Outreach Support Worker

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• Location:Caerphilly, Caerphilly, United Kingdom
• Earnings:£23970.00 to £24480.00

Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing six-month probation period 
Location: Caerphilly
Contract Type: Permanent in line with funding  - Agile – working where and when required, to do the job most effectively 
Hours & working Pattern:

• 35 hours per week (full time)

• Generally, Monday to Friday, with occasional evening and weekend work

• Flexible start and finish times that incorporate the hours of 9.30am to 4.30pm and a minimum of 30 minutes unpaid break during these times.

• Mandatory hwb days as part of a rota

• All team members must work flexibly on occasions to meet the needs of the Charity and the people we support

• Participate in the organisation’s Tier 2 emergency on-call rota (paid)

Accountable to: Assistant Support Services Manager
Purpose of the post:To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence 
Specific responsibilities:

• Deliver specialist, trauma-informed support to a case load of adults and families, recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.

• Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.

• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance that prioritises dignity and emotional safety.

• Work collaboratively with the team to provide Hwb cover in line with the agreed rota, ensuring individuals can access planned or emergency appointments, either in person, on the phone or online.

• Receive referrals into the service and carry out Initial Contact Assessments collaboratively, identifying the most suitable support options based on individual needs and preferences. Complete risk assessments and develop risk management plans, including the SafeLives DASH risk indicator and safety planning.

• Work closely with the team to manage and maintain the outreach waiting list, ensuring timely updates, regular contact, and effective triage for individuals.

• Work in partnership with individuals to identify support goals and outcomes, co-developing and regularly reviewing needs assessments, risk assessments, and support/safety plans

• Provide clear advocacy, signposting and referrals to internal and external services, guided by the individual’s expressed needs, interests, and readiness —such as social services, police, parenting support, health, legal advice, DWP, housing, education, recreation, and Cyfannol’s internal services (e.g. group work, sexual violence services, counselling).

• Build and maintain respectful, collaborative relationships with external agencies, and attend multidisciplinary meetings to promote the needs and rights of individuals through trust and partnership.

• Maintain factual, person-centred, accurate, timely, and confidential records of all casework and service activity, using Cyfannol’s Case Management System and other internal records

• Contribute to audits and reporting, engaging positively supporting service evaluation and development and recognising the value of reflective learning and continuous development.

• Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events

General responsibilities:  

• Actively contribute to the achievem...

Hybrid (Brixton & Remote)

Permanent

Part time

Salary: Up to £40,000 per year (pro rata)

Location: South London – Hybrid (ideally 1 day per week in the office)

Contract: Permanent

Hours: Part-time, 3 days per week (flexible – can be spread across 5 days)

WONDER (Women’s Network for Development and Educational Resources) has the mission to give women and girls across the world the knowledge, skills, opportunities, and networks they need to exit poverty for good.   For over a decade we have worked to develop a network of women-led charities across Africa, Asia, Europe and Latin America.  

Our approach centres on 6 pillars:

1. quality education,

2. accompaniment and mentoring,

3. investing in women-led partners,

4. empowering spaces,

5. sustainable employment, and

6. family engagement. To date, since 2012, WONDER has directly improved the lives of over 165,000 women and worked with over 30 partners in 24 countries. 

We are a small but ambitious team committed to building long-term change through relationships, locally driven solutions, and storytelling that reflects the dignity and potential of every woman. 

WONDER Foundation is committed to safeguarding the welfare of children, young people, and vulnerable adults. As our office is based at the Baytree Centre and our work brings us into contact with children and families, all roles are subject to safer recruitment practices, including an enhanced Disclosure and Barring Service (DBS) check.



We are seeking a Salesforce Administrator to act as the sole administrator of our Salesforce platform. This is a hands-on role where you will maintain, configure, and continuously improve Salesforce to solve business challenges, increase efficiency, and deliver mission value. The successful candidate must be a Salesforce Certified Administrator and be comfortable working independently while collaborating closely with teams across the organisation.

Salesforce is a business-critical platform at WONDER Foundation and underpins fundraising, programme delivery, communications, and HR operations. The system includes multiple live integrations with third-party applications such as Flair HR, Fundraise Up, Mailchimp, Outlook, SharePoint, and CloudAlly, requiring careful data governance, security management, and ongoing optimisation.

