Relief Assistant Support Workers

Working hours: As and when required

Interview Date: Tuesday mornings weekly

The role of Relief Assistant Support Worker is an inspirational one and key to achieving successful outcomes for clients.

Portsmouth Homeless Families Service supports families to achieve their life goals, work towards longer term independent living, and change the face of homelessness. In the role you will work across our three residential Lifehouses, which accommodates a total of 45 homeless, vulnerable families (which include couples, single parents and pregnant mothers) with support needs. You will also support 32 families living in Local Authority Sublet tenancies and a further 14 families living in temporary housing.

Key Responsibilities: As a motivated and dynamic team member you will be assisting with the delivery of a high-quality programme of support which promotes client choice and control, enabling clients to achieve positive life changes and ultimately empower them to lead fulfilling lives. You will complete day to day activities including administration tasks, dealing with queries both face to face and over the phone, run activities with clients and support the successful operation of the Lifehouse.

The successful candidate(s) will be able to demonstrate:

• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
• Good customer service and time management skills with ability to prioritise workload
• The initiative towards problem solving which helps benefit colleagues and clients
• Excellent verbal and written communication skills

We expect you to exhibit behaviours that model our values of integrity; accountability; compassion; passion; respect and boldness

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list DBS Disclosure child and adult workforce 

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
N/A

Job Description

                             Customer Service Assistant

Job Title

Customer Service Assistant

Department

Operations

Grade

L2

Reports to

Facilities Co-ordinator

Staffing
Responsibility

No

Organisation

Attached

JOB PURPOSE:
Provide a vibrant and high quality customer service by undertaking a wide range of duties. Provide
information and support to users and ensure all trust venues are safe, secure and well presented.

ORGANISATION CHART:

Head of Operations

Creative Cluster
Manager

Heritage Cluster
Manager

Facilities
Co-ordinator

Facilities
Co-ordinator

Customer Service
Assistants

Customer Service
Assistants

- 1 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

%

45

PRINCIPAL RESPONSIBILITIES:

1

2

3

4

5

6

7

8

Assist customers in a proactive, friendly and positive manner, with a wide range of
tasks. Signpost customers as required. Assist with and take room bookings, set up
refreshments, set up rooms, carry out retail and programme ticket sales, record
visitor information and ensure all Culture Trust venues are kept safe secure and well
presented.  Assist with preparing buildings for specific events, i.e. exhibitions,
meetings, functions, performances etc. including lifting and carrying equipment.

Undertake financial procedures including cash handling, operating a till and banking
in accordance with the Trust’s financial regulations.

20

 Promote services, programmes and ticketed events and signpost to other services
as appropriate.

Undertake clerical procedures.   Input, add, and amend data to maintain accurate
records, taking into account Data protection legislation.

Support new staff, casual staff and volunteers during their training and probationary
period.

Open and secure all sites as appropriate.

Prepare and maintain buildings for visitors on a daily basis.  Carry out regular
building checks and report any problems relating to the building or equipment,
including health and safety issues.  Carry out basic cleaning duties where required
to ensure areas are kept clean and tidy.  Undertake general maintenance duties as
instructed, in line with procedural guidelines.

Assist with catering facilities as required, including clearing tables, serving hot
beverages, delivering food and operating the till, taking payments and assisting with
cashing up.

5

5

5

5

10

5

Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
tasks – it is designed to give an overall view of the job and not to indicate what the sole requirements
are for the post. Post holders will be required to perform other related duties as assigned.

DIMENSIONS:

Supervisory Management:     Directing volunteers

Financial Resources & Responsibilities:  None

Physical Resources:
•  Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the

Marketing Team.

•  Appropriate use of Trust retail and till systems (Sum-up) under training and supervision of the

Retail Coordinator

Work Ethos:

- 2 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

Respect colleagues and work together to achieve high standards of customer excellence in all our
work.  Work flexibly and positively to achieve the business objectives of the Trust.

Other:
•  Able to work across Trust sites when necessary to support other teams in order to meet the

business requirements of the organisation.

•  Able to work evenings and weekends as required as part of a shift pattern.

Trust Objective:
Our vision is to be an award winning cultural Trust providing exemplary public engagement with
arts and culture.

