Job Description

Department: Customer Service
Job Title: Customer Service Assistant
Contract: Fixed Term Contract until 31st July 2026
Responsible To: Customer Experience Manager and Customer Service
Supervisors
Job Purpose:
The Customer Service Assistants engage with our diverse Theatre audiences,
delivering an excellent customer experience in a welcoming, helpful and
consistent way whilst ensuring compliance to all safety regulations.

Key Task Areas:
Customer Experience

•  Comply with the Core’s experience standards to provide an excellent

customer service for every customer.

•  Ensure the Theatre remains clean, hygienic and is immaculately presented

at all times.

•  Conduct safety checks and security checks as instructed.
•  Understand that customers have questions and be knowledgeable about
the theatre, retail operation and current productions in order to answer
them.

•  Proactively direct customers to the auditorium, toilets and bars.
•  Proactively help customers in need of assistance. Resolve minor

complaints or issues referring more serious matters to the Customer
Service Management Team.

•  Conduct ticket checks, help customers locate their seats and seat

latecomers quickly and discreetly at the times prescribed.

•  To assist customers who have had an accident or who become unwell;

seeking the assistance of trained first aiders.

Health and Safety

•  Participate in all required safety and security training and drills.
•  Participate in and comply with arrangements laid out in the Company’s
Health and Safety Policy and other related method statements, risk
assessments and polices.

•  Participate in and comply with arrangements laid out in the Theatre’s Fire
Risk Assessment and Evacuation Plans including training and rehearsal
drills.

•  Participate in the theatre’s cleaning and sanitising procedures.

Job Ref: Customer Service Assistant
January 2026

Retail

•  Prepare bar and retail point of sale positions in line with hygiene and

merchandising standards.

•  Proactively sell retail products to customers, with the goal of improving the

customer’s experience.

•  Make customers aware of any current promotions at the time of sale.
•  Prepare any pre-ordered items or drinks.
•  Be fully knowledgeable about the entire range of products on sale.
•  Ensure that service areas, equipment, cellars and stock rooms are clean

and hygienically sanitised.

•  Participate in all stock control processes; stock rotation, stock counting,

stock deliveries.

Additional Responsibilities:

•  Promote and adhere to the organisation’s culture and values.
•  To support in creating a safe, pleasant, respectful and productive work
environment setting an example of positive professional standards.

•  To be aware of and adhere to any legislative requirements consistent with
the overall duties of this post, with particular regard to Health and Safety
policies and procedures, General Data Protection Regulations and Equal
Opportunities.

•  To be aware of and adhere to policies and procedure related to Lone

Working.

•  To be aware of and adhere to policies and procedure related to

Safeguarding.

•  To be available to work evenings and weekends to include Friday &

Saturday nights and Bank Holidays as these are the core operating times.

•  To undergo relevant training and development required by the Customer

Experience Manager and wider organisation.

•  To carry out any other tasks that will, from time to time, be allocated by the
Line Manager Title on an ad hoc or continuing basis, commensurate with
the general level of responsibility of the post.

You must be aged 18+ years due to the required sale of alcohol

It is a requirement of The Core at Corby Cube all colleagues work in a flexible
manner compatible with their jobs and in line with the objectives of the company.
This job description is a guide to the key duties, responsibilities and tasks for which
the jobholder is accountable but due to the nature of the business, the specific
responsibilities and activities may vary and develop over time. Therefore, this job
description should be seen as indicative and not as a permanent, definitive and
exhaustive statement

Job Ref: Customer Service Assistant
January 2026

 Person Specification

Essential Experience:

•  Experience of working face to face with diverse audiences
•  Experience at working in an engaging and welcoming manner

Essential Knowledge/Qualifications:

•  Understanding of, and commitment to, live performance
•  Health & Safety

Essential Skills/Abilities:

•  Excellent communication skills
•  Excellent organisational skills
•  Excellent interpersonal skills
•  Pro-active, can-do and passionate attitude
•  Ability to meet deadlines and work under pressure
•  Ability to work independently or as part of a team
•  Excellent attention to detail
•  Problem solving skills

Desirable Experience:

•  Direct Sales and experience of up-selling in a busy environment
•  Visual display and merchandising
•  Working with EPOS systems

Desirable Knowledge/Qualifications:
•  Food & Hygiene Certificate

Job Ref: Customer Service Assistant
January 2026

 Terms and Conditions

Job Title: Customer Service Assistant

Contract:
Fixed-Term until 31st July 2026

Hours of work:
No guaranteed hours, working flexibly to include evenings and weekends as
required to support busy periods to ensure the successful delivery of shows.

Salary:
£12.21 per hour. Paid monthly in arrears on 7th of each month.

Work location:
The Core at Corby Cube, Corby, Northamptonshire, NN17 1QG.

Holidays: Annual leave year is April to March. Holiday entitlement is accrued at the
rate of 13.54% of hourly rate for each hour worked.

Pension Scheme:
Contributory staff pension – 5% employee and 3% employer
CCTT pension scheme is provided by NOW pensions
CCTT will contribute after 3 months service

Benefits:
Free Employee Assistance Programme run by Health Assured
Complimentary tickets available on selected shows throughout the year
10% discount at our bars and theatre shop

Employment Subject to:
Satisfactory references
Compliance with Immigration, Asylum and Nationality Act 2006 and the Immigration
Act 2016
Six-month probationary period

Job Ref: Customer Service Assistant
January 2026