1st Line IT Analyst

Overview

• ID

  308019

• Salary

  £28,378 per annum

• Type

  Permanent - Full Time

• Location

  Birmingham

• Hours

  37.5 hours per week

• Closing Date

  05/04/2026

• Downloadable Files

Sense is recruiting for a 1st Line IT Analyst to join our successful ICT team. This is a full time role, working 37.5 hours per week at our office in Selly Oak, Birmingham

The successful candidate will provide IT support across the organisation via the service desk channels; 1st line support including ticket logging and categorising, diagnosing issues, fixing 1st level issues that on average are resolved in around 30 minutes from point of contact, passing to 2nd line all issues needing further or prolonged investigation. You will have a good understanding of current IT hardware and software, have an analytical approach to problem solving and have excellent communication and customer service-skills.

Key skills and experience

• 5 GCSE grade C including Maths, English and an IT related course.
• Previous IT Support experience either in a previous role, or in completed learning
• Excellent customer service skills
• Recent experience of working/learning in an IT support role and using IT call logging systems
• Experience in installing and supporting typical IT hardware including PC’s, printers, mobiles.
• Experience of routine IT administration tasks such as Active Directory account creation, password resets etc.
• Competent in the installation, configuration and troubleshooting of IT equipment with the ability to diagnose and resolve typical equipment faults.
• Strong understanding of current Microsoft Windows desktop and server operating systems, and Office packages

For a full Job Description and Person Specification please see the link on the left hand side

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit:  https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Closing Date

05/04/2026