specification.

Please  also  make  sure  you  complete  the  equal  opportunities  monitoring  form.
Completed applications should be returned to us by 9:00am on Monday 11th May 2026

Applications received after that time will not normally be considered for short listing.

Downloaded  application  forms  must  be  sent  to:  recruitment@bacacharity.org.uk
clearly identifying the role you are applying for.

[Cover letter]

You  can  apply  electronically  by  sending  a  cover
letter  and  CV
recruitment@bacacharity.org.uk clearly identifying the role you are applying for.

to

Completed cover letters and CV’s should be returned to us by 9:00am on Monday 11th
May 2026

Please make sure that your cover letter demonstrates how your experience‚ skills and
abilities  meet  the  selection  criteria  set  out  in  the  Job  Description  and  Person
Specification. You may be asked to provide us with further information as part of the
recruitment process.

Interview Process

A  30-minute  online  interview  could  be  conducted  as  part  of  shortlisting.  If  suitably
strong candidates  are  shortlisted  before  the deadline,  in-person  interviews  will  take
place immediately after shortlisting.

If you are shortlisted for in-person interviews, we will contact you as soon as possible,
to let you know the details of the interview process.

Other information

Online  searches  may  be  done  as  part  of  due  diligence  checks for  shortlisted
candidates. Successful  candidates  will  be  asked  to  apply  for  an  Enhanced  DBS
Certificate including a check on the children’s barred list.