Sutton Mental Health Foundation

PERSON SPECIFICATION
Sutton Crisis Café Crisis Support Worker

 ‘E’ denotes essential criteria which will be used in shortlisting, while ‘D’ denotes desirable qualities or factors.

1. KNOWLEDGE AND EXPERIENCE

•  Experience of supporting and engaging positively with vulnerable adults (and
stakeholders involved in their care) using a person-centred approach to form
collaborative, warm and empathetic relationships leading to positive outcomes..

E

•  Experience of confidently and effectively assessing risks and needs, as well as

developing appropriate risk management plans.

•  Understanding of issues facing people in a mental health crisis, and experience of
communicating effectively with people in a mental health crisis to finding safe and
positive ways to ‘hold’ and de-escalate situations.

•  Strong grasp of equal opportunities, confidentiality, data protection, risk management

and anti-discrimination practice

•  Knowledge of local mental health services

•  Experience of positively promoting organisation/service at external events, including

delivering presentations and creating marketing material

•  Experience of working with BAME communities and young people

•  Knowledge of relevant legislation, eg Community Care, Mental health, Health and Safety

and welfare benefits legislation

E

E

E

D

D

D

D

2. EDUCATION

2.1

There are no specific educational or professional qualifications needed for this post.  However, applicants must
have a good level of literacy and be able to communicate with clients, professionals and carers.

3. SKILLS AND ABILITIES

3.1

Excellent listening skills

3.2

Effective time management skills

3.3

Working co-operatively as part of a team

3.4

Dealing effectively and calmly with challenging situations as they arise

3.5

Working independently and taking initiative

3.6

Effectively using IT including case management systems, Microsoft 365 and equivalent

E

E

E

E

E

E

3.7

Speaking and writing fluent English and explaining information face
to face, over the ‘phone and in writing and communicating effectively across cultural boundaries

3.8

Effectively following SMHF policies and procedures

3.9

Positive and flexible attitude to work

E

E

4. PHYSICAL REQUIREMENTS

4.1

Sufficiently healthy and physically able to carry out the duties in the job description.  The premises has a lift to
the first floor but some rooms are only accessible by a short flight of (3 or 4) stairs.

E

5. OTHER

5.1

Be able and willing to work the hours required, as needed bearing in mind that this service operates 365 days a
year, 7 days a week, in the evenings.

E

5.2

Be able and willing to undertake all necessary training and supervision

E

Sutton Mental Health Foundation
Background to the Sutton Crisis Café service

Sutton Crisis Café is a new service offering out-of-hours support to people in mental health crisis as
an alternative to attending A&E.  It has two main aims; to benefit people experiencing a mild to
moderate mental health crisis by providing a safe, non-clinical supportive environment for them to
use, and to reduce demands upon hospital emergency departments and other mental health and
emergency services by providing a safe alternative to those services.

Sutton is one of the few areas locally without any alternative crisis provision to A&E, although it has
been something local people have been working towards for some time.  Through consultation and
co-production we have shown that there is widespread support for our Crisis Café model across all
sectors, from people who use mental health services locally to carers, clinicians and commissioners.

The key objectives of the service are to:

•  Provide a non-stigmatising, calm and safe environment
•  Provide support to help people resolve their crisis
•  Provide practical and emotional support to enable the person to better self- manage their

distress, aid their recovery, and reduce dependency

•  Ensure that support staff, peer supporters and volunteers are trained, supported and

professional in their approach

•  Operate as an alternative to Emergency Departments and other emergency services for
people experiencing a mental health crisis that does not require medical intervention
Link with wider services to ensure a joined-up partnership approach to the development of
local services

•

The service will provide immediate, focused and time-limited emotional and practical support to
people experiencing a mental health crisis that does not require clinical input.  It will work with
people experiencing a range of different distress, including psychosis.  The support will consist of:

•
•
•
•

identifying coping strategies and improving wellbeing
information and signposting
conversations, group conversations and activities
limited follow-up

We expect to run the service in the evenings, Monday-Sunday.  The service will be open every day of
the year.

