Additional Support Worker
Reference: IOM-ASW
Central and Northern Based Services
£15.23 – £17.28 per hour
This is more than a job; it’s a career that supports people to live life to the full.
What can we offer you?
- Company paid enhanced DBS
- Progression opportunities and career pathways
- Full training and development programme to support you in your role.
- Free Employee Assistance Programme with qualified advisors trained to help, 24 hours a day, any day of the year
We are seeking friendly and resilient Additional Support Workers to join us across all our services. We have over 9 different houses located both in Eastern and Central parts of the Island where they are located within easy reach of local bus routes. You will be joining a friendly, established team that provides quality support to autistic adults.
We are looking for people who will bring their passion and enthusiasm to the role. Autism Initiatives provide specialist support for people with autism and we are committed to working in partnership to achieve the best possible outcomes.
As an Additional Support Worker you will support with a range of activities which meet the wishes of the people that we support and encourages people with autism to live as independently as possible and be part of their local community. Activities could include: swimming, accessing day trips, gardening, walking groups and many more.
The role of an Additional Support Worker enables you to accept shifts around your availability and other commitments. If you are looking for some variety, flexibility in hours and are keen to make a difference, please get in touch today!
This is a truly rewarding role, with the opportunity for you to develop your skills and knowledge and fulfil your career aspirations.
We particularly welcome applications from candidates who hold a manual driving licence.
‘We at Autism Initiatives make a difference every day. We pride ourselves on being a values-based organisation who put the people we support in the heart of everything we do. We are also committed as an organisation to the well-being of our staff for all of the hard work they do each day. To support our employees we offer the following;
Medicash
- Wellness plans
- A supportive team and friendly environment
- Financial wellbeing programme providing flexible access to pay
We are committed to staff development and want all staff at Autism Initiatives to feel supported when at work. We have excellent opportunities for career development and progression and are always there to encourage staff as they embark on their career in Health and Social Care’
If you are interested in applying for this position and making a difference to someone’s life then please complete the application form by clicking the “apply now” tab on the left.
The job description and person specification can also be found above the application form, on the apply now tab.
We are unable to sponsor or take over sponsorship of an employment Visa at this time
We are committed to equal opportunities in employment and in service delivery.
In addition to excellent rates of pay, a contributory pension and generous holiday entitlements, you will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Some of these benefits start immediately, whilst others are awarded at later dates in recognition of loyalty, dedication and long service.
Full details of all staff benefits are available on our intranet once you start working with us as benefits may vary from role to role, but here’s a brief run-down of a few of them:
- Your birthday off work every year
- Your birthday off work every year
- Additional paid holidays after 1, 2 and 3 years’ service
- Extra paid holidays in milestone service years
Getting Started:
Our application form will ask you for information so it’s a great idea to have these to hand before you get started:
- Your previous employment: we will require confirmation of the past 5 years of your employment history
- Relevant qualifications to the role
- A minimum of 2 reference contact details, one of which must be your current/most recent employer.
- For further Tips on completing your application, please refer to our download on the “Apply Now” section.
If you’re struggling to complete the form, have any questions, or need support simply click on our need help button, pop in a few contact details, and one of recruitment team will be in ...
Search & ApplyJob description
Job description
Support Team Manger - Female Only (3465)
We have an exciting opportunity for a Support Team Manager to join our dedicated team in Nelson.
You will need to hold a full UK driving license for this role.
About Mirus:
For 40 years, we have provided support so people can do the things they love, achieve their goals, and live good lives - always with voice, choice, and control.
We support people with learning disabilities, mental ill-health, and autistic people. Our services are shaped by the people who use them – we listen to and value each person's unique voice and experiences, creating an environment where everyone feels heard and understood.
We know that people have better lives when they feel part of their community – and the community benefits too! That's why we work with others to build networks that encourage people to explore opportunities, discover new interests, develop relationships, and enhance their independence.
Everything we do is guided by our values: Together, Respectful, Responsible, Empowering, and Courageous.
About the role:
Reporting to the Registered Manager, you'll deliver high-quality person-centred services through strong line management of the senior support workers and support staff teams. You'll deliver excellent care and support planning practice, leading by example as a practice role model. You'll deliver great outcomes for the people we support. You'll be responsible for managing your services within budget, manage care hours, rotas and contracts and deliver against key objectives. You'll deliver a positive health, safety and wellbeing culture.
