Start: September 2026

Induction Day: 1 September 2026

Contract: Fixed for one academic year

A varied and fulfilling role that offers invaluable experience of working in our beautiful and vibrant Art department. Responsibilities include ceramic technician work including kiln management, some teaching of extra-curricular ceramics clubs, in class support across the disciplines. There is the potential to be active in the planning and delivery of ceramic specific teaching. The successful candidate may also choose to develop their own practice outside of lesson times and facilities will be available for this purpose. Responsibilities will also involve various boarding and school duties.

This is an exciting opportunity for those in tune with our approach to education in search of gaining experience of working in a boarding and day school for one academic year, perhaps prior to embarking on a PGCE course or taking up a teaching position. Due to the boarding element of this role, it is a residential post, so we would expect the successful candidates to live in accommodation on site.

Interviews: Monday 2 March 2026

Application Pack

Job Description and Person Specification

Sidcot School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. Specific safeguarding responsibilities for this position are outlined in the job description. All positions within the School are exempt from the provisions of the Rehabilitation of Offenders Act 1974.

Job Title: Treatment Support Reflexologist

Ref:
Windsor – TSRW454

Birmingham – TSRB455

Hours:
Flexible – usually one day allocated per week with a maximum of 6 hours per day

Salary:
£25.67 per hour

Contract:
Permanent, Part-time, zero-hour

Locations:
GenesisCare Windsor, 69 Alma Rd, Windsor, SL4 3HD and

GenesisCare Birmingham, Little Aston Drive, Sutton Coldfield, B74 3BF

Free parking on site is available

About UsPenny Brohn UK have been working in partnership with

GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14

centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.

The roleWe are looking to recruit two treatment support reflexologist to join the GenesisCare team at their Centres in Windsor and Birmingham. The treatment support reflexologists will work in partnership with GenesisCare to deliver a whole person approach to health and wellbeing. Patients will be attending the medical Centre for radiotherapy /chemotherapy treatment for cancer.

The Wellbeing services offered at GenesisCare Centres are designed to support patients who may be having side effects of treatment (radiotherapy and /or chemotherapy).

We are looking to recruit experienced professionals who can work in a flexible and adaptable way. For further details please download the job description.

Application ProcessTo apply for this position, please send your CV along with a supporting letter to

jobs@pennybrohn.org.uk(quoting job reference in the subject line). Your covering letter must demonstrate why you are interested in the position, how you meet the criteria detailed in the job description and person specification and what it is that you can bring to the role.

Please note that CVs submitted without a supporting letter will not be considered.

If you have any queries or would like further information before applying, please contact the HR department at the same email address. For further details with regards to the role, please see the attached job description.

Timetable for appointment The vacancy will close once a suitable candidate has been found, therefore, to avoid disappointment, please send your application to us as soon as possible.

Attachments

Complementary Therapy Volunteer

• locations
• Enable - Vincent House

• time type
• Part time

• posted on
• Posted Yesterday

• job requisition id
• JR011495

Complementary Therapy Volunteer

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About The Role

Are you passionate about holistic wellbeing and looking for a meaningful way to give back? Our Complementary Therapies Volunteering Programme could be just the opportunity you’re looking for.

We’re looking for skilled, caring, and committed volunteers to provide complementary therapy sessions that support both emotional and physical wellbeing. These therapies help clients reconnect with their bodies, reduce stress, and build healthy coping strategies—often becoming a pivotal part of someone's recovery journey.

Whether you’re already trained or currently working toward your qualification and keen to deepen your skills, your presence can make a real difference in someone’s recovery journey.

We’re especially interested in therapists who are qualified in - or close to qualifying in - Massage Therapy, Reflexology, Ayurvedic Science and/or Biodynamic Craniosacral Therapy, as these have proven especially popular with our clients.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date:

Complementary Therapy Volunteer

Time Commitment: Minimum of one morning or afternoon a fortnight

Location: Minchinhampton, Stroud

Could you spare some time to support wellbeing at Longfield Community Hospice? We are looking for qualified Complementary Therapy Volunteers to provide gentle, client-centred complementary therapy treatments as part of our Living Well Services. In this role, you will offer one-to-one therapies to patients living with a life-limiting illness, as well as to carers, family members and people who have been bereaved. Therapies currently offered include massage (including HEARTS and ‘M’ Technique), aromatherapy massage, reflexology and reiki, with treatments adapted to individual needs and lasting between 10 and 45 minutes. You will work as part of Longfield’s clinical Living Well Services team, following the guidance of the Complementary Therapy team and completing relevant records and documentation.