Responsibilities

· Collaborate with staff and other stakeholders to design, configure, and implement Salesforce.

o Translate business requirements into technical solutions.

o Provide ongoing support and training to end users, including the creation and delivery of training materials, demonstrating new features, and documentation maintenance.

· Manage and maintain the Salesforce platform, including the overall strategy and day-to-day activities involved in administering Salesforce.

o Troubleshoot problems and implement suitable solutions in a timely manner.

o Support the fundraising, programmes and communication teams to implement Salesforce solutions to solve challenges, improve processes, and increase adoption.

· Oversee and manage all integrations with the Salesforce platform, including Flair HR, Outlook, SharePoint, Fundraise Up, Mailchimp, and CloudAlly.

o Lead the administration of the Flair HR app integrated with Salesforce, handling key technical aspects of recruitment, staff onboarding, performance reviews, and leave management.

o Manage all license requirements with Salesforce and Flair.

o Ensure seamless operation and efficiency of all integrations to meet and exceed business objectives.

o Customize the user experience and manage profiles and permissions Oversee all administrative functions within Salesforce, including the creation and maintenance of user profiles and permissions.

o Build a customized user experience to boost productivity and drive success.

· Improve the efficiency of operations by proactively undertaking regular process analysis and documentation.

o Analyse internal and external processes and make data-driven recommendations for improvement.

o Possess a deep understanding of Salesforce products, processes, and bes...

Salesforce Administrator

London, United Kingdom

Full time - Associate Level

Technology

As a Mid-Level Salesforce Administrator, you’ll play a vital role at Hult. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements, designing scalable best practice solutions, and providing excellent support to our internal users. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.

At Hult, we are actively embracing AI to transform how we work—we're looking for someone who shares this mindset and is excited to leverage AI tools to drive efficiency, innovation, and smarter solutions across our Salesforce ecosystem.

We are looking for someone with a good understanding of the Salesforce platform who can understand both our current setup and business objectives in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

In the role of Salesforce Admin you will report to the Technical Delivery Lead and you will contribute to the day to day administration of our Salesforce system while learning the breadth of knowledge form our in-house team. You will be joining our fast-paced Hult Tech Team at its head office in London, working alongside other Salesforce Admins, Developers, and Tech Product Owners.

Key Responsibilities:

• Design, develop, and deploy custom scalable Salesforce solutions using declarative tools such as Flow, validation rules, etc across the different clouds (Sales, Service)

• Evaluate and implement Salesforce AI features (such as Agents & Prompt Builder) to enhance user productivity and business outcomes

• Leverage AI-powered development tools (e.g., Agentforce Vibes) to accelerate solution delivery

• Setup and maintain integrations with 3rd party packages (Conga, Calendly, Financial Force, etc)

• Understands when to use declarative capabilities vs code solutions, including when AI-assisted automation is the optimal approach

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules

• Identify opportunities for improving the use of technology to benefit the business operation

• Work with the wider Salesforce team and other business units on projects related to Salesforce administration

• Oversee support tickets

• Performing audits to identify irregularities and maintaining a high degree of data quality

• Monitoring platform usage and adoption

• Keep up to date with release features—especially AI advancements within the Salesforce ecosystem—and strive to implement new solutions where applicable

• Maintain technical documentation up to date

Key Skills:

2+ years experience working as a Salesforce Administrator

Certifications:  

• Salesforce Administrator – required

• Salesforce Certified App Builder – preferred

• Salesforce Agentforce Specialist – preferred

Technical Skills 

• Proficiency with declarative tools such as Flows and Validation rules

• Data-driven and data literate, Strong analytical mindset

• Knowledge of Sales Cloud and Service Cloud features

• Familiarity with Salesforce AI tools (Agentforce, Prompt Builder, Data Cloud) – hands-on experience preferred, awareness required

• Experience using AI-powered development tools (e.g., Agentforce Vibes) – preferred

• Comfortable using AI productivity tools (e.g., Claude, Copilot, ChatGPT) to enhance day-to-day workflows

• Knowledge of SOQL preferred

Individual Giving & Membership Manager

Longborough Festival Opera | Part-time (0.6 FTE, 0.8 during the Festival) | Cotswolds-based (with flexible working)

Salary: £40,000–£45,000 pro rata, depending on experience

Closing date: Wednesday 18th February 2026 at midday

Start date: 5th May 2026

Are you a warm, strategic and relationship-driven fundraiser who loves building long-term connections with supporters? Do you believe in the power of the arts to change lives and the importance of making donors feel genuinely part of that story?

