Outreach Generalist Adviser

Apply before 11.59pm on 23 January 2026.

Job summary

• Salary
• £28,000 to £32,000
• Location
• Remote working two days a week and two days based at outreach locations across Lewisham.
• Workplace
• Hybrid working
• Contract
• Fixed term contract, until 31 July 2026
• Hours per week
• 35 hours

How to apply

You can check for more information and how to apply.

About the role

About Citizens Advice Lewisham

Citizens Advice Lewisham is an independent local charity and a member of the national Citizens Advice network. We provide free, independent, impartial and confidential advice on a wide range of issues, including welfare benefits, debt, housing, immigration and family matters. Our outreach work helps us reach residents who may not be able to access support through our main channels.

What we offer

· Salary of £28,000 to £32,000 pro rata (depending on experience)

· Four day week, with 35 hours worked across four days

· Remote working two days a week

· Two days delivering advice at outreach locations

· A supportive culture with development and training built in

· A clear pathway to develop towards a specialist debt adviser role

About the role

As an experienced Outreach Adviser, you will provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting. You will work across a broad range of issues with a particular focus on benefits, debt and related enquiries, ensuring clients understand their options and feel confident to take the next steps.

You will be part of a friendly and high performing advice team, working to agreed targets and quality standards, and contributing to continuous improvement in how we deliver outreach services.

The role offers a salary of £28,000 to £32,000 pro rata, depending on experience. It is structured around a four-day working week, with 35 hours worked across those four days, supporting a healthy work–life balance. The post combines flexibility with frontline impact, including remote working for two days a week and two days delivering advice at outreach locations. You would be joining a supportive and inclusive culture where development and training are built in, alongside a clear pathway to progress towards a specialist debt adviser role.

Key responsibilities

·Provide generalist advice to clients in outreach settings, including benefits, debt and related social welfare law issues.

·Interview clients using sensitive listening and questioning skills to identify issues, clarify priorities and agree next steps.

·Use AdviserNet and other reliable information sources to research, interpret and explain options, rights and implications.

·Support clients to make informed decisions through clear explanations, practical action planning and appropriate signposting.

·Act for clients where appropriate, including drafting letters, making telephone calls and negotiating with third parties.

·Maintain accurate, timely case records to support continuity of work, monitoring, reporting and service learning.

·Ensure all work complies with organisational procedures, data protection requirements and relevant quality standards.

·Promote equality, inclusion and accessibility in all aspects of service delivery, tailoring support to individual needs.

·Work collaboratively with colleagues to share learning, improve service delivery and support team objectives.

Working pattern

This role is 35 hours per week, worked across a four day week. You will normally work two days from home (for case follow-up, research and administration) and two days delivering advice at outreach locations. Exact days and outreach sites will be agreed with the line manager, based on service need.

Person specification

Essential:

·Substantial experience providing generalist advice across a range of topics and managing an advice caseload.

·Confidence providing debt and benefits advice and understanding how these issues interact with wider client circumstances.

·Ability to interview clients using sensitive listening and questioning skills, maintaining structure and control of meetings.

·Strong written and verbal communication skills, including an ability to negotiate effectively and explain complex information clearly.

·Ability to research, analyse and i...

Blessing and dedication for Renewed Caia Park Church

The Bishop of St Asaph has blessed and rededicated St Mark's Church in Caia Park after a £850,000 renewal.

Read more

Would you relish the prospect of growing these churches from small but committed congregations to fulfil their potential? We are looking for someone who is:

• diligent in prayer and in personal study of the scriptures
• an approachable ‘people’ person who will identify with and understand local communities
• able to develop a ministry to families of all shapes and sizes and is confident in ministry to schools and community groups
• willing to work as part of the wider Mission Area team and share in ministry with churches of different traditions.

