1st Line Technical Support Officer
Our ideal candidate:
We’re looking for a proactive, customer‑focused IT professional who enjoys working as part of a collaborative team.
You’ll ideally have:
- Relevant 1st Line IT support experience, ideally in a multi‑site environment
- A technical certification or IT‑related qualification
- Strong working knowledge of Windows, Office 365 and basic networking
- Experience using an IT Helpdesk system
- Confidence supporting and troubleshooting PCs, printers and peripherals
It would be great if you also have experience with:
- RDS or thin client environments
- User management using Entra or Active Directory
- Remote support tools and networked printing
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.