Age UK Sunderland Job Description Post: Location: Responsible to: Service Manager Doxford Park Senior Operations Manager Job Purpose To provide direct management to Age UK Sunderland’s Essence Service and staff team; ensuring the exemplar provision of practical, social and emotional specialised support to individuals who are living with a mild to moderate diagnosis of dementia and their Carers. Job Description To provide operational management of The Essence Service to ensure the provision of innovative interventions and continuous practical, social and emotional support to those living with a mild to moderate diagnosis of dementia and their Carers. To manage and oversee the delivery of other services or developments as required by Age UK Sunderland. To ensure clear and effective referral pathways are maintained with the Sunderland Memory Protection Unit and other key partner statutory/voluntary organisations in the City including the liaison with social work teams. To lead, motivate, supervise and manage a staff team including direct line management and appraisals. To effectively recruit, train, support and develop volunteers involved in the delivery of the Services. To ensure the implementation of a person-centred approach for people living with mild to moderate dementia diagnosis and their carer; to create a supportive environment to retain confidence, personal interests, wellbeing and independence. To ensure the continuous monitoring of assessment tools and support plans for the Essence Service to ensure robust operational processes and systems are sustained and implemented. To ensure the Essence transitional pathway is adhered to and higher support services are sought for the person with dementia and their carers where appropriate. To ensure the implementation of a varied programme of activities that are responsive to the needs of the client groups. To monitor the adherence to service KPIs and Risk Register including all risk management needs. 1 To provide high level written and verbal service reports/summaries as required. This will include operational reports, evaluations and the contribution to strategic leadership reports on developing and maintaining the Essence and other services of responsibility in Sunderland. To ensure a robust referrals pathways to VCS and statutory support across the City. To keep an accurate training matrix ensuring the provision of appropriate training and support to staff and volunteers. To support in all HR related activities including staff disciplinaries. To oversee the input of data onto the client information management systems to update client details, and periodically produce detailed accurate reports ensuring client details are correct in line with GDPR requirements. To ensure the Doxford Park Essence Building is kept to an excellent standard and a dementia friendly environment is maintained at all times. Be aware of Health and Safety issues involved in the management of a building and the delivery of this service. To actively promote, develop and market the Essence service liaising with partner agencies appropriately as an Age UK Sunderland representative. To ensure effective communication and joint working with the wider Age UK Sunderland teams. To support the successful contract management of the Essence Service To abide by and implement all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy. To act as a responsible person within Age UK Sunderland’s safeguarding policy and procedure. To abide by all equality and diversity practice in the provision of the Essence Service. To support in the sustainment and attainment of all Age UK Sunderland quality marks and accreditations To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the Chief Executive Officer. This post is subject to a Disclosure & Barring Service (DBS) Enhanced check. 2 Age UK Sunderland Person Specification Post: Location: Responsible to: Service Manager Doxford Park Senior Operations Manager Essential Criteria: A minimum of three years operational management experience of leading and managing a diverse staff team Extensive experience of HR related tasks including appraisals and performance management including good knowledge and experience of disciplinary processes. Good track record of contract management and commissioning procedures. Vast experience required on contract monitoring including the adherence of KPIs and targets to achieve outcome focussed results. Experience of supporting people with dementia, their carers and older people with low level mental health issues. Experience of implementing the provision of services to vulnerable people and the identification of gap...
Dear Applicant Service Manager Thank you for requesting an application pack for the above post. Included in your application pack are:- Job Advertisement Job Description Person Specification Application Form The application form needs to be returned to the above address by the closing date of Friday 27th February 2026. If you have not received a response within two weeks of the closing date you may assume that your application has been unsuccessful. When returning your completed application pack by post, please ensure that the correct postage is used on the envelope. You can check this with your local Post Office. CV’s will not be accepted for this vacancy. If you require an informal discussion regarding the post please do not hesitate to contact Leah Abdulla, Senior Operations Manager on 0191 514 1131 Yours sincerely Tracy Collins Chief Executive Officer Encs Bradbury Centre Stockton Road Sunderland SR2 7AQ Tel: 0191 514 1131 Fax: 0191 5670378 Email: enquiries@ageuksunderland.org.uk Web: www.ageuksunderland.org.uk
Do you want to make a real difference to people separated by conflict, disaster or migration? As a
- Leading and supporting a team of staff and volunteers to deliver high-quality tracing services.