Our model is a partnership approach between voluntary and statutory sector professionals and
trained Intentional Peer Support workers and volunteers. The needs and views of visitors to our
service will be at the heart of all that we do.

The café will offer individual and group support, peer support and mindful activities.  Those
attending the café should feel heard, understood and listened to and have trust in those they have
spoken with.  People will have the opportunity to receive support from staff members on a 1:1 basis
in a private room where personal information can be shared and discussed without being overheard
by others.  They will also have the opportunity to share the company of others in larger groups
where they can talk or undertake quiet activities, such as board games.

The service will provide informal peer support and buddying so those attending the café can benefit
from other people’s knowledge and understanding of the emotional and practical challenges faced
by people experiencing mental ill health.

Sutton Crisis Café Crisis Support Worker
Salary: £27,000 - £28,478 per annum pro rata
Hours: 20 hours per week (evenings and weekends, hours to be agreed)
Based at: 63 Downs Road, Belmont, SM2 5NR
Reporting to: Crisis Café Manager
Duration: Fixed term to 31st March 2022

This is a pilot project funded to 31st March 2022.  If successful, this will lead to an extension of
funding for the service for at least 2 years.

Summary
This is an exciting opportunity to join Sutton Mental Health Foundation as we build a brand new
Crisis Café service.  Working in the Crisis Café, your role will be to work with people experiencing a
mild to moderate mental health crisis.  You will make them feel safe and listened to, help them to
navigate their crisis over a series of visits, working with them towards a resolution of the crisis.

Benefits

•  Holiday – 28 days pro rata, rising to 33 days after 5 years’ service
•  Employee Assistance Program
•  Workplace Pension Scheme
•  Enhanced pay for working Christmas/New Year

Job Description
Service Delivery
•  To listen to and support people to de-escalate their immediate situation empowering them to
develop self-management techniques, build their assets and advocate for their own wishes.

•  To assess the risks and needs of people using the crisis café service.
•  To provide one-to-one support, information and guidance to help crisis café visitors to navigate

through their crisis, using an empowering, person-centered approach.

•  To work with Crisis Café visitors to promote mutuality and reciprocity, rather than dependency.
•  To treat with confidentiality any personal, private or sensitive information shard regarding

clients.

•  Have an understanding of, and the ability and motivatio...

Job Introduction

This is an exciting opportunity to join the ARTIST ROOMS team, delivering the National Touring Exhibition Programme of Tate and National Galleries of Scotland!

As Assistant Collection Registrar, ARTIST ROOMS you will support and coordinate across all aspects of registrarial procedures, spending varied days delivering across loans out, long loans in, documentation, movement, and collection information management, including exhibition planning and delivery in accordance with National Galleries Scotland and Tate policies and to national museum standards

Your experience in a museum environment, proven organisation and planning skills, excellent team working skills and collegiate approach as well as the ability to solve problems pragmatically, creatively and through negotiation, prioritising the care of works sets you apart. You have a positive, flexible approach, and enjoyment of working collaboratively within multi-disciplinary teams and with external partners. You are able to work well under pressure and meet deadlines whilst retaining excellent attention to detail and have the ability and willingness to travel to Edinburgh and partner venues on a regular basis.

Above everything, you will be excited by the challenge of this rewarding role and the contribution you can make towards the realisation of the ARTIST ROOMS programme.

ARTIST ROOMS is a touring collection of international modern and contemporary art jointly owned by National Galleries of Scotland and Tate. The collection reaches audiences across the UK through a national exhibition programme – over 60 million people have visited some 200 ARTIST ROOMS exhibitions that have been shown in museums and galleries across the UK, from Penzance to the Hebrides, and from Belfast to Llandudno over the last decade. We see access to art for everyone as a universal human right and want to welcome audiences that reflect the towns and cities in our nation. ARTIST ROOMS continues to grow and diversify, introducing new artists, collaborations, partnerships and co-produced projects. Touring initiatives enable the national collections to be shared in different ways, from single-venue exhibitions to multi-site touring packages, engaging with large and small organisations in very different contexts, recognising their different needs and those of their audiences. We look for the impact that imaginative collaborations can have on individuals, communities and organisations, and how these enrich the work of National Galleries of Scotland and Tate.