Longborough Festival Opera (LFO) is seeking an exceptional Individual Giving & Membership Manager to lead and grow our individual supporter and membership programmes at an exciting moment in our development.

This is a senior influential role within a small, ambitious organisation, ideal for someone who combines strong fundraising instincts with outstanding stewardship, creativity and emotional intelligence.

About Us

LFO is a world-class opera festival based in the heart of the Cotswolds. Each summer, we welcome audiences to our intimate theatre overlooking the Evenlode valley, offering bold, ambitious productions that have gained national and international recognition. We are especially known for our presentation of Wagner’s operas, and alongside the festival, we nurture children and young people through our thriving year-round education programmes.

Founded with a spirit of audacity and creative endeavour, Longborough has grown from humble beginnings into one of the UK’s most exciting opera destinations. With a committed team, a loyal supporter base and a fast-growing reputation for high quality ambitious work, there has never been a more exciting time to join us as we expand our reach, deepen our impact and shape the future of opera in the UK.

About the Role

As Individual Giving & Membership Manager, you will be responsible for retaining, growing and stewarding Longborough’s community of individual supporters and members, with a particular focus on developing higher level giving and deepening long-term relationships.

You will:

• Lead the strategy and delivery of all membership and individual giving activity
• Grow and strengthen our upper-level membership schemes, including the Wagner Club
• Develop and grow our American Friends scheme
• Create inspiring journeys that move audiences into becoming committed donors and advocates
• Ensure our supporters feel genuinely valued and connected and part of Longborough’s artistic life

This role balances proactive fundraising with excellent stewardship. It is as much about building trust, loyalty and emotional connection as it is about meeting income targets.

Reports to: Head of Development

Manages: Membership areas of the Box Office Manager & Membership Coordinator and the Fundraising & Box Office Assistant.

Works closely with: Executive Director, Artistic Director, Trustees, Box Office, Marketing and wider team and sits on the Philanthropy Council.

Who We’re Looking For

We’re seeking someone who is:

• An experienced fundraiser in individual giving, membership or donor development
• Confident and credible in building relationships with high-level supporters
• Naturally warm, engaging and emotionally intelligent
• Strategic in outlook, but happy to be hands-on and operational within a small team
• Highly organised, proactive and collaborative
• Comfortable using CRM systems and data (ideally Spektrix) to guide decision making

And someone who has:

• A strong interest in the performing arts
• A proven track record of securing new individual supporters and building relationships to a level of 5 figures and above
• Experience in working in the arts or cultural sector is highly desirable, but not essential if you bring the right skills and approach

Why Join Longborough?

We are:

• A small, ambitious team with big ideas and international reach
• Based in an inspiring rural setting with beautiful views and a strong community spirit
• Known for nurturing talent and creative audacity, from being the only summer festival to present three Wagner Ring Cycles to our groundbreaking education work
• At a pivotal stage of growth, wit...

Consultancy - Understanding Development Finance Actors role in Resilience Interventions

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 35 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.  

Evidence consistently shows that prioritizing prevention, adaptation, and resilience in fragile and conflict-affected contexts can reduce humanitarian needs and promote long-term stability. Yet these lessons risk being sidelined as bilateral aid budgets tighten and donors focus on immediate life-saving relief.  

There is expectation that development finance institutions may be able to fill this gap – providing prevention, recovery, and resilience in fragile places not yet in crisis. However, challenges to operating in these settings – access, security, perceived risk, poorly functioning government institutions, and internal bureaucracy – and the particular challenges of loans/return seeking investment – means that this work currently makes up a small portion of DFI’s funding. Yet given rising needs and the extraordinary pressure of global ODA, there is an increasingly urgent need for DFIs, including MDBs, to increase investments in resilience in the most fragile contexts. 

Mercy Corps is currently implementing a project to produce key learning and recommendations around how to build resilience in fragile places, grounded in practical insights based on our experience programming in such places.  While the learning and guidance will be designed to inform FCDO and their implementing partners, we are looking for ways to ensure that this learning can inform DFI/MDB action in such places.   

In preparation for this we are looking to deepen our understanding of how key development finance actors are, or could be, supporting effective resilience programming in fragile settings.  