- Overseeing casework, ensuring enquiries are handled with care, accuracy and urgency.
- Collaborating with internal and external partners to improve service delivery and identify new opportunities.
- Monitoring performance, managing budgets, and contributing to national service development.
- Experience managing services and leading teams through change.
- Strong interpersonal skills, with the ability to communicate sensitively and effectively.
- Knowledge of global conflicts, migration issues and cultural awareness.
- Confidence using IT systems and interpreting data to inform decisions.
Interested? The closing date for applications is 23.59 on Friday 30th January 2026. Interviews commencing Monday 9th February 2026.
In return for your commitment and expertise, you’ll get:
- Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme:Up to 6% contributory pension.
- Learning & Development:A range of career & learning opportunities.
- Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
- Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work:Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
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Service Manager
Job Description
Job Title: Service ManagerContract Type: Fixed Term Contract for 1 yearSalary: £35,928.31 Per Annum (Pro Rata) + £4,000 London Allowance (£37,176.40 is achieved after 18 months successful performance in the role) Working Hours: 18.75 hours per week Working Pattern: To be negotiated, preferably 3 days one week, followed by 2 days the following weekLocation: Acre Lane hostel, BrixtonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Service Manager
You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts
customers first with responsibility for the safe operational management of care and support services.About you
We are looking for someone with:
• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvementsWhy Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefitsDiversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered
Role ProfileLeading and engaging a team:
• Line manage a team and create a safe environment where colleagues can talk openly and honestly
• Work together to set expectations and performance targets
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential
• Facilitate regular team meetings to update and empower your team to share ideas and best practice
• Embrace reflective practice techniques so the team can learn from their experiences
• Recognising, praising and acknowledging achievements of colleagues and team
• Build effective partnerships with regional and other colleagues across Riverside, participating in wid...
J O B V A C A N C Y Service Manager Permanent Contract 35 hours per week - £33,168 pa Plus pension option and excellent holidays We seek an enthusiastic, motivated experienced services manager to oversee the management of Age UK Sunderland’s Essence Service. A minimum of 3 years operational management experience is essential with substantial experience of implementing support services ideally working with people with dementia and their carers. The successful candidate must have excellent I.T, report writing and communication skills and the ability to effectively promote the service to a wide range of stakeholders. You should also have a good standard of education, preferably to degree level as well as experience of partnership working and staff and volunteer management. Candidates are required to have a full clean driving licence and have access to a car for work. This post is subject to a DBS Enhanced Disclosure check. For further information and to request an application pack you can email enquiries@ageuksunderland.org.uk or download one directly from our website www.ageuksunderland.org.uk. Alternatively send a large SAE for 93p to Age UK Sunderland, Bradbury Centre, Stockton Rd, Sunderland. SR2 7AQ. Tel: 0191 5141131. CV’s are not accepted for this role. This post is subject to DBS Enhanced Disclosure. Age UK Sunderland is an Equal opportunities Employer Registered Charity 1086995 Closing date: Friday 27th February 2026 Interview date: Monday 9th March 2026 Age UK Sunderland is an Equal Opportunities Employer. Reg. Charity No. 1086995. Reg. Co. No. 4199449 Certificate No. 88Q10781
Strategic Brand and New Audiences Manager
Strategic Brand and New Audiences Manager
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. The RNLI brand is one of our most valuable assets.
Your role
This is an exciting senior leadership opportunity within our newly established Brand and Digital Engagement team. We are looking for an ambitious, forward-thinking marketing leader with the vision and expertise to shape our Brand strategy and design influential, insight-led campaigns that deliver against our ambitious organisational goals.