For an informal discussion about this role, contact: Revd Dylan Parry-Jones (Mission Area Leader):

07737 377065 / Dylanparryjones@cinw.org.uk

Closing date: Noon, 6 February 2026

Interviews: 18 February 2026

Job Reference:

1670

Location:

Greater London

Hours of Work:

37 hours per week (full time)

Salary:

£61,000 FTE per annum (inclusive of Inner London Weighting and market allowance)

Contract Type:

Permanent

Closing Date:

05 Feb 2026

ID: 1670 Assistant Director of Partnership, Services and Innovation

Service: Bromley by Bow Centre, Family Action

Salary: £61,000 (inclusive of ILW and market allowance)

Location: Based at the Bromley by Bow Centre in Tower Hamlets. Given the leadership and collaborative nature of the post, the Assistant Director will be expected to have a strong presence and attend the Centre multiple times a week. There will be travel within the London area and occasionally outside of this region.

Hours: Full Time – 37 hours a week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent Contract

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.

About the Role:

The Assistant Director position offers an exciting opportunity for an ambitious individual who is passionate about working within a strong, vibrant community to drive positive change.

Are you an innovative, strong team player and leader, who is solution focused and passionate about making a difference in everything you do? Do you have a proven track record of partnership working, creating growth and retaining services, delivering excellent, inclusive services and cultivating quality and diversity? Are you looking for a diverse, ambitious and fast paced organisation – if so, you have found it.

The role’s primary function is to provide strategic direction, development and growth.

The Bromley by Bow Centre (BBBC), established in 1984, has grown into a nationally recognised model for community regeneration. Today, it serves as a key hub for the East London Borough of Tower Hamlets, with a mission to help the community thrive through person-centred, holistic, and integrated health and wellbeing support.
BBBC works in close partnership with a range of stakeholders, its services span integrated advice, employability and enterprise programmes, learning opportunities, community and wellbeing support, social prescribing, and activities that foster inclusion. In addition, the Centre collaborates across organisations and communities to deepen understanding, share learning, and develop its principles and model.

BBBC is merging into Family Action early in 2026 and will become a part of Family Action’s vibrant London region, which works in and with diverse London communities and adapts to their evolving needs. Our work is underpinned by service user involvement, robust partner engagement, and a strong commitment to equality, diversity, and inclusion. We strive to create a sense of belonging for both staff and the people we support, and we are dedicated to innovating and co-designing services alongside those with lived experience.
The role requires a strategic thinker who is confident in developing and working with external stakeholders and partners while maintaining a clear oversight of operational delivery.

You will be creative, promote innovation, and contribute to the ongoing growth and strategic development of BBBC and services within the wider Family Action.

Responsibilities:
• Lead and manage strategic partnerships at a local and national level.
• Provide leadership and drive innovation across BBBC.
• Operational line management of the Heads of Delivery and Impact ensuring the successful integration of BBBC into Family Action.
• Oversee budgets, manage financial risks, generate income, and contribute to sustainable servic...

Logistics & Facilities Manager – Cornerstone Church

Download the full job pdf here.

Job Purpose

Role of the Operations Team

This new position will play a key role in our growing staff team. Working as part of the Operations Team, the role ensures that Cornerstone’s building and operational logistics run smoothly to support all aspects of church life. Working closely with members of the Operations team, ministry team and key volunteers, this role oversees the practical day to day running of the premises, Sunday gatherings, and midweek activities. From maintaining safe and welcoming facilities to planning the complex logistics of a Sunday and supporting with equipment, the post holder enables ministry to flourish.

The role of the Operations Team is to enable the effective operation of the ministries of the Church in its overall mission of making disciples of Jesus Christ in Nottingham, all nations and the next generation.

Reporting Relationships

All staff are accountable to the Elders of the Church regarding conduct and service. The Elders collectively provide support for fruitfulness in service and guidance on strategic direction of the Church’s operations. This role reports directly to the Senior Operations Manager.