What will you be doing?
· Ensure the care and support planning and personalised risk assessment processes are well managed.
· Uphold highest standards relating to Safeguarding and ensure all staff training is current.
· Lead the teams in delivering person centred support which ensures people make and maintain relationships that are important to them.
· Lead the teams in enabling people to play an active role in their community and achieve the things that matter to them.
· Deliver services in accordance with the contract, budget, and commissioned hours.
· Lead staff in the implementation of all support plans / guidance and to ensure plans and risk assessments are current and appropriately updated.
· Ensure the involvement and inclusion of all people as well as their circle of support if desired.
· Lead teams who encourage and enable people we support to maximise independence and to be active in their community.
· Ensure people are supported to give feedback on the support received and act upon this feedback, updating support plans accordingly.
· Ensure the delivery of Active Support across your services in accordance with Mirus strategy.
What we're looking for:
Essential:
· QCF level 4/5 management qualification or willing to work towards
· Experience of supporting people who have learning disabilities, with minimum 1 year's management experience
· Experience of positively liaising with external agencies, families, and representatives
· Experience of working within legislative guidelines, i.e., C IW Standards, Mental Capacity Act, Safeguarding, Health and Safety, DOLS etc
· Ability to work flexibly and take part in an ‘Out of Hours' service
· Ability to work effectively across a range of teams, to include peer group and Multi-Disciplinary Teams
Our Benefits:
· Fully funded and supported qualification–QCF.
· Full training programme and opportunities for development and promotion.
· 24 days' Annual Leave, plus Bank Holidays increasing to 29 after 5 years service.
· Pension Scheme.
· Cycle to Work Scheme·
· Paid work-related travel at 45p per mile between services.
· Employee Assistance Programme.
· Wellbeing Hub.
A full job description is attached, please review for more information about the role.
- Vacancy Type:Permanent
- Location:Nelson
- Postcode:CF46 6PJ
- Full-time / Part-time:Full-time
- Salary:£33,000
- Closing Date:31 January 2026
Support Line Volunteer
This unique role will give you the opportunity to use your compassionate listening skills to make a difference to the lives of parents and carers whose children are being criminally or sexually exploited. This is a remote volunteer role that you can do from your home, where you will talk to affected parents and carers over the phone.
Be the voice that makes a difference
Every day, parents and carers reach out to Ivison Trust because their children are being exploited. They’re scared, overwhelmed, and often feel completely alone. That’s where you come in.
Last year, our amazing call line volunteers supported over 550 parents and carers — offering them a safe space to be heard, understood, and supported. Just by picking up the phone, you could be that calm voice in a storm, helping someone feel less isolated and more hopeful.
“Talking to someone who truly listened helped me feel less alone. It gave me the strength to keep going.” Affected parent
Why volunteer with us?
Make a powerful impact
Be there for someone when they need it most. Every call you take helps break the silence, reduce isolation, and empower families facing exploitation.
Full training and ongoing support
We’ll give you everything you need to feel confident. From comprehensive training to hands-on guidance, our Volunteer Coordinator and Ivison Trust managers will support you every step of the way — before, during, and after each call.
Build incredible skills
This is more than volunteering — it’s personal growth. You’ll develop valuable skills in empathy, active listening, and managing challenging conversations.
Ready to be part of something meaningful?
Volunteering on our call line is your chance to do good, grow personally, and become part of a compassionate community working to make real change. Whether you’re looking to give back, gain experience, or learn new skills, this is your opportunity to be part of something truly impactful.
Location: Remote, from your home. Commitment required: Ideally one 2 or 3 hour evening shift per month on either a Friday or Saturday evening.
Our Support Line Operator Volunteers will be supported during their session by an on-call manager. Volunteers will receive regular support, supervision, and opportunities to connect with peers.
Person Specification
- A warm, sensitive and caring attitude
- Good listening and communication skills
- An understanding and commitment to our ethos
- An understanding of confidentiality
- An open, non-judgemental attitude
- A reliable and dedicated approach to volunteering
- A willingness to develop enabling partnerships with parents
- An understanding of safeguarding
Equality and diversity
We are committed to equal opportunities and anti-discrimination practices. We are striving to represent the diverse communities that we support and welcome applications from underrepresented groups.