In this role, you will be responsible for developing, championing and protecting our brand, ensuring it remains powerful, trusted and relevant. You will play a critical role in supporting the organisation’s long-term sustainability, contributing to our five-year strategy and enhancing supporter experiences in ways that build lasting loyalty and commitment to the RNLI’s lifesaving mission.
About you
You will be a strategic marketing and communications professional with a strong passion for brand marketing and engagement. An excellent communicator and skilled stakeholder manager, you will be a confident, inspiring leader with proven experience of leading large teams, setting clear strategic direction and delivering impact through others.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Assistant Manager - Offsite Services
Contract: Permanent, full time (37.5 hours per week)
Salary: £25,787 - £27,047 per annum
Location: Exeter, EX2 8ED
Closing date: Sunday 25th January 2026
Interview date: Monday 2nd February 2026
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in
Devon!In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!
This role is based onsite at our Exeter centre and does not offer hybrid working arrangements.More about the role
Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.
As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching.
With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.
Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance onsite facilities and services, actively engaging your team in the process.
Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
- Significant experience in managing a team.
- Significant experience in delivering high level Customer service in a fast-paced environment.
- Significant subject matter expertise and application of pet welfare and handling of domestic animals
- High standard of verbal and written communication.
- Current full driving licence
- The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Experience working with volunteers.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on
Sunday 25th January 2026.We reserve the right to close this vacancy early should we receive an overwhelming response.
B...
Job title: Deputy Charity Development Manager
Role summary: At Dovecote Children & Families Project, we are looking for a Deputy Charity Development Manager to join our team.
Job location: Dovecote Centre, Blackbird Leys, Oxford OX4 7BU
Pay Rate: £38480 per annum £22500 per rota – Increasing to £27000 pro rata after six months
Applications close on: Friday 6th March
Hours: Part-Time – 25 hours per week for the first 6 months increasing to 30 hours per week. Term Time on completion of successful probationary period.
Job description:
About the job
We are seeking an experienced and passionate Deputy Charity Development Manage to join our team. The ideal candidate will be responsible for support the strategic growth and long-term sustainability of the charity’s services and fundraising efforts. As Deputy Charity Development Manager at Dovecote Children & Families project you will play a key role in you will help lead a small, dedicated team in delivering impactful campaigns and high-quality frontline services for vulnerable children and families.
Our Organisation
Dovecote Children & Families project is a small but ambitious charity dedicated to supporting disadvantaged children and families in Blackbird Leys and surrounding areas. We offer practical, emotional, and developmental support to help families overcome challenges and build brighter futures. Our work is rooted in the community, and we pride ourselves on being compassionate, flexible, and responsive to the needs of those we serve Our success is driven by our talented and dedicated team of professionals who work together to achieve our goals.
Role and responsibilities
· Service Development & Delivery
· Collaboration & Strategic Input
· Operational Support & Leadership
· Communications & Marketing
· Monitoring & Evaluation
About you
Passionate about social justice and committed to improving outcomes for children and families.
Proactive, flexible, and solutions-focused.
Empathetic and approachable, with strong emotional intelligence.
Committed to the values of inclusivity, dignity, and respect.
To apply, please email leysdvpc@hotmail.com to request an application pack, then submit a cover letter explaining your qualifications and how you can contribute to our team. Shortlisted candidates will be invited to interview and deliver a 10-minute presentation.
At Education Development Trust, we improve school systems at scale; we partner with governments around the world to help turn ambitious, visionary education policy into reality. We invest annually in our programme of education research and this evidence underpins our work and informs policy and practice around the world. We have a long-established presence in Africa – running programmes since 1992 – and have worked with a range of governments, donor agencies and partners to improve education across the continent, providing short-term, expert consultancy and delivering long-term, national education programmes.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal record checks. Education Development Trust also participates in the Inter-Agency Misconduct Disclosure Scheme, and we may request information from relevant job applicants’ previous employers about any findings of sexual misconduct, including harassment, during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Please note, we will be reviewing applications on an ongoing basis and reserve the right to close our vacancies early.