Purpose/Project Description:

The consultancy aims to strengthen Mercy Corps’ understanding of the existing role and potential of key development actors, primarily the World Bank, African Development Bank, IFAD, and the Green Climate Fund to support resilience programming in fragile and conflict-affected settings. We are looking for a consultant with strong expertise in this area, who can draw on previous experience and contacts from one or several of these institutions.  

The consultancy will be in partnership with the Policy and Advocacy team, working with colleagues to complete the below objectives. 

Key objectives include:

1. Understand how key development actors are currently, or could be, supporting resilience in these contexts; (including in what ways they are able to directly or indirectly provide grant-based/highly concessional or blended support to local level projects in fragile settings). 

2. Ensure key recommendations from RAFLF products are relevant and usable for these actors; 

3. Product dissemination and engagement with key actors to build support for increasing the quantity and quality of adaptation and resilience-building investments in fragile and conflict-affected settings.  

The Consultant will support: 

Task 1: Target analysis report 

Produce a concise target analysis setting out key institutions’ role in resilience programming, mechanisms, and modalities of implementation and key activities in six countries. We expect this to include desk research and strategic Key Informant Interviews.  

Task 2: Bespoke briefing and recommendations  

Using the products published under RAFLF, the consultancy will support the tailoring of key messages and recommendations to select development actor targets. This could include a written briefing, in addition to a roundtable or policy discussion.  

Timeframe:

The consultant should propose an outline scope of work including a time estimate of no more than 10 days. Work should be completed between January 2026 and March 2026. 

The Consultant will work closely with: 

• Global Policy and Advocacy Team, including Policy Advisor and UK Director of Policy and Advocacy.

• Members of the IDE unit, including the Strategic Partnership teams.

Required Experience and Skills:

• Demonstrated expertise with multilateral development actors, experience with the World Bank or African Development Bank desirable.

• Strong contacts within the World Bank, African Development Bank, or other multilateral development banks.

• Skilled at conducting research an...

Volunteer Vacancies

We are looking for volunteers for the following roles but the role description is for discussion and we hope to tailor each role to the volunteer’s skills and preferences. If you think you can help us in one of these voluntary roles, please contact a member of the clergy, the Churchwardens or the parish office – see Contact Us page.

Overview

Sightsavers is looking for a Senior Finance Systems & Projects Executive to help lead and evolve our integrated finance systems and change projects—acting as a technical lead on system enhancements while driving business‑wide and finance team process improvement. 

Salary: £36,436 to £42,866 

Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required and up to five weeks international travel per year

Contract: 24-Month Fixed-term Contract

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

Responsibilities

About the role
You’ll share responsibility for the Finance Systems & Projects function, reporting into the Head of Finance Systems & Projects within Operations, Planning & Finance

Your focus will be to deliver system improvements, strong controls, and smooth change adoption across a global user base: 

• Provide training and day to day support to Finance Systems team members, troubleshooting issues for internal and external stakeholders.
• Oversee project management for new financial processes and initiatives—producing project plans, conducting research/benchmarking and analysis, managing scope and stakeholders, and tracking progress to timelines.
• Support global business users to embed new operational and financial processes, including communication, stakeholder engagement, and creating training and eLearning materials.
• Continually review finance systems, processes, and information flows to identify efficiency gains and control enhancements.
• Keep process documentation up to date and aligned with the Sightsavers Financial Framework.
• Oversee maintenance and support for accounting, procurement, expenses, banking and related financial software within a robust control framework and in line with accounting principles.
• Plan and refresh user training and information delivery so all system users have the tools and guidance needed for their role.
• Respond to escalated queries and coordinate with external stakeholders as part of training, support and monitoring activities.
• Some international travel (Africa/Asia/UK) may be required. up to approximately five weeks per year.

Please note: duties are not exhaustive, and a flexible approach is expected. See the full job description for further details

Skills and Experience

You’re an experienced finance or finance systems professional who combines technical depth with project delivery and clear communication.