What we offer
* An accredited training programme
* Supervision from compassionate, experienced parent support workers
* Opportunities for volunteer peer support and collaborative learning
Apply
We are currently not accepting anymore applications for this role.
“Volunteering for Ivison Trust is something that I find so rewarding. I feel incredibly privileged to be a part of an organisation that truly puts children, young people and their carers at the heart of what they do. I only wish that I had had access to such a supportive service when I was living through circumstances not dissimilar to so many of the families that the Ivison Trust continually strive to empower.” Support Line Volunteer
VSA is a well-respected local social care charity, helping support the people of Aberdeen for over 150 years.
Our mission is to provide the best of care to enable the best of lives; supporting individuals and communities to fulfill their potential.
VSA provides vital support and services to people of all ages. At VSA we support a person’s physical, mental, emotional and social well-being through a range of residential and outreach support Services.
Working in social care is a hugely rewarding career, and you can help change the lives of vulnerable children and adults. At VSA, we are looking for motivated and compassionate individuals to join our team.
VSA currently have an exciting opportunity available to join Craigton Grove as a Support Worker. Our Craigton Grove service is housing support for adults with learning difficulties in Peterculter, Aberdeen. At Craigton Grove we provide agreed person-centred support to each tenant, and is staffed 24-hours a day which includes sleep-in cover as required. The main aim of the service is to support tenants to maintain their tenancies and be as independent as possible, which is enabled by agreed support planning.
This will be a Part-time position and in return, you will receive a competitive salary and benefits:
Hours: 28 hours per week
Rota: 7 days a week rota where you will be required to work roughly 4 shifts over 7 days - a variety of shifts including earlies /lates and alternate weekends. There will also be a requirement for 2-3 sleepovers per month.
- Company pension
- Employee assistance programme
- Generous annual leave
- Refer a friend - Receive £220 when you introduce a family member or friend to VSA
- Investment in your personal development and career through our learning and development programmes
- Gain recognised SCQF Qualifications
About the role:
As a Support Worker of this busy service you will be required to provide a quality service in order to meet the identified needs of service users, in line with specified VSA standards, policies, codes of practice and regulatory requirements, managing resources effectively within an agreed financial framework.
Responsibilities of our Support Worker will include: -
Guiding and actively supporting Tenants in Housing Support tasks while they re-learn or maintain skills necessary for remaining in their Tenancy.
Supporting service users as Tenants in their daily living through identified ‘Care at Home’ tasks.
Taking the lead in planning, monitoring and reviewing service delivery plans to meet individual needs and preferences, within budgetary and funding constraints.
Overseeing and participating in the maintenance of accurate recording systems and reports (both manual and computerised) to meet agreed standards in line with administrative, regulatory and management purposes
Complying with and having a sound working knowledge of necessary legislative requirements as laid down through the care standards and recognising the impact of following these standards on the overall provision of service.
Developing one’s knowledge and practice continuously through participation in training and development activities.
Communicating effectively with individuals according to agreed standards and procedures, accessing and updating records in keeping with guidelines.
Helping to provide a safe and protective environment by complying with health, safety, and security procedures, including medication, and reporting accidents/incidents when appropriate.
Carrying out any other tasks from time to time, provided they are reasonable and within the post holders' capabilities.
Have awareness and work within internal control systems in your area to facilitate improvement in the quality of service provided.
What we are looking for in our Support Worker:
Ability to communicate well with individuals
Ability to maintain accurate records
Basic I.T. skills
Record keeping
Problem solving
Using initiative
Organisational Skills
Good interpersonal skills
If our Support Worker role sounds like you, then click “Apply” below and start your career journey with VSA today!
Support Worker – Residential service
39 hours per week – Permanent Contract
Since first opening our doors in 2005, Autism Initiatives Ireland has provided specialist autism services for adults across our Residential, Respite, Day, and Community Support Services.
Our vision statement voices our expectation that through supportive action people with autism can learn, develop and be enabled to have a sense of ownership over their own lives.