Philanthropy Manager (FTC)
Comic Relief
- Closing:11:55pm, 28th Jan 2026 GMT
Perks and benefits
Candidate happiness
8.54 (11421)
Job Description
Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role.
Comic Relief reserves the right to close the role early if a large number of applications are received.
PURPOSE OF ROLE:
This is a new role at an exciting time of development within the philanthropy programme – it presents a great opportunity for you to contribute to our growth as we invest in the programme and work towards new and ambitious targets.
As our Philanthropy Manager, you will build and manage a healthy major donor portfolio to increase five and six figure income from individual donors and family trusts for Comic Relief.
With excellent relationship development skills and experience in securing major donations, you will increase support for our annual major campaigns, thematic funding, and our newly launched major giving product.
In a creative and dynamic organisation, you will devise and deliver a calendar of engaging and unique cultivation events and communications that reflect our brand and showcase the brilliant work of our funded partners.
Working within an ambitious team, you will have the support of our Prospect Research Manager to identify new prospects, and the Individual Giving Manager and Data Team to develop a streamlined donor journey cultivating supporters from the wider fundraising programmes.
Your contribution will be pivotal in transforming lives and helping us achieve our goal of a ‘Just World Free From Poverty’.
Key responsibilities:
Portfolio Management
-
Represent the organisation to a high-level and establish excellent, trusting relationships with donors and prospects through 121 relationship development
-
Deliver high quality, bespoke donor communications and cultivation plans.
-
Manage the pipeline using best practise moves management.
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Deliver monthly pipeline reviews in collaboration with the Prospect Research Manager through accurate reporting and analysis.
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Maintain accurate systems and processes to support the recording of donor data, communications, and donation tracking and reporting.
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Continually feed the pipeline by prospecting from external and internal sources.
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Develop a seamless donor journey across IG channels through to the portfolio.
Philanthropy programme delivery
-
Delivery high quality cultivation events and activities that attract new support and develop existing donors.
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Work with the Philanthropy Lead to secure support for and deliver the new major giving product.
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Support the Philanthropy Lead in delivering cultivation activities to secure seven figure donations.
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Work with the Philanthropy Lead to further shape and refine the philanthropy strategy, developing the programme together to achieve our inspiring 5-year goals.
Income and targets
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Achieve annual income targets.
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Set and achieve targets for moves management and pipeline growth with support from Prospect Research Manager.
Cross-team collaboration
-
Work with Funding Team to identify theme-specific gift opportunities.
-
Work with the IG, Storytelling, Challenges and Production teams to deliver adapted major donor appeals to support our major annual campaigns (Red Nose Day, Winter Appeal, Celebrity Challenges)
-
Work with our Finance Associate and data team to ensure accurate tracking and reporting of income
-
Work with our Web team to create a new philanthropy webpage and oversee the philanthropy sections in the development of our new website...
Philanthropy Manager
Department
Development
Employment Type
Full-Time
Minimum Experience
Experienced
Compensation
£45-£47K
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
We are looking for a highly-skilled Philanthropy Manager to create impact through building and growing our high-value donor programme. You will effectively manage a portfolio of high-capacity individual donors and prospects, with the goal of securing five- and six-figure gifts and will proactively engage donors and prospects through strategic outreach, personalized stewardship, and compelling solicitations. The ideal candidate is a highly motivated relationship builder who thrives in a fast-paced, vision-driven environment.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for donor visits and organizational events is required.
Reports To: UK Fundraising Director
Key responsibilities:
- Develop and execute cultivation, solicitation, and stewardship strategies for a portfolio of approximately 130 mid-level and major donors and prospects with the capacity to make 5- and low 6-figure annual gifts (bigger gifts would fall to UK Fundraising Director)
- Effectively complete the moves management process and engage a portfolio of donors through meaningful connections including phone calls, personalized emails and mailings, face-to-face meetings, and other communications.