Accountabilities

Facilities

• Overseeing and implementing the programme of regular maintenance required to keep the building at Castle Boulevard operational, including the scheduling of regular repairs and servicing of equipment
• Project managing building improvements where these are needed
• Ensuring the church is compliant with all Health and Safety legislation, fire regulations and safeguarding as related to the premises, including developing these policies where needed
• Develop and maintain inventories of furniture, equipment and supplies
• Work with the Director of Operations to maintain an asset register
• Build strong relationships with suppliers and contractors
• Overseeing utilities contracts
• Work with the Director of Operations on budget forecasting for costs associated with building use, maintenance and new projects
• Providing oversight and guidance to the maintenance team

Sunday and Building Use Logistics

• Oversight of the keyholders and keyholding system
• Providing leadership and oversight of several of our Sunday teams, helping to provide training and changes to process where this is
  needed.
• Proactively evaluating Sunday processes
• Planning the logistics of a Sunday informed by predicted numbers and the ministry activity ensuring all staff and volunteer teams are informed and equipped
• Being a clear point of contact for those serving on a Sunday
• Overseeing the logistics of the set up needs for the different ministries that use Cornerstone throughout the week

Equipment

• Ensure staff have the necessary equipment needed to fulfil their roles. E.g. Computers, photocopier/scanner/printer, Telephones, Internet, Building network & Wifi.
• Responding to enquiries from staff team and members about their equipment where required.

Other

• Participating in the devotional life of the staff team
• At times playing an active role alongside all staff in helping at events

Decision Making

The post holder can decide the following:

• Spending related to facilities within pre-set budget parameters
• Spending related to equipment within pre-set budget parameters
• Hiring of contractors and utilities providers related to the building within budget parameters
• Changes to processes needed to ensure the logistics of all aspects of church life run smoothly, including implementing new processes where needed
• Matters related to the leadership of key logistics teams that operate on a Sunday or mid-week
• Independent decision making on the logistics of a Sunday including where a reactive response is needed during a service
• Implementation of new health and safety related policies

The following decisions are referred for approval:

Director Corporation & Foundation Giving

The Role

Champion Philanthropic Excellence and Drive Global Impact 

London Business School have an exciting opportunity to join our Advancement team as Director Corporation & Foundation Giving

You will be responsible for developing and executing the strategy for Corporation and Foundation fundraising. This role involves leading a team of specialist fundraisers and collaborating with key stakeholders to ensure sustainable income growth.

The Advancement department is focused on advancing the vision and ambition of the School by engaging with over 53,000 stakeholders and friends in over 155 countries. We manage all fundraising programmes, including the Forever Forward Campaign, with a target to reach £200 million. Our teams work closely with the Dean, faculty, alumni, and corporates to develop a community of supporters for the School.

Main Responsibilities

• Ensure the Corporation and Foundation Giving Team understands and champions the fundraising strategy.
• Lead the team to ensure a smooth and client-focused donor journey.
• Design and agree KPIs with the Executive Director, Giving.
• Manage and support a team of major giving fundraisers.
• Provide leadership to develop an inspiring culture across all giving programmes.
• Collaborate with the Advancement Operations team to ensure clarity and transparency in reporting.

Who we are looking for

• Experience managing a team (3+ people).
• Excellent communication skills and ability to develop relationships at senior levels.
• Skilled in negotiation, networking, and influencing.
• Experience in corporate and foundation fundraising in higher education or charity sectors.
• Proven financial management skills and ability to lead in a senior role.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging  

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candida...

               JOB DESCRIPTION

Wellbeing Assessor
 (Avon Valley Primary Care Network)

Reports To:

Team Leader

Direct Reports:

  None

Location:
  GP Surgeries within the Avon Valley Primary Care Service
                                           (Various locations including Ringwood and Fordingbridge)

Hours:

  18.5 hours (spread over 3 weekdays to include Wednesday &

Thursday mornings)

Salary Range:

£13,452.50  to  £14,780.00  per  annum  (£26,905  to  £29,560  full
time equivalent) – Solent Mind Band C

Purpose

To  undertake  assessments  of  patients  from  the  Primary  Care  Network  in  order  to  identify  individual
needs and appropriate support from the Primary Care Mental Health Service or within the community.
To work collaboratively with other partners in the Primary Care Mental Health Service.