Our aim is to positively work alongside autistic people, their families and carers in providing specialist individually tailored services for all to thrive from.
In recent years we have successfully expanded our services throughout Dublin, Kildare, Wexford and Wicklow and continue to seek out opportunities where we can offer assistance and value.
Given the significant role our team play in the lives of those we support our recruitment is focused on individuals willing to go the extra mile.
Whether it’s helping the people we support to live independently, enjoy a better quality of life, or play a more active role in their communities our team always strives to deliver the best service possible.
The successful candidate will be afforded all necessary training and development in line with the role, including a detailed induction before joining the service.
Skills/Abilities required of a Support Worker
- Ability to work on own initiative
- Awareness of Key Worker/ Support Worker Role and philosophy surrounding support to people with complex needs
- Programme Planning Person Centred Plans
- Places the needs of the person supported as the key focus in all activities
- Delivers support according to the person’s PCP and care plan
- Fluent English and excellent communication skills
- Full, clean drivers licence essential
Who the people we support would like support from:
We are looking for people who can:
- Learn about me: what I need and what is important to me
- Adapt their communication style to suit my needs
- Be fun and engaging as well as having patience and being kind
- Assist with daily living activities and routines including personal care
- Support me to engage in my community
- Help me learn new skills
- Support me to understand my rights and help me make my own decisions
Schedule
Staff are required to work shifts on a rota basis including evenings and weekends and waking night duty shifts.
Benefits Include
- Access to Education Support Scheme
- Company pension with company contribution
- Sick Pay & Access to Health Insurance
- Paid Maternity leave
- Paid Paternity leave
- 22 days annual leave
- Premium rates for evening and weekend work
- Bike to work scheme
- Employee Assistance Programme
- Your Birthday off, to treat yourself!
- Paid breaks
- Discount scheme with Cara Pharmacy
- Fantastic development and career progression opportunities
Full Job Specification available on request
In addition to excellent rates of pay, a contributory pension and generous holiday entitlements, you will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Some of these benefits start immediately, whilst others are awarded at later dates in recognition of loyalty, dedication and long service.
Full details of all staff benefits are available on our intranet once you start working with us as benefits may vary from role to role, but here’s a brief run-down of a few of them:
- Monthly staff cash prize draw
- Your birthday off work every year
- Employee Assistance Programme – free support from experts on a wide range of subjects from childcare and probate, to managing money and work life balance.
- Extra paid holidays in milestone service years.
Qualifications required:
A full QQI level 5 Health Care Qualification is essential, (e.g. health, community, care sector) but a genuine passion for providing person centred support is key to being successful in the role of a Support Worker. This is a truly rewarding role, with the opportunity to develop your skills, knowledge and your career.
Permission to work in Ireland essential.
Thinking of joining Autism Initiatives? Read why our amazing staff teams are #ProudtoworkHere
Notifications
Flexi part-time Support Worker – Residential service
Minimum 48 hours per month – Permanent current
Since first opening our doors in 2005, Autism Initiatives Ireland has provided specialist autism services for adults across our Residential, Respite, Day, and Community Support Services.
Our vision statement voices our expectation that through supportive action people with autism can learn, develop and be enabled to have a sense of ownership over their own lives.
Our aim is to positively work alongside autistic people, their families and carers in providing specialist individually tailored services for all to thrive from.
In recent years we have successfully expanded our services throughout Dublin, Kildare, Wexford and Wicklow and continue to seek out opportunities where we can offer assistance and value.
Given the significant role our team play in the lives of those we support our recruitment is focused on individuals willing to go the extra mile.
Whether it’s helping the people we support to live independently, enjoy a better quality of life, or play a more active role in their communities our team always strives to deliver the best service possible.
The successful candidate will be afforded all necessary training and development in line with the role, including a detailed induction before joining the service.
Skills/Abilities required of a Support Worker
- Excellent communication skills
- Ability to work on own initiative
- Awareness of Key Worker/ Support Worker Role and philosophy surrounding support to people with complex needs
- Programme Planning Person Centred Plans
- Fluent English and excellent communication skills
- Full, clean drivers licence desirable
Who the people we support would like support from:
We are looking for people who can:
- Learn about me: what I need and what is important to me
- Adapt their communication style to suit my needs.