- Create a plan for each donor to serve as the annual engagement plan, effectively and, in a timely manner, execute that plan to retain and upgrade donors, and document all activities in Moves Management and/or Tasks in the database.
- Prepare and personalize correspondence and fundraising materials, including donor stewardship and impact reports, funding proposals, briefing memos, and acknowledgment letters as appropriate.
- Provide recommendations and assist in executing effective strategies to practice moves management and increase fundraising results.
- Assist the UK Director with developing projects that will enhance the philanthropy programme of the Development Department and support developing strategy briefs and leading preparation meetings.
- Help produce cultivation and stewardship programs for prospects and mid-level and major donors.
- Organise events for major donors and prospects.
- Complete research on major donors and prospects within data compliance requirements.
- Complete administrative tasks for the philanthropy programme.
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: None
Required Education and Experience:
- 5+ years of relevant experience with exposure to major gift donor cultivation, solicitation and stewardship processes preferred.
- A proven history of generating income in the £100,000’s and securing gifts of £25,000 or more.
- Demonstrated success in developing substantive donor relationships and in coordinating with senior management and program staff to execute donor engagement strategies.
- Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
- Extremely detail-oriented with strong organisational and time management skills.
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Able to make sound decisions based on analysis, experience, and judgment.
- Able to function both independently and as part of a global team.
- Familiar with the MS Office and donor management systems. Knowledge of Salesforce preferred.
- Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
Recovery and Connect Service Manager
- locations
- Wingfield Resource Centre
- time type
- Part time
- posted on
- Posted Yesterday
- job requisition id
- JR011336
Service Manager (Surrey)
Location: Wingfield Resource CentreWorking Hours: Part-time (18 hours)Contract Type: Fixed term (12 months)Salary: £35,920 - £51,640
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.
About the Role
You’ve got an in-depth understanding of mental health issues and substantial experience of working in a community-based setting. All you need is the perfect environment to put your skills to great use. Welcome to Waythrough as a Service Manager.
We’re looking for someone like you to manage the day-to-day running of our In-Reach and Recovery and Connect teams, based at the Wingfield Resource Centre in Surrey. Waythrough works in partnership with the other Lead Community Connections providers in Surrey and the Surrey and Borders Partnership (SABP) to deliver these services.
Our teams support people experiencing mental health difficulties to:
achieve their personal goals
build confidence and self-esteem
gain a better understanding of their mental health
develop tools to manage their wellbeing
connect or re-connect with their local community
As Service Manager, you will ensure the quality of service and support provided to people who use our services. You will also manage service contracts and line manage frontline staff. Whether you’re carrying out inductions, undertaking investigations, putting team development plans in place or supporting our business development activity, one thing is certain – you won’t be short of challenge or variety.
About you
You will bring:
substantial experience managing a caseload of individuals with complex needs
an outcome-driven approach and the ability to lead by example
a firm but inclusive management style
openness, encouragement, tact and diplomacy
excellent organisational skills to manage conflicting priorities
flexibility regarding working hours and willingness to participate in on-call arrangements
Experience of carrying out investigations, writing reports or recommendations, or managing budgets would be an advantage. However, this is not essential as we offer a comprehensive induction and training programme for managers.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our
Way to GoandAspirationsportals£500
Recommend a Friendbo...
Team
Central Services
Location
Kings Cross
No. of Vacancies
1
Contract Type
Permanent
Hours per week
37.5
Salary
Starting at £50,718.46 and rising incrementally to £53,786.23 per annum
Closing Date
25/01/2026
Ref No
SHP1981
About the role:
This is a hands-on, people-facing role for someone who takes pride in creating spaces that really work. As our Facilities Manager, you’ll be the driving force behind safe, welcoming and well-run workplaces that allow our teams to focus on what matters most - supporting people out of homelessness. From the moment someone walks through the door of one of our offices, your work will be felt. If you’re someone who spots what needs fixing, improves things before they become problems, and enjoys being right at the heart of an organisation, this role is for you.