Context:
The Culture Trust, Luton is a charity Established in 2008, the Culture Trust, Luton is a vibrant and
progressive independent charity and our mission is ‘to connect communities through culture’. We
do this through our accredited museums, theatres, galleries, creative workspaces and Arts Centre in
Luton. Pre-Covid we attracted over 285,000 visits per annum. We animate five sites: The Hat Factory
Arts Centre, Hat House creative workspace, Hat Works Creative Workspace, Wardown House
Museum & Gallery and Stockwood Gardens & Museum. We present multi-cultural and year-round
programme of events, exhibitions, workshops and performances. We support creative talent and
skills by providing opportunities, platforms and cultural career progression for young people. We
care for a collection of over 2 million artefacts, 1.5 million photographs and maps and hold the most
extensive and complete hat and headwear collection in the UK. We co-produce activity with our
community, Museum Makers volunteers and team of cultural experts

Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as set out in the Team
Responsibilities Grid at all times.

Trust Standards:
Post holder will o...

Job Description

Department: Customer Service
Job Title: Customer Service Assistant
Contract: Fixed Term Contract until 31st July 2026
Responsible To: Customer Experience Manager and Customer Service
Supervisors
Job Purpose:
The Customer Service Assistants engage with our diverse Theatre audiences,
delivering an excellent customer experience in a welcoming, helpful and
consistent way whilst ensuring compliance to all safety regulations.

Key Task Areas:
Customer Experience

•  Comply with the Core’s experience standards to provide an excellent

customer service for every customer.

•  Ensure the Theatre remains clean, hygienic and is immaculately presented

at all times.

•  Conduct safety checks and security checks as instructed.
•  Understand that customers have questions and be knowledgeable about
the theatre, retail operation and current productions in order to answer
them.

•  Proactively direct customers to the auditorium, toilets and bars.
•  Proactively help customers in need of assistance. Resolve minor

complaints or issues referring more serious matters to the Customer
Service Management Team.

•  Conduct ticket checks, help customers locate their seats and seat

latecomers quickly and discreetly at the times prescribed.

•  To assist customers who have had an accident or who become unwell;

seeking the assistance of trained first aiders.

Health and Safety

•  Participate in all required safety and security training and drills.
•  Participate in and comply with arrangements laid out in the Company’s
Health and Safety Policy and other related method statements, risk
assessments and polices.

•  Participate in and comply with arrangements laid out in the Theatre’s Fire
Risk Assessment and Evacuation Plans including training and rehearsal
drills.

•  Participate in the theatre’s cleaning and sanitising procedures.

Job Ref: Customer Service Assistant
January 2026

Retail

•  Prepare bar and retail point of sale positions in line with hygiene and

merchandising standards.

•  Proactively sell retail products to customers, with the goal of improving the

customer’s experience.

•  Make customers aware of any current promotions at the time of sale.
•  Prepare any pre-ordered items or drinks.
•  Be fully knowledgeable about the entire range of products on sale.
•  Ensure that service areas, equipment, cellars and stock rooms are clean

and hygienically sanitised.

•  Participate in all stock control processes; stock rotation, stock counting,

stock deliveries.

Additional Responsibilities:

•  Promote and adhere to the organisation’s culture and values.
•  To support in creating a safe, pleasant, respectful and productive work
environment setting an example of positive professional standards.

•  To be aware of and adhere to any legislative requirements consistent with
the overall duties of this post, with particular regard to Health and Safety
policies and procedures, General Data Protection Regulations and Equal
Opportunities.

•  To be aware of and adhere to policies and procedure related to Lone

Working.

•  To be aware of and adhere to policies and procedure related to

Safeguarding.

•  To be available to work evenings and weekends to include Friday &

Saturday nights and Bank Holidays as these are the core operating times.

•  To undergo relevant training and development required by the Customer

Experience Manager and wider organisation.

•  To carry out any other tasks that will, from time to time, be allocated by the
Line Manager Title on an ad hoc or continuing basis, commensurate with
the general level of responsibility of the post.