- Be fun and engaging as well as having patience and being kind.
- Assist with daily living activities and routines including personal care
- Support me to engage in my community
- Help me learn new skills
- Support me to understand my rights and help me make my own decisions
Schedule
Staff are required to work shifts on a rota basis including evenings and weekends and waking night duty shifts.
Benefits Include
- Access to Education Support Scheme
- Company pension with company contribution
- Sick Pay & Access to Health Insurance
- Paid Maternity leave
- Paid Paternity leave
- 3.3 days annual leave
- Premium rates for evening and weekend work
- Bike to work scheme
- Employee Assistance Programme
- Your Birthday off, to treat yourself!
- Paid breaks
- Discount scheme with Cara Pharmacy
- Fantastic development and career progression opportunities
Full Job Specification available on request
In addition to excellent rates of pay, a contributory pension and generous holiday entitlements, you will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Some of these benefits start immediately, whilst others are awarded at later dates in recognition of loyalty, dedication and long service.
Full details of all staff benefits are available on our intranet once you start working with us as benefits may vary from role to role, but here’s a brief run-down of a few of them:
- Monthly staff cash prize draw
- Your birthday off work every year
- Employee Assistance Programme – free support from experts on a wide range of subjects from childcare and probate, to managing money and work life balance.
- Extra paid holidays in milestone service years.
Qualifications required:
A full QQI level 5 Health Care Qualification is essential, (e.g. health, community, care sector) but a genuine passion for providing person centred support is key to being successful in the role of a Support Worker. This is a truly rewarding role, with the opportunity to develop your skills, knowledge and your career.
Permission to work in Ireland essential.
Thinking of joining Autism Initiatives? Read why our amazing staff teams are #ProudtoworkHere
Notifications
Support Worker – Residential service
Minimum 24 hours per month – Flexi part-time
Specific purpose contract
Since first opening our doors in 2005, Autism Initiatives Ireland has provided specialist autism services for adults across our Residential, Respite, Day, and Community Support Services.
Our vision statement voices our expectation that through supportive action people with autism can learn, develop and be enabled to have a sense of ownership over their own lives.
Our aim is to positively work alongside autistic people, their families and carers in providing specialist individually tailored services for all to thrive from.
In recent years we have successfully expanded our services throughout Dublin, Kildare, Wexford and Wicklow and continue to seek out opportunities where we can offer assistance and value.
Given the significant role our team play in the lives of those we support our recruitment is focused on individuals willing to go the extra mile.
Whether it’s helping the people we support to live independently, enjoy a better quality of life, or play a more active role in their communities our team always strives to deliver the best service possible.
The successful candidate will be afforded all necessary training and development in line with the role, including a detailed induction before joining the service.
Skills/Abilities required of a Support Worker
- Excellent communication skills
- Ability to work on own initiative
- Awareness of Key Worker/ Support Worker Role and philosophy surrounding support to people with complex needs
- Programme Planning Person Centred Plans
- Fluent English and excellent communication skills
- Full, clean drivers licence (manual) essential
Who the people we support would like support from:
We are looking for people who can:
- Learn about me: what I need and what is important to me
- Adapt their communication style to suit my needs.
- Be fun and engaging as well as having patience and being kind.
- Assist with daily living activities and routines including personal care
- Support me to engage in my community
- Help me learn new skills
- Support me to understand my rights and help me make my own decisions
Schedule
Staff are required to work shifts on a rota basis including evenings and weekends and waking night duty shifts.
Benefits Include
- Access to Education Support Scheme
- Company pension with company contribution
- Sick Pay & Access to Health Insurance
- Paid Maternity leave
- Paid Paternity leave
- 3.3 days annual leave
- Premium rates for evening and weekend work
- Bike to work scheme
- Employee Assistance Programme
- Your Birthday off, to treat yourself!
- Paid breaks
- Discount scheme with Cara Pharmacy
- Fantastic development and career progression opportunities
Full Job Specification available on request
In addition to excellent rates of pay, a contributory pension and generous holiday entitlements, you will enjoy an enhanced range of benefits designed to reward the outstanding support that staff provide. Some of these benefits start immediately, whilst others are awarded at later dates in recognition of loyalty, dedication and long service.