Based full-time at our Head Office in King’s Cross, you’ll be visible, present and involved - working on site five days a week and travelling across London to our other offices and services. No two days will look the same. One day you might be problem-solving with a manager, walking a site, or supporting a health and safety issue; the next you could be leading a refurbishment, improving how a space is used, or making sure contractors are delivering what they promised. You’ll manage a small facilities team, oversee reception services, and work closely with colleagues across Single Homeless Project (SHP) to make sure our buildings actively support the work happening inside them.
This is a role for someone who likes ownership and momentum. You’ll need to be practical, organised and confident making decisions - but also warm, approachable and collaborative. If you’re excited by the idea of being a visible leader, enjoy balancing detail with big-picture thinking, and want your work to directly enable frontline services across London, we’d love you to bring your energy, ideas and grit to SHP.
About you:
- You have hands-on facilities management experience and know how to keep buildings safe, functional and fit for purpose.
- You’re confident handling a wide range of property and technical issues, and know when to fix, escalate or bring in the right expertise.
- You hold a relevant Health & Safety qualification and are comfortable leading on compliance in busy office environments.
- You’ve procured and managed facilities contracts before and are confident holding suppliers and contractors to account.
- You’re a strong, people-focused communicator with experience managing staff and delivering a reliable, high-quality service to colleagues.
About Us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 25th January at midnight
Interview date: Wednesday 4th and Thursday 5th February Online via Microsoft Teams
There will be a second stage in person at our head office in Kings Cross for progressed candidates.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Our attractive...
Senior Relationship Manager (MB46)
Senior Relationship Manager – Midlands (MB46)
Contract: Permanent, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)
Salary: £50,465 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.
Location: Nottingham or Birmingham (The role will be based at one of the locations listed; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members if the team, normally 1-2 days a week)
If you share our passion and ambition for Arts and Culture, we’d love you to come and work with us! Arts Council England is looking for a Senior Relationship Manager in the Midlands, and the role comes with a salary of £50,465 and excellent benefits.
As a Senior Relationship Manager, you will be instrumental in the development and support of cultural and creative activity in England. You will initiate, develop and manage key stakeholder relationships, partnerships, investments and development programmes that catalyse the availability, accessibility and ambition of creative and cultural opportunity across the Midlands. You will also line manage a number of our specialist Relationship Managers
In your first few weeks in this Senior Relationship Manager role, you can expect to:
- Work collaboratively as part of the Area Management Team to help shape, monitor and manage our investments
- Work frequently with external stakeholders to support cultural strategy and development in our places of interest
- Contribute broadly across the Midlands and feed into national development activities and major projects in your specialist areas of knowledge.
To apply for this role, you will need to be adept at engaging with and influencing a wide range of audiences at a senior level. You will also need a good understanding of the cultural sector in England, and of its current challenges, opportunities and external context. In addition, you should have the ability to absorb and analyse complex information quickly, and to prioritise competing demands.
You'll be rewarded with a salary of £50,465 per annum. Arts Council England provides world-class benefits. Some, not all, of our benefits can be found below:
- A final salary pension scheme, 25 days plus bank holidays and annual winter closure (three days between Christmas and New Year) plus one additional day for each year of service up to 30 days
- We also offer a buy/sell annual leave option and flexible and hybrid working and well-being support
- We also offer exclusive savings on the high street and online, as well as holidays, cinema tickets, gym membership, dining out and much more.
If this full-time Senior Relationship Manager job motivates and inspires you, please submit an application today.
Equality Diversity and Inclusion Statement: Arts Council are committed to building an inclusive employer and workplace and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.
If there are any adjustments that would help support you in your application, please do let us know when you apply. If you are disabled Evenbreak are able to provide support with your application, for further information please visit their website at here
Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.
About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.
Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own...