This role requires a minimum commitment of one morning or afternoon per fortnight, or a minimum of two outpatient treatments per session, plus attendance at induction, mandatory training and occasional volunteer meetings. This role is ideal for a qualified, compassionate therapist who is emotionally resilient, comfortable working with people with life-limiting illness, and keen to make a meaningful difference through holistic care

Recovery Worker - START

Job Introduction

Do you want to help build a brighter future for communities and individuals in Slough doing a highly rewarding job. Turning Point’s drug & alcohol services are currently expanding during a really exciting time in the sector with new funding and investment. We have a range of roles for people passionate about supporting others to make change.

We have roles in different teams including:

• Community based treatment services: providing assessment, coordinating treatment and working partnership to support individuals. The roles include delivering structured psycho-social interventions in group and one to one level to enable our service users to acquire thinking skills and behaviours to make lasting change.
• Homeless outreach provision: Targeting homeless individuals, offering a flexible and outreach response to highly vulnerable individuals sleeping rough or living in temporary accommodation
• Criminal Justice rehabilitation/recovery services: working closely with the Probation Services, Prisons and Police to provide a rapid, tailored response to individuals that support their recovery and rehabilitation

As a Recovery Worker we offer a starting salary of £25,870 rising each year in line with our pay progression salary bands, rising to £30,265 per year + £726 OFW. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field as an Advanced Substance Use Practitioner at Turning point we will support and encourage you on your career journey.

Role Responsibility

Recovery Workers act as ‘key workers’ to a caseload of service users, supporting them to decide their goals around treatment and develop plans to achieve these. The role includes maintaining regular contact with your clients, offering advice, information and psycho-social interventions as well as providing assessments, risk management planning and working closely with our clinical staff around prescribing needs and partner agencies. No day is the same in this role but an ability to communicate effectively with a range or service users and colleagues, an ability to manage different tasks and a commitment to Turning Point values are essential. You may have lived experience of substance use/mental health/homelessness (self or a significant other), come with experience supporting people in health and social care or just have a keen interest in supporting this group; if your values are right, we have a role for everyone.

The Ideal Candidate

You’ll have an understanding of substance and alcohol use and the challenges and opportunities for individuals on a recovery journey. However, we also recognise that many people have transferrable skills from other backgrounds such as mental health, housing or other health and social care provision. The roles are varied, so flexibility, an ability to work dynamically on a one to one and group basis and knowledge of relapse and other barriers to recovery will be vital but we can help to shape these skills where needed. We also look for candidates with excellent communication skills and who share our values as an organisation. We value individuals with lived experience but also those who are just interested in this line of work; our Trainee Recovery Worker program enables individuals without all relevant experience to gain an entry level position within the organisation before moving on to other roles.

We value individual creativity and initiative and, whatever your role, you will be fully involved in identifying opportunities to improve the quality of our services and the service user experience. Your ideas will be listened to and your suggestions implemented wherever possible. You will be supported in your role by extensive training to help develop your skills. Our learning culture encourages everyone to stay on top of the latest developments in their field and helps drive service improvement.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whethe...

Education Service Manager

Overview

• ID

  299910

• Salary

  £40,884 per annum

• Type

  Permanent - Full Time

• Location

  Streatley

• Hours

  37.5 hours per week

• Closing Date

  06/02/2026

• Interview Date

  13/02/26

• Downloadable Files

Sense has an exciting opportunity for a Education Service Manager to join our fantastic College team. This will be a full time, permanent position working work at our College in Streatley.

The successful candidate will work with the Deputy ESM and senior college colleagues to effectively manage, plan and implement quality education, learning and care provision for learners with sensory loss/impairment and additional learning difficulties, who have an Education, Health and Care plan (EHCP) in place. You will be supporting the centre staff in participating fully in the development of Sense College education, learning and care provision that meets the needs and requirements of learners and external funding authorities.

Key Responsibilities

• To work to specified statutory guidance of the organisation, Ofsted, the Education and Skills Funding Agency and Local Authorities.
• To role model and lead effective Safeguarding practice in line with Keeping Children Safe in Education and Sense Safeguarding policies and practice.
• To lead and support person-centred education, learning and care provision that meets the needs of all college learners and meets the outcomes in the individual EHC plan.
• To ensure the care needs of all learners fully meets the organisational, college and individual requirements.
• To observe, supervise and appraise the performance of staff.
• To plan/lead Continuing Professional Development (CPD) activities for staff in line with college and organisation policy and need.
• To manage behavioural support for learners who are experiencing difficulties in collaboration with Sense College Behavioural Support Adviser
• To plan and manage specified college centre budgets effectively.
• To chair staff meetings/review meetings with parents, external agencies and funders as required.