Key Duties

  To engage with patients and undertake initial assessments in order to identify individual needs and

goals.

  To meet with patients on an individual basis to monitor agreed plans and progress towards achieving

identified goals.

  To  help  patients  develop tools  and  strategies  which  will  enable  them to better  manage their  own

mental wellbeing.

  To  provide  information  which  promotes  mental  wellbeing  and  to  contribute  to  health  promotion

activities across the network.

  To attend meetings of the multi-disciplinary primary level mental health team which will focus on the

most appropriate support for individual patients.

  To record progress on patient records using Emis or System1 in line with GP practice/NHS IT Policy

and Procedures and Solent Mind Policy and Procedures.

  To encourage patients to access facilities, groups and other resources within the local community.

  To  share  with  other  staff  within  the  primary  level  mental  health  service  and  other  agencies  as
appropriate  information  regarding  the  patient’s  wellbeing  in  line  with  Solent  Mind  policies  and
procedures.

  To gather feedback from patients via questionnaires and face-to-face discussions as appropriate.

  To attend relevant meetings related to the provision and delivery of the Primary Level Mental Health

Service and to feedback relevant information.

  To participate in supervision and annual appraisal meetings and to attend Solent Mind meetings as

appropriate.

Page 1 of 3

  To attend relevant training opportunities and workshops in line with identified development needs.

  To contribute to the development and improvement of the Primary Level Mental Health Service.

Internal and External Liaison

  Share appropriate information under Solent Mind’s Confidentiality and Risk Assessment Policy.

  Develop and maintain good working relationships with other staff within the Primary Care Network.

  Develop links and maintain good relationships with local community organisations.

General

  Adhere  to  the  aims,  values,  policies  and  procedures  and  procedures  of  Solent  Mind,  particularly

safeguarding and health and safety.

This list is non exhaustive and other duties may be required to be undertaken to meet the needs
of Solent Mind

Page 2 of 3

                   PERSON SPECIFICATION

Wellbeing Assessor
 (Avon Valley Primary Care Network)

Requirement

Qualifications/Education/Training:

Educated to a minimum level 2 standard or extensive relevant experience.

Experience:

Experience of working with vulnerable people with diverse needs.

Experience of working in a mental health setting.

Personal experience of mental health problems.

Knowledge/Skills/Competencies:

Ability to work on own initiative and within a team.

Good written and verbal communication skills.

Intermediate I.T. skills, including Microsoft Office.

Ability to understand and assess risk.

Ability to self-reflect and learn from experience and specific situations.

Having a positive attitude to people from diverse backgrounds.

Experience of using assessment tools.

Good local knowledge or the ability to research and identify appropriate community
resources.

Knowledge of the links between physical health and mental health.

Other:

Ability to work flexible hours including weekends and bank holidays.

Commitment to Solent Mind’s values.

Commitment to Solent Mind’s Equal Opportunities and Diversity and Inclusion Policies.

Willingness to undergo a relevant DBS Check if required.