Knowledge & experience
• Part qualified accountant (ACA, ACCA, ACMA) or equivalent experience; newly qualified applicants are also welcome. 
• Significant experience in a finance role with a strong systems component (or extensive experience as a user); project management experience in a finance environment is desired. 
• Sound understanding of accounting principles and a solid technical background. 
• Advanced knowledge of mid range accounting systems and controls (ideally SUN Accounts). 
• Familiarity with eProcurement and financial reporting systems (ideally Proactis). 
• Advantageous: knowledge of Supplier Onboarding and Auto Invoice processing systems. 
• Experience developing/managing interfaces between software systems. 
• Experience within a complex international organisation and understanding of the international charity sector and regulatory environment
• Degree level education or equivalent is ideal. 

Skills & ways of working
• Strong ICT skills, including mid  to high range accounting packages and eProcurement systems. 
• Able to produce clear, global audience project documentation and implement process change projects. 
• Highly organised, delivering to time and specification; deep finance systems knowledge. 
• Excellent communicator, confident working remotely with global colleagues and engaging stakeholders to keep projects on track. 
• Strong focus on financial control and robust processes, with a logical approach to problem solving and process redesign. 
• A clear commitment to equality of opportunity for disabled people. 

Core behaviours
Integrity and strong work ethics, effective communication and influencing, teamwork, planning and organising, change and improvement,...

Senior Public Affairs Manager

Permanent

£55,00 - £60,000 + benefits

Full time (35 hours per week)

Wimbledon (hybrid and flexible working)

The role
As a Senior Public Affairs Manager, you will maximise the profile, influence and voice of the CIPD with Government and Policy makers and you will lead the CIPD’s overall public affairs strategy and reputational positioning amongst these stakeholders.

What you’ll be doing

• Developing and leading the Public Affairs strategy to raise the profile, influence and voice of the CIPD with key political, policy maker, business and opinion former audiences, in support of the CIPD’s overall purpose, vision and priority themes.
• Improving the impact of our public policy work with government and raise the profile of our policy work with the HR profession, CIPD members and potential commercial partners.
• Working with the Marketing & Communications team to ensure that public affairs activity is integrated into our social media output, member content and where appropriate translated into high profile media coverage for the CIPD.
• Managing and developing the public affairs team, ensuring it is fully integrated strategically into business planning and supports the delivery of the wider strategy.
• Working collaboratively with and supporting the Head of Public Policy and Practice with the annual budgetary, content and engagement planning process for Policy, including drafting and managing the annual budget for public affairs, evaluating suppliers and supporting quarterly budget reviews.
• Providing expert strategic advice to the Chief Executive, the senior leadership team and the Heads of the departments on all matters of political engagement and policy influencing for the organisation, including understanding key organisational opportunities and reputational risks.
• Creating regular reports for the Board and wider organisation to outline progress on the public affairs strategy and key milestones for the public policy reach and profile.
• Developing the CIPD’s network of relevant political, policy maker and
  opinion former stakeholders, maximising CIPD’s engagement and influence with key Ministers, Special Advisors, Civil Servants and Parliamentarians.

What you’ll need to be successful

• A strategic understanding of the political landscape, institutions and processes and how they can support organizational objectives.
• Established experience of working in a strategic role advising senior leaders in the political, policy and/or public affairs environment.
• Experience of working with senior policy stakeholders and the media.
• Experience of developing and delivering an effective public affairs strategy that aligns wider organisational objectives.
• Strong interpersonal and communications skills and clearly demonstrating the
  ability to build and maintain effective relationships.
• Experienced at representing organisations in the media and in advising on and drafting media lines aligned with policy and public affairs objectives.
• Excellent organisational skills and the ability to manage projects independently, often at short notice and to tight deadlines.
• Experience of writing for different audiences, including letters to parliamentarians, policy briefings, research, and social media content.
• Experience of people management and in managing and developing a
  small team.
• Experience of managing external consultants to support the work of the team.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option...

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• London

• Advocacy

• Permanent

This role offers a competitive salary, hybrid working (based in London with at least two days in the office including Monday team day), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £56,000-£60,000 per annum

Location: London/Hybrid (at least two days in the office, including Monday team day)

*** Closing date for applications - 1200 Monday 2nd February 2026***

About the role

This is a critical role at the heart of Which's advocacy team, leading the development and delivery of public affairs activity and programmes to ensure Which? is influential in its engagement with UK government, devolved nations, Parliament, and political parties.