ARTIST ROOMS is operating in an exciting phase, which will see, over the next few years, a shift change in how we work, how we manage the collection and programme and how we provide access to the collection. The catalyst for this is National Galleries of Scotland’s transformative initiative The Art Works, which enables the widest possible access to art to inspire and improve wellbeing and enable more people to enjoy the national collection. The Art Works is a new state-of-the-art home for the national collection, which includes the ARTIST ROOMS collection. The Art Works will also deliver significant wider economic, local community and national benefits. As The Arts Works comes closer to realisation there is a desire to increase operational and collections management presence at National Galleries of Scotland. This role is therefore offered as a fixed term contract based at Tate Modern. Following this period, the aspiration is to rebalance resources between the National Galleries of Scotland and Tate, with a commitment to recruiting a role, to be based in Edinburgh.

This position is offered on a fixed term basis for 22 months.

Please note that this role is not eligible for visa sponsorship.

Interviews for this role will take place on 4 or 5 March 2026

Our jobs are, like our galleries, open to all.

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Job Description

Job title: Health Care Assistant
Reports to: Respite Nurse
Location: Kites Corner, Gloucester

Position Summary

You will work as part of the nursing team supporting life-limited and life-threatened children and their families within Kites Corner.

As a Heath Care Assistant you will be expected to work under the direction of a respite nurse/senior respite nurse and in partnership with the child and family. You will work in a sensitive and professional manner, to ensure that the child’s emotional, social and physical care needs are met in a way which promotes James Hopkins Trust’s vision, mission and values.

You will undertake a range of duties to support the personal care needs of the child, and you will be supported to undertake training to ensure that you are competent and confident to do so.

Dealing with a variety of people you will contribute to the overall performance of the team by being a proactive, and enthusiastic team member. Participating in the provision of family-centred care you will be ensuring the needs of the children are met and continuity of care is promoted at all times.

You will have an insight and understanding of the issues facing families where there is a baby or young child with a life-threatening or life-limiting condition. While interacting with the child and their family you will show them kindness and compassion. You are committed to always delivering exceptional family-centred care at Kites Corner.

Key Responsibilities and Accountabilities

Health Care

• Actively encourage a family atmosphere within Kites Corner.
• Contribute positively towards the maintenance of a child and family-focused environment within Kites Corner.
• Recognise the skills and experience of the family in meeting the individual care needs of their child and work in partnership with them to provide holistic care.
• Assist nursing staff in delivering safe quality care to the children staying at Kites Corner.
• Maintain agreed standards of care.
• Contribute to the monitoring and review of care plans by communicating any changes to the child’s care needs.
• Recognise play is an important activity for all children and provide a stimulating and enjoyable environment for the children, appropriate to their developmental stage.
• Speak to the Nursing Management Team at any time there is a concern regarding the child’s condition or any aspects of the child’s care.
• Work flexibly under the guidance of the nursing team to support the children’s needs.
• Identify and follow the child’s care routine and established pattern of care, negotiating any changes with the child and family.
• The safeguarding of children and young people is everyone’s responsibility and you are expected to pass onto the appropriate manager any child safeguarding concerns that you may have that arise in the course of your work.
• Every staff member has a responsibility to maintain confidential, accurate and timely records.
• Complete all documented housekeeping tasks as required to ensure Kites Corner remains clean and safe.
• Maintain an awareness of the diversity of families supported by James Hopkins Trust and ensure that the cultural needs of the children and families are met appropriately.
• Ensure professional boundaries are maintained and that due attention is paid to confidentiality, privacy and dignity at all times.