Full details of all staff benefits are available on our intranet once you start working with us as benefits may vary from role to role, but here’s a brief run-down of a few of them:
- Monthly staff cash prize draw
- Your birthday off work every year
- Employee Assistance Programme – free support from experts on a wide range of subjects from childcare and probate, to managing money and work life balance.
- Extra paid holidays in milestone service years.
Qualifications required:
A full QQI level 5 Health Care Qualification is essential, (e.g. health, community, care sector) but a genuine passion for providing person centred support is key to being successful in the role of a Support Worker. This is a truly rewarding role, with the opportunity to develop your skills, knowledge and your career.
Permission to work in Ireland essential.
Thinking of joining Autism Initiatives? Read why our amazing staff teams are #ProudtoworkHere
Notifications
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About SOL
Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.
We believe that life is worth living when the things that matter most are present — love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That is what ordinary living is all about.
We work to create a world where the people we support are truly seen, heard, and enabled to live meaningful, connected and fulfilling lives.
A key expectation of everyone who works for SOL is that they live and breathe our values:
- Do the right thing.
- Make a difference.
- Take responsibility.
- Challenge the status quo.
- Look at the world from different perspectives.
- Find joy in the ordinary
These values are central to how we work — they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.
Key Tasks & Responsibilities
As a Support Worker with SOL, you will provide high-quality, person-centred support that empowers people to live fulfilling, independent lives in line with their Outcome-Based Support Plans and SOL’s mission, vision, and values.
- Deliver compassionate, respectful care that promotes dignity, autonomy, and inclusion.
- Support people in their own homes or family homes to maintain their tenancy and live the lifestyle they choose.
- Assist with personal care (e.g. bathing) and daily living tasks such as cooking, cleaning, and shopping, where appropriate.
- Safeguard individuals’ health, wellbeing, finances, and property, and respond appropriately in emergency situations.
- Promote social inclusion by supporting participation in activities and encouraging the maintenance of positive relationships with family, friends, and the community.
- Accurately record all required information using SOL’s [digital] systems and contribute to the ongoing improvement of service quality.
- Work collaboratively with colleagues, families, and external professionals to deliver consistent and coordinated support.
- Support the development and delivery of high-quality services by maintaining compliance with SOL’s policies, SSSC Codes of Practice, National Care and Care Inspectorate standards.
- Participate in coaching, reflection, and review processes to support personal and professional development.
- Maintain continuous professional development and meet all training and SSSC registration requirements, including any mandatory training and the completion of an SVQ.
- Represent SOL positively in all interactions, upholding our values and safeguarding the organisation’s reputation.
Skills & Attributes
We are looking for someone who brings not just the relevant skills, but the right values and attitude to make a genuine difference in people’s lives.
- Reliable, trustworthy, and committed to delivering person-centred care.
- Empathetic, respectful, and non-judgmental — supporting each individual’s rights to dignity, choice, and inclusion.
- Reflective, adaptable, and open to learning and feedback.
- Flexible in availability and able to respond to the changing needs of individuals and the service.
- Positive and solution-focused, embracing creativity and new ways of working.
- Able to work both independently and as part of a collaborative team.
- Skilled communicator — confident in listening, negotiating, and responding professionally.
- Comfortable with using IT and digital systems in everyday tasks.
- Professional in conduct — maintaining confidentiality, respecting boundaries, and willing to raise concerns when needed.
Knowledge & Experience
- Experience of delivering person-centred care and support (desirable but not essential — full training w...
Job Introduction
- Support Worker: Loughborough (LE67)
- Rate:£12.60 per hour
- Hours:Full Time (37.5 hrs)
- Training:Full training + NVQ Level 2 in Health & Social Care
- Sponsorship:Not available
Have you considered the difference a smile can make, taking time to listen, understanding and empowering someone to make a choice? Being a Support Worker helping people to live their best lives in the ways they choose.
At Affinity Trust, what matters most is your compassion and willingness to make a difference. Every day offers the chance to learn, grow, and see the real impact of your support in the lives of people around you.
How will I make a difference?