About You

• Relevant degree or higher level qualification
• Level 5 or above teaching qualification or willingness to enrol for one within the first 12 months of being in post
• At least 2 years’ experience in an educational management role
• A minimum of 2 years working with learners with disabilities
• Experience of curriculum planning and delivery for learners with S.E.N.D
• A demonstrable commitment to enabling an inclusive and diverse workforce to reflect our community.
• A positive attitude towards learners with disabilities and an appreciation of this role’s responsibility in keeping learners safe
• Knowledge and understanding of DfE Keeping Children Safe in Education requirements in an educational environment
• A working knowledge of specialist communication techniques in verbal and non-verbal communication
• Good written and verbal communication skills, able to produce letters and reports to a high standard and within tight timescales
• Experienced in staff management including supervision and staff development, identifying strengths and areas of improvement in overall performance

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very...

Description

Supporting documents

Employer

Location

Salary: Lecturer Grade, spine points 7 – 14, £36,842 - £47,989 per annum inclusive of London Weighting Allowance

Location: Southwark

Working Pattern: 36 hours per week, 39 working weeks, 8.45 am – 4.30 pm Monday to Thursday and 8.45 am to 4.15 pm on Friday

Orchard Hill College is an Outstanding Specialist College (Ofsted, April 2025) offering life-changing learning opportunities to young people and adults with a range of special education needs and/or disabilities. We operate vibrant community-based College Centres across London and Surrey, where committed specialist teams deliver a variety of programmes designed to meet the diverse needs of our students.

Students who study with us have a wide range of needs including profound and multiple learning disabilities, communication and behavioural difficulties and specific medical needs. All students are individual, and their learning programme is designed to support and empower them to achieve their aspirations and goals, whilst developing skills to become more independent members of their community.

We are seeking to appoint an enthusiastic and innovative Lecturer to join our dedicated and welcoming team. You will be responsible for managing and directing teaching teams and ensuring effective, learner-centred learning opportunities to meet the needs of adults with special needs.

Key Responsibilities:

• Effective planning of teaching/learning within designated curriculum

• Ensuring that student learning experiences are organised in a progression which supports the development of the individual.

• Implementing appropriate assessment, objective setting, recording, reporting and evaluation of educational programmes

• Effective management and supervision of team members, including whenever necessary, volunteers, students and visitors

• Participation and planning/delivery in appropriate staff development opportunities to up-date or develop new skills.

Key Requirements:

• Must hold a Certificate of Education (CertEd) on appointment, or an alternative equivalent teaching qualification, or currently be undertaking or willing to undertake the Certificate of Education (CertEd)

• Able to implement appropriate assessment, objective setting, recording, reporting and evaluation of educational programme

• Able to communicate effectively with students, carers and professionals.

• Able to communicate a commitment to the view that students with special needs can and do achieve.

• Able to demonstrate a commitment to safeguarding children and vulnerable adults and to promote and comply with the College’s Safeguarding, Equality and Diversity and Health and Safety Policies

Orchard Hill College is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:

Rewards & Benefits:

• Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.

• Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.

• Salary Sacrifice Schemes (Cycle Scheme, Home Electronics Scheme)

• Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme

• Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)

• Other (Season Ticket Loan and Employee Referral Scheme)

Our Trust

The College is an Academy sponsor and established Orchard Hill College Academy Trust in 2013 which is home to 13 special schools. Together Orchard Hill College & Academy Trust provide for over 1500 pupils and students with SEN across London, Surrey, Sussex and Berkshire. To find out more about us, and what makes us a special place to work please visit our vacancies page.

Working together to transform lives is what we do and across the whole organisation we have a range of experts and practitioners who advocate for children and young people with SEND to ensure they receive the best possible opportunities to achieve their full potential.

As a large specialist education ...

Cambridge Steiner School is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

GLASGOW ASSOCIATION FOR MENTAL HEALTH

Job Description

POST:

Distress Response Worker
Compassionate Distress Response Service (GAMH)

ACCOUNTABLE TO:  CDRS Service Manager

REPORTING TO:          Distress Response Project Leader

BACKGROUND:

Glasgow Association for Mental Health has been commissioned by Glasgow City Health and
Social Care Partnership to deliver a Compassionate Distress Response Service. This work
has been developed as part of the NHSGGC Multiagency Distress Collaborative with the aim
of providing a more appropriate response to people in distress who do not require a
medical, clinical or specialist psychiatric assessment. The service is available to adults 16+,
who at the time of their distress are currently within the geographical area of Glasgow City
HSCP.