You must be aged 18+ years due to the required sale of alcohol

It is a requirement of The Core at Corby Cube all colleagues work in a flexible
manner compatible with their jobs and in line with the objectives of the company.
This job description is a guide to the key duties, responsibilities and tasks for which
the jobholder is accountable but due to the nature of the business, the specific
responsibilities and activities may vary and develop over time. Therefore, this job
description should be seen as indicative and not as a permanent, definitive and
exhaustive statement

Job Ref: Customer Service Assistant
January 2026

 Person Specification

Essential Experience:

•  Experience of working face to face with diverse audiences
•  Experience at working in an engaging and welcoming manner

Essential Knowledge/Qualifications:

•  Understanding of, and commitment to, live performance
•  Health & Safety

Essential Skills/Abilities:

•  Excellent communication skills
•  Excellent organisational skills
•  Excellent interpersonal skills
•  Pro-active, can-do and passionate attitude
•  Ability to meet deadlines and work under pressure
•  Ability to work independently or as part of a team
•  Excellent attention to detail
•  Problem solving skills

Desirable Experience:

•  Direct Sales and experience of up-selling in a busy environment
•  Visual display and merc...

Recruitment home

Fundraising Assistant (Partnerships) FTC

More details

Job title: Fundraising Assistant (Partnerships) FTC 12 months

Salary: £24,866 - £25,360 per annum.

Hours of work: 37.5 hours per week.

*This is a fixed term contract for 12 months*


As a Fundraising Assistant (Partnerships) FTC, you’ll play a vital role in building meaningful relationships with businesses and high-value donors across Hull and East Riding. Working alongside our Partnerships Fundraiser, you’ll help deliver engaging campaigns, sponsorship initiatives, and business events that inspire support for hospice care.

Could you bring creativity and organisation to help deliver impactful fundraising campaigns?
Could you build strong relationships that make a real difference to local families?

If the answers are yes, then team Dove House is for you!



Please download our Recruitment Pack for more details about this exciting opportunity!

Flexible working

Pension contributions

Employee assistance programme

Role Salary: £42,165.13 per year

Role Location: Hybrid (minimum of 2 days per month in the London office)

Role Hours: 35 hours per week

This is a Fixed-term, Full Time vacancy that will close in 14 days at 09:00 GMT.

The vacancy

Please note; this is a fixed term vacancy for approximately 12 months.

Parkinson’s is the fastest growing neurological condition in the world. It affects 166,000 people in the UK and currently there is no cure.

We’re recruiting for a Senior Individual Giving Officer to join our team. We proudly raise money to help improve life for people with Parkinson’s and the people in their lives. Our work helps to fund everything from promising research, to providing personalised support for everyone with Parkinson’s, to campaigns fighting for better support for people with Parkinson’s and their loved ones.

About the role 

You’ll be working on IG digital fundraising campaigns and improvement projects, leading this strategic area of fundraising, to engage and inspire people to donate. And you’ll make it as easy as possible for supporters to choose the way they want to give. You’ll be part of a team that champions and supports each other, and is innovative in a changing fundraising and external environment to achieve our annual income target of over £5 million.

As a team, we use analysis and insight to deliver a variety of direct marketing activities that recruit new donors and ensure everyone can see the impact of their kind contribution.

In this role, you will manage digital fundraising operations projects to optimise and improve digital fundraising content and journeys. When opportunities arise, you will lead on digital fundraising campaigns to acquire and retain new supporters and provide the best possible online experience.

What you’ll do:  

• Support the Individual Giving Manager (IGM) to help set strategic objectives, monitor income and expenditure using data analysis to inform and improve the individual giving programme

• Plan, create and manage digital IG fundraising campaigns and lead the digital fundraising strategic area within IG to maximise income

• Work with the Individual Giving Officers (IGO), delegating work as appropriate and championing their personal development. There may be an opportunity to line manage an Individual Giving Officer in the future

• Use digital tools such as email marketing platforms, digital acquisition platforms, website analytic tools and google sheets to manage insight-led journeys, communications, and to analyse basic performance data to inform and improve decisions from acquisition to conversion

• Integrate the IG digital fundraising programme into Fundraising & Experience Directorate activities and support the overall Parkinson’s UK strategic plan

What you’ll bring:

• Strong experience of managing IG digital fundraising activity with substantial income and expenditure budgets

• Proven success in donor or customer acquisition and retention through digital marketing

• Substantial experience of creating engaging and inspiring online materials in support of direct marketing campaigns

• Strong experience of using CMS and email platforms, ideally Marketing Cloud

• Experience working with PPC, digital ads and social media to acquire donors

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on Thursday 5 February 2026, in person at our London office

What's it like to work for us?

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Benefits

Our people