Date job originated: November 2019
Date job reviewed: April 2024
Reviewing Manager: Mai Brillet

Page 3 of 3

Essential
or
Desirable

Essential

Essential

Essential

Desirable

Essential

Essential

Essential

Essential

Essential

Essential

Desirable

Desirable

Desirable

Essential

Essential

Essential

Essential

JOB DESCRIPTION – University and Career Counsellor (Careers and Higher Education)
Candidates are expected to spend time looking at the College website www.stclares.ac.uk which provides information
about St Clare’s and the courses we offer

Title of Post

University and Career Counsellor (UCC)

JOB SPECIFICATION

Purpose of the
Role

The University and Career Counsellor (UCC) will provide excellent careers education,
information, advice and guidance (CEIAG) for all St Clare’s students to prepare them for the next
stage in their education or training.  Students include those studying for the International
Baccalaureate (IB), those on the colleges pre-IB programme (students equivalent to UK year 11
and US grade 10), academic gap year students and those on the university foundation
programme.   In conducting this work, the UCC will work closely with a variety of other
stakeholders, including parents, teachers and university admission officers.

The UCC will also develop and lead the CEIAG curriculum for designated groups of students.

In a typical year, 50% of the College’s students progress to UK universities and the remainder to
a very diverse range of universities around the globe. We are therefore seeking a guidance
counsellor with a wide range of experience, most notably in supporting students applying to US
universities and colleges.

The
Department

The  Careers  department  at  St  Clare’s  plays  a  key  role  in  supporting  students’  personal  and
academic  development  and  post-secondary  progression.  We  work  closely  with  all  students  to
explore their post-secondary options, to find their ‘best fit’ destinations, and to develop lifelong
education and career management skills.

Careers  education  is  embedded  in  the  curriculum  and  UCCs  lead  a  blend  of  small  group
workshops, whole-cohort activities, and online learning modules. Expert one-to-one guidance is
at the heart of our service and UCCs support students and their families to  find their ‘best fit’
pathway through in-depth exploration of future possibilities and rigorous preparation.

Applicants for the role should be able to demonstrate a commitment to, and alignment with, the
central  values  and  ethos  of  the  College  and  department.  Excellent  working  relationships  with
teachers, pastoral professionals and senior leaders create an environment of fruitful conditions
for student growth, where careers guidance is valued by all.

https://www.stclares.ac.uk/app/uploads/Careers-and-Higher-Education-Policy.pdf

Reporting
Structure

The UCC reports to the Head of UCC.
The Head of UCC manages the University and Career Counsellors and the Oxbridge Advisor and the
Medics/Vets Advisor in those specific capacities.

Key
Responsibilities

Guidance and application management
•

conduct one-to-one, impartial, career guidance interviews which challenge and support
students to make informed, realistic yet ambitious, and adaptable career decisions with a
typical caseload of 70 IB1 and IB2 students (11th and 12th grades)

•  oversee university, higher education, and apprenticeship applications to both UK

universities and others around the world, also including applications to fine art and

performing arts institutions, ensuring students understand the requirements and deadlines
and submit their applications in a timely manner
•  guide students during the summer post-result period
•  maintain accurate records of all student interactions and application
•
support pre-IB students with building an IB diploma programme
•  write compelling and detailed recommendation letters for global HE systems
•

contribute to teaching staff development on reference and recommendation writing

Careers education
•  write, evaluate, and deliver careers education programmes to both small groups and whole

cohorts, within the College’s PSHE programme and within other timetabled and off-
timetable events and workshops

•  engage with employers to contribute to career education initiatives

Information
•

inform and advise students of HE, internship and experiential learning opportunities, and
labour market developments, in person, and also via the St Clare’s careers newsletter and
blog www.stclarescareersexplore.com/blog

Events
•

contribute to the organisation of an annual hybrid Higher Education (HE) Fair (routinely
attended by 90 global universities)

•  organise and promote on-campus visits by Higher Education Institution (HEI)

representatives

•  organise an IB1 (year 12 equivalent) ‘Launch day’ of a series of taster lectures and classes on

•

worldwide HE
collaborate on a wide variety of careers events, liaising with alumni, mid-career
professionals and current students to enhance learning and foster excellent networks

Interactions
•  work closely with Head of University and College Counseling and other members of the

•

careers team, including the specialist Oxbridge and Medicine Advisers
liaise with the College’s leadership team, boarding...