Our OOHs service is for Emergency Services, First Responders and the Mental Health
Assessment Units at Leverndale and Stobhill. This service operates 7 days per week, from
4.45pm - 2am.

Our In Hrs service is for GPs and their multidisciplinary teams. This service operates 5 days a
week, from 9am-5pm.

Both services provide mainly telephone contact with some face to face support where
needed.

CDRS operate from our GAMH Head Office at St Andrews by the Green.

PURPOSE AND ROLE:

Specific Responsibilities

You will provide a quick and effective response to individuals referred to CDRS, help
alleviate their feelings of distress through compassionate listening and providing
appropriate coping strategies to meet their needs.

You will respond to referrals into the service, following initial triage conversations and risk
assessment

You will help individuals make informed choices and help with signposting when needed.

February 2025

Workload Management & Planning

You will be able to respond quickly, efficiently and professionally to referrals made into the
service.

You will help manage and resolve challenging situations promptly and raise issues
appropriately using the correct processes and procedures.

You will keep up to date with any correspondence from management and adapt practice in
line with any changes.

You will ensure that the appropriate staff are updated with relevant handover/follow up
arrangements.

Information Gathering, Monitoring and Evaluation

You will be responsible for accurate record keeping, administrative and information/data
processing tasks and ensure that they are processed to the required standards at all times,
contributing to service monitoring, evaluation and quality assurance requirements.

You will contribute to agreed systems, procedures and practice for assessments, plans and
reviews.

You will contribute to the development of systems to manage risk to self, others and team
members.

Training and Support

You will participate in training, induction and Preparation for Practice as necessary to carry
out the functions of the post.

You will take part in formal/informal team meetings, feedback and supervision sessions. You
will use Learning Sets to reinforce key issues and facilitate shared learning within and across
services.

Policies, Procedures and Contractual Agreement

You will ensure practice is within our contractual obligations and meets appropriate codes
of professional conduct.

You will have sound knowledge of relevant policies and procedures how they impact on
individuals, ensuring all safeguarding, H&S and risk concerns are appropriately reported and
recorded.

You will have a strong commitment to good practice and utilise resources appropriately.

February 2025

Safe Guarding

To contribute to the development of systems to manage risk to self, others and team
members.

To develop with the team working practices which ensure participation of all team members
and encourage effective and safe practice.

To promote the protection of service users and carers  including ensuring that you and the
team members can access and understand information about the legal and organisational
requirements for the protection of adults and children.

Maintain and monitor compliance with legislative, regulatory, registration and Inspection
requirements that support the safeguarding of individuals from harm or abuse

Health and Safety

Maintain and monitor compliance with health and safety and security requirements

To ensure that others are aware of the legal and work settings policies, procedures and
practices required for health, safety and security relating to their work.

General Data Protection Regulations (GDPR)

GAMH complies with all aspects of data protection and takes seriously its duties, and the
duties of its employees, under the General Data Protection Regulation 2016.

The GDPR (2016) applies to personal information that is "processed". This includes obtaining
personal information, retaining and using it, allowing it to be accessed, disclosing it and,
finally, disposing of it.

You will be expected to adhere to the organisations Data Protection and Data Management
Policy.

You will ensure t...

Youth Sport Trust

Location: Hybrid, minimum 1 day in Loughborough office with National travel

Salary: £55,000 per annum + car allowance

Hours: Full-Time

Closing Date: 11th February 2026

The Youth Sport Trust is the UK’s leading children’s charity ​dedicated to improving the education and development of every child through play and sport. Our mission is to equip educators and empower young people to build a brighter future for every child.

We are now seeking an experienced and inspirational Head of Youth Leadership to lead the strategic development and design of our national youth leadership portfolio. This is a pivotal senior role, shaping how young people develop leadership and life skills, amplify their voice and influence positive change through sport, play and physical activity.

As Head of Youth Leadership, you will provide strategic leadership for the Youth Sport Trust’s Young Leaders portfolio. This includes flagship programmes such as Young Ambassadors, Primary and Secondary Young Leaders, reward and recognition initiatives, and funded programmes with youth leadership at their heart, including our Set for Success programme.

You will lead and inspire a high-performing team, ensuring our work is impactful, evidence-based and aligned to national education, sport and youth policy. You will also play a key role in strengthening our influence across government, schools, National Governing Bodies and strategic partners, while securing new funding and partnerships to grow our reach and impact.