As a support worker you’ll be there to lend a helping hand in a way that puts the person’s needs first, this means:
- Tailor support to each person’s daily needs and goals
- Empower people to make their own choices
- Encourage independence through everyday tasks
- Build confidence and practical life skills
- Help people stay connected to their community, friends, and family
- Support at their pace with patience and understanding
- Celebrate every achievement, no matter how small
Joining Affinity Trust means you'll be with caring colleagues, gain hands-on training that helps you grow into the role, and discover that what you do each day matters.
Joining us as a Support Worker gives you;
✨Meaningful connections that make a difference every day
✨Shared experiences of happiness and growth in the people you support
✨Being valued for who you are and the difference you make every day
Our Benefits
- Buy & sell annual leave
- Access pay as you earn via Stream - https://stream.co/en
- Wellbeing scheme
- Fully funded health plan via SimplyHealth (GP, dental, optical)
- Blue Light Card reimbursement
- Pension & Life Assurance
An enhanced DBS check is required (paid for by us).
We interview as we receive applications, so apply today!
We're committed to being Disability Confident, and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.
If you require any assistance with finding out about current vacancies, making an application, or need our recruitment documents in a more accessible format, please let us know.
INDCEN
CALL CENTRE AGENT Variable Hours Love what you do. Do what you love! Grade: SCP 9 - £14.13 P/H Base: Accrington Town Hall Working Hours: Variable Hours Closing date: XX 2025 Interview date: Week Commencing XX 2025 HL360 Hyndburn Leisure is the leading sport, health & leisure charity in Hyndburn with a strategic aim to improve the health & wellbeing of local people. We are seeking Call Centre Agent who will provide an effective and customer focused contact Centre via telephone, email and face to face service. These positions are based at Accrington Town Hall where you will be part of a team of staff who ensure that Hyndburn Leisure offers the highest standards to our customers. The Successful Candidate will be able to: 1) Handle a high volume of inbound calls and make high quality call backs meeting KPIs. 2) Meet and exceed individual and team sales targets through upselling and cross selling techniques. 3) Maintain and regularly update customer records accurately and promptly. 4) Stay updated on all company services, products, and offers to provide accurate and comprehensive information to customers. 5) Utilise CRM and other software systems to efficiently make bookings, record customer interactions and provide relevant information as required. 6) Engage and build strong rapport with customers, allowing you to up sell other services. To ensure that the Contact Centre operates efficiently ensuring performance targets are met and that all calls are handled in a polite and courteous manner. 7) To ensure that information issued is accurate and to report any changes and/or updates to information to all Contact Centre Officers. All posts are subject to a criminal records check (DBS) and exempt from rehabilitation of offender’s act. For an informal discussion please contact Tina McNiff, on 01254 385945 or email: tina.mcniff@hyndburnleisure.co.uk We offer an attractive benefits package with free use of leisure facilities (Subject to three months service), free uniform and free quality training and career development opportunities. If you feel you have the right attitude & knowledge that we are looking for then for an application form click on: - www.hyndburnleisure.co.uk
Customer Support Representative
Contract: Permanent, hybrid, 35 hours per week
Salary: £22,394
Location: Bury M26 2UH
Closing date: 26/01/2026
Interview date: 04/02/2026
We are recruiting for a Customer Support Representative at our call hub in Manchester. Be the compassionate voice that helps pets in crisis, join our team and become the vital link between worried owners and the life-saving care their animals need.
More about the role
As a Customer Support Representative, you will act as the compassionate gateway to our services, connecting worried pet owners with the life-saving care they need. You will be the first point of contact via telephone, email, and webchat, helping to triage cases to ensure that animal welfare is always prioritised.
Your day will be fast-paced and varied. You will gather key information to help prioritise the most urgent cases, working closely with our Veterinary Surgeons and Nurses to ensure critical animals are seen quickly. Alongside this, you will manage the essential administration that keeps our hubs running, booking appointments, processing payments, and ensuring every conversation is accurately recorded on our database.
This role requires both efficiency and heart. You will often speak to owners who are distressed or facing financial hardship, so the ability to listen without judgement is vital. By delivering exceptional customer service with empathy and composure, you will ensure every client feels supported during what can be a stressful time.
Initially you will be office based. Once you have completed your training period you will be able to work a hybrid pattern consisting of 3 days in the office and 2 days working from home.