Key responsibilities include: 

• Responsibility for developing, delivering and coordinating the organisation's influencing and engagement of UK Parliament, Whitehall and devolved governments.
• To build and maintain an influential network of stakeholders, including parliamentarians, government officials, and advisers in key departments, trade associations, advocacy organisations and sectors relevant to Which?
• To provide timely political intelligence and counsel on public affairs issues, including advising on best practice for influencing government and political audiences, and opportunity spotting.
• To represent Which? at external events and meetings.
• To lead a high performing team, including fostering an inclusive culture, supporting the development, engagement and performance of your team to deliver excellent results in line with our organisational objectives and requirements

***HEAR MORE FROM THE TEAM ABOUT THE ROLE IN THIS VIDEO THEY'VE PUT TOGETHER***

About you:

We are looking for a political strategist who thrives at the intersection of policy and power. You are someone who understands successful public affairs and has significant experience in-house, in an agency or in Parliament.

You have a sophisticated grasp of Westminster and Whitehall processes, excel at gathering and interpreting political insight, and are adept at building strategies to help us achieve our public policy goals

The interview process for this role involves:-

• Online interview with hiring manager
• Meeting with hiring manager and senior colleague (including exercise)
• Possible final interview with Director of Advocacy

Benefits

 We also have these benefits for you to consider: 

• 35 hour working week
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024.

We want to receive applicat...

Night Concierge & Security Assistant

Job Description

Job Title:  Night Concierge and Security AssistantContract Type: PermanentSalary: £25,673.65 per annum, plus 10% Night AllowanceWorking Hours: 37.5 hours per week, full timeWorking Pattern: 4 nights and 4 nights off on a rolling rotaLocation: Powerhouse 300, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Night Concierge and Security Assistant
You will act as an initial point of reference on the phone, or in a reception area as required and use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary.  Implement night security systems, ensuring overall safety and security of the scheme and respond to faults as discovered. 
You will also monitor access to schemes and visitors and meet the requirements of health and safety policies and practices, reporting incidents and anti-social behaviour.About you
We are looking for someone with:
•    Experience of working in a customer focused environment
•    Ability to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required
•    Commitment to equal opportunities and promoting non-discriminatory practices in all aspects of work you undertake.
•    Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone workingWhy Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
•    Competitive pay & generous pension 
•    28 days holidays plus bank holidays
•    Flexible working options available
•    Investment in your learning, personal development and technology
•    A wide range of benefitsDiversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered

Role Profile
•    Act as an initial point of reference on the phone, or in a reception area as required. 
•    Use company intranet (RIC), e-mail and other basic correspondence where appropriate and necessary. 
•    Implementing night security systems, ensuring overall safety and security of the scheme 
•    Responds to faults as discovered. 
•    Monitor access to schemes and visitors. 
•    Meeting the requirements of health and safety policies and practices. 
•    Reporting incidents and anti-social behaviour. 
•    Carry out domestic tasks (cleaning communal areas) to a high standard. 
•    Effective recording of information.
•    Implementing policies and procedures to ensure effective service delivery. 
•    Advises management promptly of any signs of problems or concerns about a client. 
•    Reporting repairs to maintenance contractors by using appropriate systems. 
•    Ensure culture and diversity issues for the clients are considered at all times, and report any forms o...

• Vacancy Type
• Permanent/Part Time
• Category
• Administration
  (Administration)
• Salary Range
• Grade C £14,743.24 - £17,149.67
• Hours
• 21 hours per week
• Welsh Language Level Requirement
• Desirable
• Job Summary

• Amgueddfa Cymru holds the largest and most comprehensive collection of Welsh botany, geology, and zoology specimens in the world, providing a unique record of the natural history of Wales, charting evolutionary and environmental change. These collections are used to deliver the Museum’s Strategy commitments, with particular focus on inclusivity, protecting the environment and digital presence. All of our collections belong to the people of Wales, and we prioritise making them a relevant and useful resource for everyone to explore and enjoy.

  The department has a team of 26 natural science staff who work to deliver the Amgueddfa Cymru strategy.

  Main Purpose of job

  The main purpose of the job is to provide administrative support to ensure the smooth running of the Department of Natural Sciences and Research. This will be achieved by working in partnership with staff in the department and across the Collections and Research Division.

  You will provide support to the Head of Department in management meetings, maintaining external partnerships and associated reporting.

  You will work closely with another part time administrator to ensure that all financial administration, record keeping and departmental communications are managed efficiently.

• Job Profile
• Job Profile document
  
  

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