Safeguarding will be central to your leadership, with accountability for embedding strong safeguarding practice, culture and compliance across the youth leadership portfolio.

You will be a credible, values-led leader with a strong track record of working across the education, sport or youth sectors. You bring strategic insight, emotional intelligence and a genuine passion for empowering young people to lead, influence and create positive change.

You will have experience of providing strategic leadership within sport, education or youth-focused organisations, alongside a strong commitment to co-designing programmes with young people and embedding authentic youth voice throughout your work. You will be an experienced people leader, capable of building and developing high-performing, values-driven teams, and confident in influencing a wide range of stakeholders through clear, compelling communication and advocacy. You will also have experience of managing budgets and financial performance, and of providing leadership for safeguarding practice for children and young people, ensuring strong policy, culture and compliance.

Alongside this, you will bring a strong understanding of the education, sport and youth policy landscape, excellent interpersonal and relationship-building skills, and the ability to manage complexity, competing priorities and change in a fast-paced environment.

At the Youth Sport Trust you will join a forward-thinking, purpose-driven team committed to improving young lives. Our values underpin everything we do, and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Our benefits include generous annual leave entitlement, a health cash plan, employee assistance programme and volunteering days.

If you are motivated by purpose, inspired by the potential of young people, and ready to lead work that makes a national impact, we would love to hear from you. Please click the apply now button and complete an online application.

Youth Sport Trust believes that diversity drives excellence, and that representation is important. We therefore positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality.

Please note that this position is subject to an enhanced Criminal Records Check.

Closing date: 11:59pm on 11 February 2026

Interview date: 25 February 2026 in Loughborough

Reg Charity No: 1086915

Donor Care Officers Ramadan 2026

POSITION: RAMADAN 2026 DONOR CARE OFFICERS

LOCATION: Birmingham, office-based

SALARY: National Living Wage (£12.21 per hour)

DURATION: 2^nd February 2026 to 19^th March 2026 (provisional)

WORKING HOURS: Variable (approx. 24-40 hours per week) Monday-Sunday

REPORTING TO: Director of Growth

CLOSING DATE FOR APPLICATIONS: 30th January 2026

Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.

As part of our continuing commitment to improve our communications, feedback and relationships with our donors (existing and new), we are currently seeking Donor Care Officers for the Ramadan 2026 period who will be based at our Birmingham office.

THE ROLE

The Ramadan Donor Care Officer will be responsible for contacting our existing donors to raise awareness of our projects and to encourage donations for these projects. Duties include, but are not limited to, making outbound calls, answering incoming calls and handling callers’ inquiries.

KEY RESPONSIBILITIES:

• Providing a helpful, professional, and high-level customer service to donors and supporters.
• Making outbound calls supporters to promote a variety of campaigns and process donations accurately.
• Handling all enquiries and complaints via a variety of communication methods to the agreed service level agreements.
• Updating new and existing donor information.
• Following up donor calls where necessary.
• Documenting all call information according to standard operating procedures.
• Identifying and escalating priority issues or concerns from donors.
• Working with other Islamic Help departments to deliver an effective and efficient response to enquiries and complaints.
• To act in accordance with the organisation’s values and positively represent Islamic Help in all aspects of your work.
• To operate in accordance with the organisation’s policies and procedures.
• To act in a safe manner which safeguards the health and safety of yourself and others.
• To participate in all training workshops and take responsibility for your own learning and development.
• Undertake any other reasonable duties required by your line manager appropriate to your position within the organisation.

ATTRIBUTES

• A high standard of verbal communication skills.
• Experience of working in customer service (Preferable).
• Familiarity with Microsoft Office.
• Professionalism, customer focussed with attention to detail Able to multi-task, be organised and prioritise workload.
• Team player and positive attitude when working with others.
• Adaptable and flexible in working style.
• Problem solver.
• Fluency in Urdu and Bengali (Bangla) languages (Desirable).

 Please note: Candidates must be computer literate - a basic test on this may be conducted during interview.

  HOW TO APPLY:

To apply, please email a CV and covering letter detailing how you meet the requirements for the post, to: HR@islamichelp.org.uk

Closing Date for Applications: 30 th January 2026

We regret that only shortlisted candidates will be contacted for an interview which may consist of a verbal test and a face-to-face interview.

You must have proof that you have the right to work in the UK.

We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.

Please note: Interviews are expected to take place on an ongoing basis until the vacancy is filled. This vacancy therefore may close sooner than the deadline date.