Personal Development

• Recognise your level of competence and ability and work within them at all times.
• Always ask for assistance if you feel unsure.
• Take advantage of training opportunities to further develop your skills and expertise to enhance your role within the James Hopkins Trust Nursing Team including mandatory training sessions.
• Ensure that all mandatory training is updated as requested.
• You will be expected to attend your individual performance reviews, clinical supervisions, mandatory training sessions and staff meetings.

Responsibility for Clinical Governance and Quality

• Participate in quality control monitoring and auditing processes to ensure the safe delivery of care and maintain high standards through best practice.
• Be proactive in identifying ways of improving practice.
• Identify ways of continued quality improvement, using reflective practice through clinical supervision.
• Actively complete incident documentation in line with a “no blame” approach and James Hopkins Trust’s whistle-blowing policy.
• Adhere to and comply with all James Hopkins Trust’s policies and procedures.

Teamwork

• Take responsi...

Bloxham School is seeking a caring, confident and proactive Health Care Assistant to join our dedicated Medical Team. This is a rewarding opportunity for someone with strong first aid skills and a passion for supporting the physical and emotional wellbeing of pupils within a busy and nurturing school environment.

You will play an important role in ensuring students receive high-quality medical support and compassionate care, while helping to maintain the efficient day-to-day running of the Palmer Health Centre.

The Role:

As Health Care Assistant, you will:

• Provide high-quality first aid and health care to pupils and staff under the guidance of the nursing team
• Support the day-to-day running of the Health Centre, ensuring a welcoming and safe environment
• Care for pupils staying in the Health Centre during the school day, including offering meals, drinks and reassurance
• Prepare and clean bed areas in line with infection control procedures
• Assist with planned and drop-in clinics, supporting the nursing team with administrative and clinical tasks
• Help manage medical supplies and maintain accurate records

This role requires empathy, clear communication, and the ability to respond calmly and effectively in emergencies.

The ideal Candidate:

We are looking for someone who is

Essential:

• Educated to GCSE level (or equivalent)
• Experienced and competent in providing first aid
• Able to respond calmly and lead in emergency situations
• Excellent standards of care and accurate record-keeping
• Able to use initiative and work independently
• Professional, courteous and pupil-focused
• Understands the need for confidentiality

Desirable:

• First Aid qualification (training can be provided)

  Why Join Bloxham School?

At Bloxham, you’ll join a supportive and professional team committed to the wellbeing of every pupil. We offer:

• A meaningful role where you can directly impact young lives
• A friendly and collaborative working environment
• Opportunities for training and professional development
• A well-resourced and modern Health Centre

Please use the link below to view a full description and person specification for this role.

Working Arrangements:

 7.5 hours, Saturdays only

• 8am to 4pm (30 minute unpaid lunch break)
• 30 weeks Term Time only

  Start Date:

• January 2026

ASSISTANT DIRECTOR OF STUDIES (ADOS) - ISS
PERSON SPECIFICATION

Qualifications/Attainment

Essential

Desirable

An appropriate TEFL qualification (CELTA or equivalent): applicants
with the DELTA, or CELTYL, are particularly welcomed
                                                  and/or
Degree  or  equivalent  (Level  6  on  the  Ofqual  register  of  regulated
qualifications) with QTS in English, MFL or primary level

HSE First Aid Certificate (can be obtained through the school)

X

X

Experience/Knowledge

Essential

Desirable

Previous summer school and/or boarding school experience

Demonstrated understanding of health and safety and safeguarding

Passionate about the welfare of children

A minimum of 2 years of previous EFL experience teaching children in
a classroom situation

Experience of leading pupils and supporting staff on excursions

X

X

X

X

X

Knowledge  of  British  Council-level  accreditation  requirements  and
processes

X

Skills/Abilities

Essential

Desirable

Demonstrated ability to lead and manage a team

Outstanding organisational, administrative and communication skills

Energy, enthusiasm and the ability to motivate pupils and staff

Ability to work under pressure and manage competing demands

Native/near native competence in spoken and written English

X

X

X

X

X

Ability to speak other languages

X