Working Hours:
The Blue Cross veterinary services call hub operate six days a week, Monday to Friday (08:00-18:30) and Saturday (09:00-17:00). All Veterinary Services Call Handlers work on a rota basis, which includes coverage on Saturdays and bank holidays. On rare occasions, due to the nature of the work at Blue Cross and the requirements of this role, there may be a need to extend working hours to accommodate increased workload demands.
About you
You are a resilient and empathetic communicator who genuinely wants to help people and their pets. Because our clients are often facing financial hardship or emotional distress, you have the ability to listen without judgement, remaining calm and professional even in challenging conversations. You need to be comfortable working on your own as well as collaboratively.
We are looking for someone who is reliable, efficient, and proactive. You will be comfortable working in a collaborative team environment, ready to adapt to the changing needs of a busy veterinary hub. You don't just follow a script; you use your problem-solving skills and initiative to find the best outcome for both the pet and the owner.
Essential Qualifications, Skills, and Experience
- Excellent communication skills, both verbal and written.
- A good level of IT literacy with the ability to learn new systems.
- Ability to remain calm under pressure.
- Strong problem-solving skills.
- Ability to demonstrate understanding and application of Blue Cross values.
- A good level of resilience
Desirable Qualifications, Skills, and Experience
- Experience in handling challenging customer situations with empathy and composure.
- Experience of call handling in a work environment, such as a call centre.
- Proven track record of providing exceptional customer service.
- Knowledge of using CRM/database systems.
- Familiarity with the charity and voluntary sector.
How to apply
Click the apply button below and complete the online application process before the closing date on
Monday 26th January 2026.As part of the interview process, you'll participate in a competency-based interview, a phone simulation exercise, and have the chance to shadow a team member to get a firsthand look at the role.We reserve the right to close this vacancy early should we receive an overwhelming response.
Please note, internally this role is known as a Veterinary Services Call Handler.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits packa...
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Role: Support Worker (Adult Service)
Location: South Kirkby (WF9 3RA)
Salary: £12.31/hr
Hours: 25hrs (2 x 12.5 hour), which will include alternate weekends
Job Description: Support Worker (Days).pdf
Unfortunately, we are not able to offer sponsorship to work in the UK, and we do ask that you have at least 6 months of UK based work experience in any sector.
Being a Support Worker at Hollybank is a varied, exciting, and rewarding role. All of our services are unique, being tailored to suit the needs of adults and young people with profound and multiple learning disabilities and physical disabilities, and our teams work hard to ensure that the standards of care and support are consistent and of high quality. No two days are the same at Hollybank, but the role will include supporting with activities, personal care, eating and drinking, and ensuring the adults and young people attend appointments and social engagements. The Sycamores is an eight bedroom, fully accessible home, located in the heart of South Kirkby. Each of the eight en-suite rooms leads out onto a shared patio and garden area outside, and there is a spacious living room, dining room and kitchen for all to share. There is also an assisted bathroom and a multi-purpose IT and sensory room for communicating with families, friends and each other.
What we ask for from all our colleagues:
- The confidenceto challenge the norm and try new things.
- Being curiousby asking questions and showing an interest in training and development opportunities.
- Treating people with kindness, dignity, and respecting boundaries.
- Bringing your best self to work, being happyand positive in the way you work.
What we offer:
- Discount and reward portal.
- Full employee assistance program.
- Access to workplace Mental Health First aiders.
- Life insurance style benefit.
- Enhanced maternity, paternity, and adoption leave.
- A funded DBS (initial DBS only).
- Access to nationally recognised qualifications.
- Quarterly coffee mornings and annual celebration days.
- Staff recognition awards.
- Early access to wages through the LevelPay app.
- Annual leave that rises with your length of service.
- Enhanced pay rates for overtime and bank holidays.
- Dedicated wellbeing support, and access to departmental wellbeing activities.
- Enhanced pension scheme.
To find out more call Eimi or Ashleigh on 01924 490833, or send an email through to recruitment@hollybanktrust.com
Unfortunately, we are not able to offer sponsorship to work in the UK.
Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment & Selection policy.
We will pay for your initial DBS check, unless you have a portable DBS, however, if the candidate leaves voluntarily within the first 12 months, £58.90 will be deducted from your final salary payment.